The order was due on April 14th but was not delivered to the right address. This caused very unwelcome anxiety. Through local effort the consignment was eventually located. This was reported back to... See more
Company replied
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See what reviewers are saying
Our experience was great because we trusted Robin James with our wine choices which were to be paired with cheeses chosen by Author/Cheesemonger Ned Palmer and bought from Guntons. We gave Wheeler's... See more
Company replied
Their wines are always of a superb quality and a good price, They have taught me a lot about different grapes and u have rediscovered a taste for French wines. If you want to enjoy your wines witho... See more
Company replied
I would definitely order from Mr Wheeler wine again. Brilliant customer service they were so helpful regarding delivery dates as I was purchasing a gift for my uncle's birthday. The wine was delive... See more
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Company details
- #58 of 80 best companies in Wine shop
Information provided by various external sources
The origins of Mr.Wheeler date back to Victorian times, when George Wheeler, the great-great-great grandfather of our current Chairman Johnny Wheeler, first joined the wine industry, and the family business, supplying fine wine from Colchester, began. Mr.Wheeler is the evolution of 130 years of expertise and experience, offering a carefully-chosen selection of outstanding wines to suit a variety of pockets. The mission at Mr.Wheeler is to ensure a certain standard of drinking, whatever type of wine you enjoy, and from wherever in the world you would choose. The wines that our experts and vineyard partners choose and recommend to you are always the best - they deliver on quality, value and enjoyment.
Contact info
Estate Office, Park Lane BC, Langham, CO4 5WR, Colchester, United Kingdom
- 01206 713560
- sales@mrwheelerwine.com
- mrwheelerwine.com
4.6
Excellent
2K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mr.Wheeler Wine
Thank you Mr Johnston for your feedback. Regards Robin
Excellent service
24 March 2025
Reply from Mr.Wheeler Wine
Thank you for your feedback, delighted everything was good for you. Robin
Great wine with swift delivery.
31 March 2025
Reply from Mr.Wheeler Wine
Thank you Diane, delighted all went swiftly. Best wishes Robin
Really excellent service
Really excellent service. Quality of product and delivery perfect. Will be back.
24 March 2025
transaction all fine
28 March 2025
Always an accurate description
Always an accurate description, never over selling. Excellent value.
27 March 2025
Good wine at a decent price with fast…
Good wine at a decent price with fast delivery - cheers
22 March 2025
The wine was delivered as promised and…
The wine was delivered as promised and both the red and white are first class.
20 March 2025
Reply from Mr.Wheeler Wine
Thank you, I'm delighted to hear you enjoyed your choices. Best wishes Robin
No waiting in a queue for…
No waiting in a queue for ordering.Attentive service from staff.Excellent and prompt delivery of order with constant updates on delivery schedule.
18 March 2025
Reply from Mr.Wheeler Wine
Such lovely feedback, thank you for sharing. Kind regards Robin
The 2022 Chablis 1er Cru Montmains
The 2022 Chablis 1er Cru Montmains, Brocard is a textbook Chablis and does not disappoint. Ordering and delivery were hassle free. Good work.
6 April 2025
Unprompted review
Reply from Mr.Wheeler Wine
Fabulous, delighted you enjoyed it. Best wishes Robin
Great experience from start to finish
Great experience from start to finish
Love the online journey and the wine choice
12 March 2025
Reply from Mr.Wheeler Wine
What lovely feedback, thank you very much Mr Hornby
Lovely wine
Lovely wine, worth paying a small premium for.
Very friendly, helpful and knowledgeable staff.
6 March 2025
Reply from Mr.Wheeler Wine
Thank you Mr Fleckney, Best wishes Robin
Everything happened as I expected it to…
Everything happened as I expected it to happen; very satisfactory - iincluding quality of winw.
AJB
4 March 2025
Reply from Mr.Wheeler Wine
Dear Mr Bennett, Thank you for your first order with us, I am delighted to hear everything was to your liking. We look forward to hopefully sending you some more great wine. kind regards Robin
You did fine
You did fine. Better than fine. But please too many of these customer satisfaction things. Drives us mad.
27 February 2025
Reply from Mr.Wheeler Wine
Thank you Max, delighted everything went well, sorry for the review request, your feedback is much appreciated. Regards Robin
Reply from Mr.Wheeler Wine
Thank you Richard for your lovely feedback. Kind regards Robin
Reply from Mr.Wheeler Wine
Thank you Emanuel, delighted to hear your feedback. Robin
Exactly as ordered and quick delivery
Exactly as ordered and quick delivery. Very good indeed.
24 February 2025
Absolutely fabulous customer service
Absolutely fabulous customer service. Small issue resolved in a completely caring manner. Thank you. You'll be seeing me again!
14 March 2025
Unprompted review
Reply from Mr.Wheeler Wine
Thanks Megan, Delighted to hear your feedback, and pleased that we could resolve your issue quickly. Best wishes Robin
Reply from Mr.Wheeler Wine
Thank you for your Kind words. Robin
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