MSC Cruises – Ireland Reviews 1,510

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional friendliness, helpfulness, and respectful demeanor, highlighting their dedication to providing excellent service. Many people also enjoyed their holidays, finding the overall user experience to be fantastic, with well-maintained ships, great entertainment, and a wide variety of activities. However, some customers were dissatisfied with the quality of the food, describing it as mediocre, repetitive, or not up to their expectations, particularly in the buffet and specialty restaurants. A few other people also felt that the cabins were not clean, were dated, or had issues like mold, and some mentioned concerns about staff training and privacy.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting outstanding and excellent... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent food, entertainment,... See more

Holidays

Consumers find holidays to be positive, with many describing them as fantastic and making special memories.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their cruises as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the 3rd MSC cruise I’ve been on. I am a bit disappointed with this cruise, I found the food choice and quality not as good as before, the bar staff were a bit slower to serve the ladies, telli... See more

Company replied

Rated 4 out of 5 stars

The purpose of our cruise was to relax and not feel pressured to be out and about. This cruise met with our expectations as there really was not much sightseeing to be done on most of the islands - ex... See more

Company replied

Rated 5 out of 5 stars

Another fantastic cruise with MSC this time onboard World America. The staff on this ship were the friendliest happiest team we have met - genuinely loved speaking to the people on board and hearing t... See more

Company replied

Rated 5 out of 5 stars

We have been on 5 cruises 4 with MSC . I can honestly say each and every cruise has been a fantastic experience . The staff so friendly helpful and respectful at all times. Food resutura... See more

Company replied


Company details

  1. Cruise line company

Written by the company

MSC Cruises, offer unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines from Dublin. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

We’ve really enjoyed the msc cruise

We’ve really enjoyed the msc cruise, great stuff and very entertaining and great itinerary..

13 April 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

What a great experience we had from the…

What a great experience we had from the time we got on to the time we left the ship thanks to MSC

14 April 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

Amazing experience

Amazing experience

12 April 2026
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Reply from MSC Cruises – Ireland

Thank you for your feedback and we are delighted to hear that you had such an amazing experience on board. We truly appreciate you sharing this with us, and we would be delighted to welcome you back on one of our ships again very soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

The staff make the cruise they are…

The staff make the cruise they are wonderful

12 April 2026
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Reply from MSC Cruises – Ireland

Thank you for your feedback and we are delighted to hear that our wonderful staff helped make your cruise so enjoyable. We truly appreciate your kind words and look forward to welcoming you back on board again very soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Great customer service

Great customer service. Friendly, helpful staff. Good food, entertainment programme. Cleanliness of ship. Comfortable cabins.

13 April 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere. The entertainment was superb. So clean and staff friendly and ready to help.

11 April 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 3 out of 5 stars

survey too long

10 April 2026
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Reply from MSC Cruises – Ireland

We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises

Rated 4 out of 5 stars

A nice cruise with MSC

A nice cruise. All good. The buffett could be better.

11 April 2026
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Reply from MSC Cruises – Ireland

We're glad you enjoyed your cruise! We appreciate your feedback regarding the buffet, and we'll consider it for improvements.

We appreciate your honest feedback, which plays an important role in helping us enhance the guest experience across our ships.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Have the most amazing week

Have the most amazing week. What a cruise ship with the best shows I’ve ever seen . Well done to dr E the cruise director he’s doing an amazing job

4 April 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

I couldn't fault anything about the…

I couldn't fault anything about the cruise my recommendation to any one is booked a cruise with M S C America

12 April 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 2 out of 5 stars

Too expensive

Too expensive, no value for money. Excursions off ship were much cheaper than what they were sold for on msc ship.

12 April 2026
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Reply from MSC Cruises – Ireland

We are sorry to hear that you felt that the excursions did not represent good value for money, While we work closely with our local partners to provide a range of experiences to showcase each destination, we recognise that the perception of value can differ from guest to guest. Please be assured that your feedback has been shared with our Shore Excursion team.

With thanks, MSC Cruises

Rated 5 out of 5 stars

Exceptional staff

Exceptional staff. Entertainment dancers, singers and Dr E and Moises were prob the best of the wk we spent on board. 10/10

12 April 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Cruise of a life time 💕👌

First time on a cruise , loved it 🥰

12 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Service is outstanding

Service is outstanding. Can't fault them. They go out of your way to assist you. Bedrooms cleaned every day

11 April 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

It won’t be the last

The whole experience was amazing from start to finish. Excellent service every step of the way. Wonderful staff and crew. Thank you MSC Divina and the whole crew.

9 April 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 2 out of 5 stars

Better Cruiser Liners

Better Cruise liners

11 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for your review. We’re sorry your time onboard didn’t live up to your expectations. We’ve shared your comments with the relevant teams, and we’ll use them to continue improving the experience for all our guests.
With thanks, MSC Cruises

Rated 5 out of 5 stars

HOLS

Everything except misplacing my luggage

6 April 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

We had a fantastic holiday with 15 of…

We had a fantastic holiday with 15 of our family, including 5 grand children 2 yrs to 8 yrs! They had a ball. Lots to do.
The ship is amazing and entertainment very good. Staff were friendly and helpful.
There was great variety visiting different ports including a monkey sanctuary, an ancient temple and a most beautiful man made island.
I could not recommend it more highly. We made lots of special memories

6 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

MSC Orchestra cruise

The staff were pleasant and extremely helpful, polite and friendly.

10 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 2 out of 5 stars

Weather issues not the ships fault but…

Weather issues not the ships fault but still we missed out.. Probably the end of March is not a good option either. Being seasick on the last day at sea didn’t help.

5 April 2026
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Reply from MSC Cruises – Ireland

We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises

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