MSC Cruises – Ireland Reviews 1,511

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional friendliness, helpfulness, and respectful demeanor, highlighting their dedication to providing excellent service. Many people also enjoyed their holidays, finding the overall user experience to be fantastic, with well-maintained ships, great entertainment, and a wide variety of activities. However, some customers were dissatisfied with the quality of the food, describing it as mediocre, repetitive, or not up to their expectations, particularly in the buffet and specialty restaurants. A few other people also felt that the cabins were not clean, were dated, or had issues like mold, and some mentioned concerns about staff training and privacy.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting outstanding and excellent... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent food, entertainment,... See more

Holidays

Consumers find holidays to be positive, with many describing them as fantastic and making special memories.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their cruises as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the 3rd MSC cruise I’ve been on. I am a bit disappointed with this cruise, I found the food choice and quality not as good as before, the bar staff were a bit slower to serve the ladies, telli... See more

Company replied

Rated 4 out of 5 stars

The purpose of our cruise was to relax and not feel pressured to be out and about. This cruise met with our expectations as there really was not much sightseeing to be done on most of the islands - ex... See more

Company replied

Rated 5 out of 5 stars

Another fantastic cruise with MSC this time onboard World America. The staff on this ship were the friendliest happiest team we have met - genuinely loved speaking to the people on board and hearing t... See more

Company replied

Rated 5 out of 5 stars

We have been on 5 cruises 4 with MSC . I can honestly say each and every cruise has been a fantastic experience . The staff so friendly helpful and respectful at all times. Food resutura... See more

Company replied


Company details

  1. Cruise line company

Written by the company

MSC Cruises, offer unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines from Dublin. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

MSC great experience and a great…

MSC great experience and a great opportunity to explore Europe.

7 March 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Another great MSC experience

Another great MSC experience, this time on World America. Great food, great entertainment, great staff, great time.

1 March 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Nice one

Good experience

1 March 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

Just came back from cruise on world of…

Just came back from cruise on world of America. Absolutely loved the silent disco (wished it had of went on for longer). White night was another fantastic night. Wished I’d have booked shows and restaurants I wanted the minute I got on because we missed out on what we wanted to do. But there was plenty of other things to keep us amused

1 March 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 2 out of 5 stars

Old ship

Old ship, needs updating. Not up to modern standards. Very disappointing

2 March 2026
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Reply from MSC Cruises – Ireland

We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Msc company is absolutely brilliant 2…

Msc company is absolutely brilliant 2 ships now and we will realy love to try icon of the seas next hopefully we can thank you for all the great memories on till next time

1 March 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Exceptional cruise experience

The full 7 days and nights was exceptional and we are looking forward to our next cruise

1 March 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

My cruise aboard MSC Euribia was truly…

My cruise aboard MSC Euribia was truly unforgettable. The ship is stunning, modern, and beautifully maintained, with a welcoming and vibrant atmosphere throughout.

1 March 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

Overall had a fabulous time

Overall had a fabulous time . Cleanliness of ship was brilliant . Staff were amazing . Food options were great . Excursion options were great . Only fault was not being able to use my own internet .

1 March 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 3 out of 5 stars

Ship was too busy

Ship was too busy, no room anywhere to relax.
Soundproofing in cabins was worst ever on a cruise ship, could hear people on both sides.
Food in buffet was poor and area not kept clean.
Not enough water stations

1 March 2026
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Reply from MSC Cruises – Ireland

Thank you for your review. We’re sorry to hear that your cruise experience wasn’t as enjoyable as you had hoped. Please know that your feedback is greatly appreciated and will be used to support ongoing improvements across our fleet.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Unforgettable family holiday

Brilliant experience.
Fabulous facilities
Exquisite dining
Extensive wines & beers
Unreal entertainment

28 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Lovely clean ship

Lovely clean ship lovely staff food could be hotter in buffet better selection of beers in all bars

28 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Great experience

Overall experience was very positive, food really tasty, staff friendly and helpfull and plenty of things to do on a cruise.

28 February 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

We had a lovely experience

We had a lovely experience, thank you

24 February 2026
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Reply from MSC Cruises – Ireland

We're happy to hear that you had a lovely experience. Thank you for your positive feedback, we appreciate it.
Kind regards
MSC Cruises UK & Ireland

Rated 4 out of 5 stars

Super itinary with plenty of time off…

Super itinary with plenty of time off shore and good variety of excursions available

22 February 2026
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Reply from MSC Cruises – Ireland

We're glad you appreciated the itinerary and excursions. Thank you for your positive feedback; we value your comments greatly.
MSC Cruises UK & Ireland

Rated 5 out of 5 stars

The staff and all the things you can do…

The staff and all the things you can do on the ship

23 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Cruisimg

Had a fantastic time on board MSC Musica waiters Aria a.d lucky serving table 472 were fantastic a.d Dillip in the bar beside the theatre on deck 6 fab thamks

15 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

We were a group of 10 ladies

We were a group of 10 ladies
We had a fantastic trip. The staff were amazing. The shows were excellent The food was good no complaints from us thank you to all the staff that made our cruise so wonderful

23 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Msc Divina

Msc Divina! What a ship! The staff went above and beyond for us! The food in the MDR and the buffet was exceptional.. great entertainment,
Great ports and great service

23 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

We were on the ship Divina 12/02/2026…

We were on the ship Divina 12/02/2026 10 night cruise Beautiful ship spotless clean bar entertainment very good the Luna bar the chap playing the piano excellent,the group in the golden bar brilliant also in the atrium the lad playing guitar excellent realy enjoyed them all the only thing I found the burgers were always cold and sea days at 8 30 you couldn't get a sun bed with towels left from god knows what time I definitely wasn't expecting that to happen on a cruise ship hopefully it does change for my next trip

23 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

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