MSC Cruises – Ireland Reviews 1,511

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional friendliness, helpfulness, and respectful demeanor, highlighting their dedication to providing excellent service. Many people also enjoyed their holidays, finding the overall user experience to be fantastic, with well-maintained ships, great entertainment, and a wide variety of activities. However, some customers were dissatisfied with the quality of the food, describing it as mediocre, repetitive, or not up to their expectations, particularly in the buffet and specialty restaurants. A few other people also felt that the cabins were not clean, were dated, or had issues like mold, and some mentioned concerns about staff training and privacy.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting outstanding and excellent... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent food, entertainment,... See more

Holidays

Consumers find holidays to be positive, with many describing them as fantastic and making special memories.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their cruises as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the 3rd MSC cruise I’ve been on. I am a bit disappointed with this cruise, I found the food choice and quality not as good as before, the bar staff were a bit slower to serve the ladies, telli... See more

Company replied

Rated 4 out of 5 stars

The purpose of our cruise was to relax and not feel pressured to be out and about. This cruise met with our expectations as there really was not much sightseeing to be done on most of the islands - ex... See more

Company replied

Rated 5 out of 5 stars

Another fantastic cruise with MSC this time onboard World America. The staff on this ship were the friendliest happiest team we have met - genuinely loved speaking to the people on board and hearing t... See more

Company replied

Rated 5 out of 5 stars

We have been on 5 cruises 4 with MSC . I can honestly say each and every cruise has been a fantastic experience . The staff so friendly helpful and respectful at all times. Food resutura... See more

Company replied


Company details

  1. Cruise line company

Written by the company

MSC Cruises, offer unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines from Dublin. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Would cruise again with MSC.

Would cruise again with MSC.

13 February 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Cruise

Great cruise really enjoyable

22 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Selection of food was excellent and the…

Selection of food was excellent and the staff were really good

22 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

5 star ship

5 star ship, staff very friendly and helpful. Cabin spotless, so much to do, great value for money

21 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 1 out of 5 stars

food poisoning

Got food poisoning, food was always cold, sinks were broken, sanitation stations never had sanitiser, lack of clear communication with staff, only helpful person was the paramedic who treated me- wouldn't go again

16 February 2026
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Reply from MSC Cruises – Ireland

We appreciate you taking the time to let us know about your experience. It’s disappointing to hear we fell short of expectations, if you wish to contact us in relation to your experience, we will be happy to review and respond accordingly. Our email address is customerservice@msccruises.co.uk.
With thanks, MSC Cruises

Rated 2 out of 5 stars

drinks package not worth it

Dining room. Only went twice.

14 February 2026
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Reply from MSC Cruises – Ireland

We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises

Rated 3 out of 5 stars

Lovely Staff

16 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

The entire experience

The entire experience

14 February 2026
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Reply from MSC Cruises – Ireland

We are pleased to hear that you enjoyed your experience onboard. We hope to welcome you onboard again in the future.
Kind regards
MSC Cruises UK & Ireland

Rated 5 out of 5 stars

An amazing holiday

An amazing holiday. Docking at a different port each day was great.

14 February 2026
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Reply from MSC Cruises – Ireland

We are pleased to hear that you enjoyed your experience onboard. We hope to welcome you onboard again in the future.
Kind regards
MSC Cruises UK & Ireland

Rated 5 out of 5 stars

5⭐️ Cruise Experience

Love the fact you have your own island for your guests to enjoy 😊

16 February 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

My MSC experience

Experience was excellent
The ship was amazing couldn't say enough about it and the food and drink was so good
Just be sure to get the drinks package

15 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Both my wife and I had a wonderful time…

Both my wife and I had a wonderful time and we will be recommending ye to our friends back here in Ireland 🇮🇪

16 February 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

MSC Musica Canary’s Islands cruise. Just said overall an excellent cruise.

Just said overall an excellent cruise on the MSC Musica. Food and beverage packet excellent with a with a great choice of wine. Staff were exemplary particularly those in the designated restaurants buffet and in the bar can’t say more complimentary things about the Service crew. We really enjoyed the two excursions we did whale watching and a visit to the gardens in the Hotel of Quinto in Funchal Madeira with an extremely lovely tour guide.
The only blot on the landscape was the specialty sushi restaurant which unfortunately wasn’t special at all and barely adequate in terms of the food. The ship musica only has one specialty restaurant I feel it needs at least another one. Otherwise great ship great crew members great food great wine cannot complain.

16 February 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Perfect.

I liked this cruise of its iterinary. Friendly staff, very big and nice ship.

15 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Canary Islands MSC Cruise

The overall experience was excellent on the MSC Musica. Food and Beverage package excellent, assigned restaurant and buffet excellent. Crew all super friendly and helpful. Only blot on the landscape was the Speciality Restaurant not so special (Sushi).

16 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

MSc musica Madeira etc but…

MSc musica nice to see Madeira etc but beware if no drinks package a 15 per cent is added to every drink etc spa treatment also but enjoyable cruise and met new people

8 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 1 out of 5 stars

I paid for a ultimate drinks package…

I paid for a ultimate drinks package and frequenty the drink that were advertised were not available, the bar staff didnt seem to want to go to another bar to get the drink I asked , they suggested I should.go to the other bar !!!!! not a good look to be treated like that

16 February 2026
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Reply from MSC Cruises – Ireland

We are sorry to read you were disappointed with the drinks availability onboard. We appreciate your feedback regarding the availability of certain beverages onboard. At MSC Cruises, we are committed to ensuring overall satisfaction for our guests. However, our food and beverage managers face challenges in balancing orders due to limited storage space and varying passenger demands. While our team endeavours to provide a wide range of spirits, it is impractical to stock every variety at sea. Please note that our drinks packages do not guarantee the availability of specific spirits, as we strive to accommodate the preferences of thousands of guests. With thanks, MSC Cruises Ireland

Rated 5 out of 5 stars

1st timers to MSC

Our 1st time with MSC and we could not fault it one little bit. All the staff were fantastic always there offering their service if needed an always very polite and they work very hard all day/night. The ship itself was immaculate and had lots to do and the entertainment in the evening times were outstanding. Would definitely return to World America and highly reccommend it to others.

7 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

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