MSC Cruises – Ireland Reviews 1,511

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional friendliness, helpfulness, and respectful demeanor, highlighting their dedication to providing excellent service. Many people also enjoyed their holidays, finding the overall user experience to be fantastic, with well-maintained ships, great entertainment, and a wide variety of activities. However, some customers were dissatisfied with the quality of the food, describing it as mediocre, repetitive, or not up to their expectations, particularly in the buffet and specialty restaurants. A few other people also felt that the cabins were not clean, were dated, or had issues like mold, and some mentioned concerns about staff training and privacy.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting outstanding and excellent... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent food, entertainment,... See more

Holidays

Consumers find holidays to be positive, with many describing them as fantastic and making special memories.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their cruises as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the 3rd MSC cruise I’ve been on. I am a bit disappointed with this cruise, I found the food choice and quality not as good as before, the bar staff were a bit slower to serve the ladies, telli... See more

Company replied

Rated 4 out of 5 stars

The purpose of our cruise was to relax and not feel pressured to be out and about. This cruise met with our expectations as there really was not much sightseeing to be done on most of the islands - ex... See more

Company replied

Rated 5 out of 5 stars

Another fantastic cruise with MSC this time onboard World America. The staff on this ship were the friendliest happiest team we have met - genuinely loved speaking to the people on board and hearing t... See more

Company replied

Rated 5 out of 5 stars

We have been on 5 cruises 4 with MSC . I can honestly say each and every cruise has been a fantastic experience . The staff so friendly helpful and respectful at all times. Food resutura... See more

Company replied


Company details

  1. Cruise line company

Written by the company

MSC Cruises, offer unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines from Dublin. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

The ship was fantastic

The ship was fantastic
The staff was amazing

7 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Great health exercises, aerobics, stretching, dance

Great aerobics, dancing and stretching classes! Breakfast served in cabin at requested time. staff very efficient and friendly 1

15 February 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

We have had 2 amazing cruises in the…

We have had 2 amazing cruises in the last 2 years, going again in September, the ship is amazing the staff are so friendly and welcoming, the destinations are amazing and just a wonderful experience would recommend a cruise with MSC to everyone

15 February 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience to have. Massive ship which feels homely after a couple of days. Service is excellent as well as the food. Excursions are reasonably priced. Make sure to book in the app before you go as it's cheaper. Pack loads of tshirts.

15 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 2 out of 5 stars

Very poor Guest Service

Very poor Guest Service, food repetitive destinations were not great.

14 February 2026
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Reply from MSC Cruises – Ireland

We’re very sorry to hear that your experience with some of our crew members did not meet your expectations. We usually receive excellent feedback about our staff, and it’s disappointing to learn this wasn’t reflected on your sailing. Please be assured your comments will be shared with our onboard management teams for review and improvement.
With thanks, MSC Cruises

Rated 4 out of 5 stars

A really big ship

Very big and busy ship with plenty of children and people everywhere, food was average and breakfast wasn’t great. Great service and staff.

14 February 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Wow wow wow blown away

Stunning modern ship
Fabulous staff some really added to our experience. Spotlessly clean cabins
A great variety of on-board things to do and entertainment.

14 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

MSC world europa

From staff to excursions to end of day options were fantastic. An overall wonderfully enjoyable way to holiday

13 February 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 3 out of 5 stars

An average cruise experience

An average cruise experience - mediocre food, same type of nightly entertainment.
Lots of extras charges like speciality dining, speakeasy drinks, premium drinks and port transfers.
Would not like to be on this cruise in summer time as would be too busy.
Wouldn’t book this particular liner again

14 February 2026
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Reply from MSC Cruises – Ireland

Thank you for sharing your feedback regarding the food and entertainment. While taste and entertainment preferences can be very personal and vary from guest to guest, we are sorry these aspects did not meet your expectations. We do aim to offer a wide variety to cater for different preferences, and your comments have been noted and passed to the relevant teams for review. With thanks, MSC Cruises

Rated 5 out of 5 stars

Great experience

Great experience

14 February 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 2 out of 5 stars

Buffet was terrible

Buffet was terrible

14 February 2026
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Reply from MSC Cruises – Ireland

Your feedback is important to us, and we’re committed to addressing the issues you’ve raised. We’re disappointed to hear that the food did not meet your expectations. Your comments will be shared with the relevant departments to support ongoing service improvements. Please be assured every effort is made to ensure all tastes are catered for. As you will appreciate, the enjoyment of food is in essence a subjective matter and we apologise if the continental style did not live up to your expectations. With thanks, MSC Cruises

Rated 5 out of 5 stars

Wonderful experience by 4 adults

Wonderful experience by 4 adults. Wonderful food and entertainment. Exceptional service

14 February 2026
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Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Great time

Fun /relaxing time

8 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 3 out of 5 stars

Its ok

Food wasnt great

7 February 2026
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Reply from MSC Cruises – Ireland

Thank you for your honest feedback. We’re sorry to hear that the food quality did not meet your expectations during your cruise. We truly value your feedback and will share your comments with our culinary and hospitality teams as we continue to refine and enhance our onboard offering. With thanks, MSC Cruises

Rated 5 out of 5 stars

Staff

Staff, food and entertainment

6 February 2026
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Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Great overall experience on this ship…

Great overall experience on MSC world America ship would definitely recommend to anyone to try it out. The yacht club was beyond amazing

8 February 2026
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Reply from MSC Cruises – Ireland

We're happy to hear that you enjoyed your cruise on the MSC World America. We appreciate your kind words and hope to welcome you onboard in the future.
Kind regards MSC Cruises UK & Ireland

Rated 4 out of 5 stars

MSC World Europa

MSC World Europa is a fantastic ship with lovely speciality restaurants.

10 February 2026
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Reply from MSC Cruises – Ireland

We're happy to hear that you had an amazing trip on the MSC World Europa. We appreciate your kind words and hope to welcome you onboard in the future.
Kind regards MSC Cruises UK & Ireland

Rated 4 out of 5 stars

Loved this ship

Stunning ship. Never over busy. Food was good in the restaurants buffet was hit and miss. Great staff. The ship was super clean

7 February 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We are happy to hear that you enjoyed your cruise experience. Hopefully we will be able to welcome you onboard again in the future.
Kind regards MSC Cruises UK & Ireland

Rated 3 out of 5 stars

Food on board lets this company down

Food on board lets this company down, the buffet is a nightmare scrum,with too many other passengers in a confined area makes it an uncomfortable affair with little to tempt your tastebuds, bland, and the food was stone cold by the time you get a table to eat at, as it’s overcrowded, but you can use your allocated restaurant instead which makes it less of a bad experience, although the portions are small, and some days the choice is very limited on menu, the seating all over the ship is stained and feels unclean, water dripped on our heads from the ceiling in the broadway theatre, which was slightly worrying, (I hope it was just water) , permanent sales pitches, every single day, good side is the cabins are spotless, dated and tired but your housekeeper will look after your every need, , But a compulsory donation to their charity added to your bill at end of cruise was a nice sting in the tail……but all the staff are exceptional, I couldn’t fault them, they made the cruise enjoyable, a good bargain cruise, but don’t expect 5* or possibly 4* even.
MSC Lirica, Med Cruise.

8 February 2026
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Reply from MSC Cruises – Ireland

Thank you for sharing your thoughts with us. We regret to hear of your disappointment and appreciate you bringing this to our attention. Your feedback will be passed to our teams to help us deliver a better experience for our future guests.
With thanks, MSC Cruises UK & Ireland

Rated 5 out of 5 stars

Lisa Jim and Hilary

Excellent cruise from start to finish. Staff very attentive and well trained. Accommodation comfortable and spotlessly clean if a little old fashioned. Food both in the restaurants and buffet of high standard and nicely presented.Ports were interesting and varied.
Recommended

10 February 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future.
Kind regards MSC Cruises UK & Ireland

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