MSG Bike Gear Reviews 2,470

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and friendly demeanor, often highlighting their patience and lack of pressure during sales. The service is frequently described as excellent, with many appreciating the quick dispatch and efficient delivery of high-quality products that often fit perfectly. However, some customers experienced issues with delivery couriers, receiving damaged parcels or delayed shipments. A few people also reported problems with product fit or manufacturing errors, and in one instance, a customer received two different sized boots.

What people talk about most

Product

Users describe positive interactions with product, often highlighting good quality, perfect fit, and... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and timely delivery of... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness. Many... See more

Quality

Customers had positive experiences with quality, frequently highlighting good quality items, gear, and kit at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in person rather ordering on-line. Great staff. I wanted my first crash helmet. The man should serves me was fist class, no hard sell, loads of knowledge on the helmets and gave me good advice co... See more

Company replied

Rated 5 out of 5 stars

Told about MSG by local motorcycle trainers and Honda. Bought helmet, jacket and gloves there after some help from the sales team. Large selection to choose from. Very happy with my purchase of st... See more

Company replied

Rated 5 out of 5 stars

First timer for MSG and found out through internet. Had what I was looking for in a helmet and waterproof riding jeans. Great to see this small independent motorcycle clothing shop operating as the... See more

Company replied

Rated 5 out of 5 stars

On our first visit the lad was really helpful and gave us loads of good advice ( first time bike owner) Not pushing for a sale just happy to share his knowledge and had all the time in the world f... See more

Company replied


Company details

  1. #4 of 39 best companies in Motorcycle Equipment Store
  2. #9 of 62 best companies in Bike accessories store
  3. #5 of 19 best companies in Motorbike dealer
  4. #5 of 47 best companies in Motorcycle shop
  5. #1 of 20 best companies in Protective clothing supplier

About MSG Bike Gear

Written by the company

MSG Bike Gear is a leading provider of high-quality motorcycle accessories and gear. The company has been operating in the motorcycle industry for over 20 years and has built a reputation for delivering reliable and innovative products to its customers. MSG Bike Gear is committed to providing the best quality products at affordable prices, making it a popular choice among motorcyclists worldwide.

The company's product range includes helmets, gloves, jackets, boots, and other accessories designed to enhance the riding experience. They offer a wide selection of products from some of the top brands in the industry, such as Alpinestars, Oxford and RST, among others.

In addition to their impressive range of products, MSG Bike Gear is also known for its exceptional customer service. Their knowledgeable and friendly staff are always ready to answer any questions and provide guidance on the best products for each customer's needs. They also offer fast and reliable shipping, making it easy for customers to receive their orders in a timely and hassle-free manner.

Overall, MSG Bike Gear is a trusted and reputable provider of motorcycle gear and accessories. With their commitment to quality products and outstanding customer service, they have earned a loyal customer base and continue to be a top choice for motorcyclists around the world. If you are looking for high-quality gear and accessories for your motorcycle.

MSG Bike Gear

Written by the company

Committed to finding you the perfect gear for you!
At MSG Bike Gear we pride ourselves on one major thing - our customer's happiness. If you want the right gear for you, at the right budget, in the right size and in the right colour - we will do everything we can to ensure we find just the right item to fit your needs! We will not push the "hard sell", take your needs and push them to the "top of the line" gear or try to throw in extras you don't need - all we will do is listen to your needs, identify a range of items to suit them and see which you prefer!

Free UK Shipping

On ANY order!

Free shipping on any UK order - with next day delivery available and worldwide shipping for our international customers!

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very good!!

I got my order in 2 days.i loved everything thank you.

23 March 2026
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Reply from MSG Bike Gear

We sincerely appreciate your feedback. Our team works hard to ensure fast shipping, so it’s great to know your order arrived in just two days. We hope your new leggings and gloves serve you well. Thank you for the 'Very good' rating!

Rated 5 out of 5 stars
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Reply from MSG Bike Gear

Thanks for the feedback! We're glad we could get your OptiMate lead to you quickly and at a great price. It’s a small part, but a big deal for keeping that battery healthy! Ride safe.

Rated 5 out of 5 stars

Great service

Great service, quick delivery, helpful staff

14 March 2026
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Reply from MSG Bike Gear

We truly appreciate your review! Providing great service and fast shipping is our top priority. We're delighted that our staff could assist you and that your new helmet and gloves arrived promptly. Thank you for choosing us for your riding gear!

Rated 5 out of 5 stars
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Reply from MSG Bike Gear

Thanks for the brilliant feedback! ⚡️ We try our best to be as helpful as possible, so we’re glad you’re happy with the service and your new HJC. See you next time!

Rated 5 out of 5 stars

1st class service I ordered on Saturday…

1st class service I ordered on Saturday and received first thing Monday morning.

21 March 2026
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Reply from MSG Bike Gear

Saturday to Monday morning—boom! ⚡️ We know how important those Spada buckles are for getting your kit back in action, so we're glad we could get them to you so fast. Thanks for the great review!

Rated 5 out of 5 stars

Every thing you need

Every thing you need

18 March 2026
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Reply from MSG Bike Gear

Short, sweet, and spot on! ⚡️ Glad we could get your RST trousers sorted for you. We try to keep the shop stocked with all the essentials, so it's great to know we hit the mark. See you next time!

Rated 5 out of 5 stars

As expected delivery quick

As expected delivery quick, product good price, will use again.

18 March 2026
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Reply from MSG Bike Gear

Glad to hear everything went exactly as expected! 🛠️ We try to keep our Hiflo filters at a great price and get them out the door fast. Thanks for the support, and we'll see you next time!

Rated 5 out of 5 stars

Prompt service

Prompt service, and courteous.

17 March 2026
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Reply from MSG Bike Gear

Short and sweet—we love to hear it! ⚡️

We’re stoked that you’re happy with the prompt and courteous service. That cargo net is one of those simple bits of kit that you'll wonder how you ever lived without!

Thanks for the great feedback and for choosing us to get your gear sorted.

Rated 5 out of 5 stars

5 star

5 star. Good service

16 March 2026
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Reply from MSG Bike Gear

Straight to the point—we love it! ⭐⭐⭐⭐⭐

Thanks for the 5-star review! We’re glad that you’re happy with the service. That RST leather suit is a serious bit of kit—hope you have a blast breaking it in on the road (or the track!).

Rated 5 out of 5 stars

Excellent bought the Richa Colorado…

Excellent bought the Richa Colorado riding trousers. Lovely comfy trousers. Half price!! Fast delivery

27 February 2026
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Reply from MSG Bike Gear

Half price and fast delivery—can’t beat that! 💨 We’re so glad you’re happy with the Richa Colorado trousers. They’re known for being super comfortable, so we're happy to hear they're working out for you. Enjoy the ride!

Rated 5 out of 5 stars

Great service

Great service

26 February 2026
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Reply from MSG Bike Gear

Thanks for the shout-out! We're glad we could get your RST boots and Oxford earplugs sorted for you. Enjoy the ride and we'll see you next time!

Rated 5 out of 5 stars

Great.

Great unbiased knowledgeable advice and very reasonable prices

6 March 2026
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Reply from MSG Bike Gear

That is exactly what we aim for! We’re so glad you found our advice unbiased and knowledgeable—we always want to make sure you’re getting the right textile jacket for your riding, not just the most expensive one.

Keeping our prices reasonable is just as important to us, so we’re happy to hear we hit the mark on both counts. Thanks for the great feedback and for choosing us for your new gear!

Rated 5 out of 5 stars

Quick delivery service

Quick delivery service, the courier (Post Office) dropped it in my safe place as asked. The helmet is comfy and looks great and goes well with my cruiser style motorcycle 🏍 👌

5 March 2026
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Reply from MSG Bike Gear

Safe place delivery for the win! 🏠 We’re really happy to hear the retro helmet fits perfectly and complements your cruiser so well. It’s a classic look, and we're glad we could get it to you fast. Thanks for the great review!

Rated 5 out of 5 stars
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Reply from MSG Bike Gear

Glad we could hit the mark for you! We try to keep our prices competitive and our delivery as fast as possible, so it’s great to hear you had a good experience. Enjoy the new flip-front!

Rated 5 out of 5 stars

The boots were delivered very quickly

The boots were delivered very quickly, well packaged, great product.

23 February 2026
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Reply from MSG Bike Gear

That is awesome to hear! We’re so glad your RST Axiom Mid boots made it to you quickly and in perfect shape.

The Axioms are a cracking choice for a comfortable, versatile boot, so we’re really happy you're pleased with the product. Thanks for the shout-out on the packaging and delivery—we try to get every order out the door as if it were our own!

Safe riding in the new boots!

Rated 5 out of 5 stars

Very good fast delivery and amazing quality

Amazing good communication fast delivery everything was amazing thank you very much l will definitely recommend to my friends and any one thank you again

23 February 2026
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Reply from MSG Bike Gear

That is such an "amazing" review to read! Thank you so much for the high praise.

It's great that you love the quality of your new RST Fulcrum red gloves—they definitely make a statement on the bike! We try our best to keep the communication clear and the delivery fast, so it’s great to know we hit the mark for you.

We really appreciate the recommendation to your friends; as a smallish shop, that’s the best compliment we can get. Enjoy the new gear!

Rated 5 out of 5 stars

Staff are fantastic …

Staff are fantastic and friendly msg have a good range of products. Mike is great and helped me too find the correct gear i needed

27 February 2026
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Reply from MSG Bike Gear

Thanks for the brilliant review! Mike and the rest of the crew always try to make sure everyone leaves with the correct gear, so we’re really happy you had a good experience. Enjoy those Richa Scope gloves—they’re a cracking bit of kit!

Rated 5 out of 5 stars

New visor

Order a new visor on the Friday it was delivered on the Saturday fantastic service thank you 😊

27 February 2026
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Reply from MSG Bike Gear

Friday to Saturday—boom! ⚡️ We’re so glad we could get your new visor and Pinlock to you so quickly. Thank you for the great review, and we’ll be here whenever you need your next bit of kit!

Rated 5 out of 5 stars

Super fast delivery for a great product…

Super fast delivery for a great product at a discounted price. Ordered Monday am and item arrived on Wednesday. Will definitely use again

23 February 2026
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Reply from MSG Bike Gear

There’s nothing better than snagging a great product at a discounted price, and we’re glad we could get them to you so quickly. Thanks for the vote of confidence—we’ll be ready and waiting for your next order!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, straight forward just what you want, ordered and received in less than 2 days

Boots fit perfect to size stated.

Will order from this company again 👍🏼

20 February 2026
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Reply from MSG Bike Gear

We know how important it is to get that sizing right with boots, so we’re glad the fit was perfect. Thanks for the support and the great review!"

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