MSG Bike Gear Reviews 2,470

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and friendly demeanor, often highlighting their patience and lack of pressure during sales. The service is frequently described as excellent, with many appreciating the quick dispatch and efficient delivery of high-quality products that often fit perfectly. However, some customers experienced issues with delivery couriers, receiving damaged parcels or delayed shipments. A few people also reported problems with product fit or manufacturing errors, and in one instance, a customer received two different sized boots.

What people talk about most

Product

Users describe positive interactions with product, often highlighting good quality, perfect fit, and... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and timely delivery of... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness. Many... See more

Quality

Customers had positive experiences with quality, frequently highlighting good quality items, gear, and kit at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in person rather ordering on-line. Great staff. I wanted my first crash helmet. The man should serves me was fist class, no hard sell, loads of knowledge on the helmets and gave me good advice co... See more

Company replied

Rated 5 out of 5 stars

Told about MSG by local motorcycle trainers and Honda. Bought helmet, jacket and gloves there after some help from the sales team. Large selection to choose from. Very happy with my purchase of st... See more

Company replied

Rated 5 out of 5 stars

First timer for MSG and found out through internet. Had what I was looking for in a helmet and waterproof riding jeans. Great to see this small independent motorcycle clothing shop operating as the... See more

Company replied

Rated 5 out of 5 stars

On our first visit the lad was really helpful and gave us loads of good advice ( first time bike owner) Not pushing for a sale just happy to share his knowledge and had all the time in the world f... See more

Company replied


Company details

  1. #4 of 39 best companies in Motorcycle Equipment Store
  2. #9 of 62 best companies in Bike accessories store
  3. #5 of 19 best companies in Motorbike dealer
  4. #5 of 47 best companies in Motorcycle shop
  5. #1 of 20 best companies in Protective clothing supplier

About MSG Bike Gear

Written by the company

MSG Bike Gear is a leading provider of high-quality motorcycle accessories and gear. The company has been operating in the motorcycle industry for over 20 years and has built a reputation for delivering reliable and innovative products to its customers. MSG Bike Gear is committed to providing the best quality products at affordable prices, making it a popular choice among motorcyclists worldwide.

The company's product range includes helmets, gloves, jackets, boots, and other accessories designed to enhance the riding experience. They offer a wide selection of products from some of the top brands in the industry, such as Alpinestars, Oxford and RST, among others.

In addition to their impressive range of products, MSG Bike Gear is also known for its exceptional customer service. Their knowledgeable and friendly staff are always ready to answer any questions and provide guidance on the best products for each customer's needs. They also offer fast and reliable shipping, making it easy for customers to receive their orders in a timely and hassle-free manner.

Overall, MSG Bike Gear is a trusted and reputable provider of motorcycle gear and accessories. With their commitment to quality products and outstanding customer service, they have earned a loyal customer base and continue to be a top choice for motorcyclists around the world. If you are looking for high-quality gear and accessories for your motorcycle.

MSG Bike Gear

Written by the company

Committed to finding you the perfect gear for you!
At MSG Bike Gear we pride ourselves on one major thing - our customer's happiness. If you want the right gear for you, at the right budget, in the right size and in the right colour - we will do everything we can to ensure we find just the right item to fit your needs! We will not push the "hard sell", take your needs and push them to the "top of the line" gear or try to throw in extras you don't need - all we will do is listen to your needs, identify a range of items to suit them and see which you prefer!

Free UK Shipping

On ANY order!

Free shipping on any UK order - with next day delivery available and worldwide shipping for our international customers!

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Good service knowledgeable staff very…

Good service knowledgeable staff very helpful all good

11 April 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

Glad we could help! 🧤⛑️ It’s great to know you found our staff knowledgeable and the service top-notch. Enjoy your new gear and thanks for choosing us!

Rated 5 out of 5 stars

Perfect transaction

Perfect transaction. Ordered online and item was quick to arrive in perfect condition at a small discount not offered by any other seller. Recommended.

3 April 2026
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Reply from MSG Bike Gear

Thank you for the wonderful feedback! We are thrilled that you’re happy with the service and the price. We work hard to offer the best value on premium gear like the Merlin Kevlar riding shirt, so it’s great to hear we stood out from the rest. Enjoy the new shirt—it’s a perfect blend of style and protection!

Rated 5 out of 5 stars

Every thing went well we motorcycle helmet

Every thing went well, prompt delivery which is great.

7 April 2026
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Reply from MSG Bike Gear

Thank you for the feedback! We’re so glad to hear that everything went smoothly with your order. It’s our goal to get gear like your new G-Mac open face helmet out the door as quickly as possible so you can get out on the road. Enjoy the new lid and ride safe!

Rated 5 out of 5 stars

Amazing shop - we will visit again

The team were very helpful and assisted us with trying helmets on. Very paitient and happily would go out the back to find us the right size.

Great service and a great price

3 April 2026
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Reply from MSG Bike Gear

Thank you so much for the 'Amazing' review! We truly believe that finding the perfect fit is the most important part of buying a helmet, so the team is always happy to go the extra mile (and the extra trip to the back!) to make sure you're comfortable. We’re glad you found the right flip front helmets and we can't wait to welcome you back to the shop again soon!

Rated 5 out of 5 stars

Nice people

Very good customer service!

28 March 2026
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Reply from MSG Bike Gear

We truly appreciate your feedback! Providing excellent customer service is at the heart of what we do, whether you're in our shop or shopping online. We are glad you had a positive experience and hope you enjoy the new Mida helmet. Thank you for your support!

Rated 5 out of 5 stars

CBT kit out

Told about MSG by local motorcycle trainers and Honda.
Bought helmet, jacket and gloves there after some help from the sales team.
Large selection to choose from.
Very happy with my purchase of starting but good quality gear.
Will not hesitate to return for my expanding wardrobe.

26 March 2026
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Reply from MSG Bike Gear

Huge thanks for the recommendation! We’re glad we could help you get sorted for your CBT with some solid starting gear. Enjoy the new jacket, helmet, and gloves—you’ve picked some great brands to begin with. We can't wait to see you back in the shop soon. Ride safe!

Rated 5 out of 5 stars

Awesome service

Awesome servuce

25 March 2026
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Reply from MSG Bike Gear

Short, sweet, and awesome! Thanks for the shout-out. We hope you’re loving the new RST leathers. We look forward to seeing you again for your next gear upgrade!

Rated 5 out of 5 stars

As always very helpful and…

As always very helpful and knowledgeable. Great service. Thank you.

25 March 2026
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Reply from MSG Bike Gear

Always happy to help! Thanks for trusting us again for your gear. That HJC Carbon is a brilliant choice. Ride safe and see you soon!

Rated 5 out of 5 stars

Informative when buying the correct…

Informative when buying the correct helmet for myself as I wear glasses. Just ask and they will point you in the right direction. Will be back for more. Thanks.

1 April 2026
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Reply from MSG Bike Gear

We're so happy we could point you in the right direction! Finding a helmet that's 'glasses-friendly' makes a huge difference in comfort, and the Mida flip-front is a fantastic option for that. Thanks for the recommendation, and we can’t wait to welcome you back to the shop soon!

Rated 5 out of 5 stars

Goodproduct hip lok

23 March 2026
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Reply from MSG Bike Gear

Great product choice! The Hiplok MDX is one of our favorites for on-the-go security. Thanks for shopping with us, and see you again soon!

Rated 5 out of 5 stars

Great seller

Great seller, very happy with product received

23 March 2026
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Reply from MSG Bike Gear

hank you for the great feedback! We’re so happy you’re pleased with your new visor and pinlock. There’s nothing quite like the clarity of a fresh setup—no more fogging up on those early morning rides! Thanks for choosing us, and stay safe.

Rated 5 out of 5 stars

Had exactly what I needed at a good…

Had exactly what I needed at a good price and it was delivered quickly.

30 March 2026
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Reply from MSG Bike Gear

Fresh liner, great price, and fast delivery—glad we could help! Thanks for the shout-out and for choosing us to help maintain your Schuberth helmet. See you next time!

Rated 5 out of 5 stars

No 1 well happy

Easy to deal with, i was spoilt for choice with the amount of helmets and clothing
Thank you
Msg

30 March 2026
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Reply from MSG Bike Gear

We really appreciate the kind words! It’s great to hear that you enjoyed browsing our range of helmets and clothing. Our goal is to make the process as easy as possible, so we're glad you’re 'well happy' with your new HJC i91. Thank you for choosing us!

Rated 5 out of 5 stars

Called in and bought RST jacket and…

Called in and bought RST jacket and gloves . Excellent service

21 March 2026
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Reply from MSG Bike Gear

Thanks for the great review! We’re glad we could help you find the right RST jacket and gloves when you stopped by. Enjoy the new gear and come back and see us next time you're out for a ride!

Rated 5 out of 5 stars

Great fit crash helmet

Great fit crash helmet. Quickly delivered and well packaged.

20 March 2026
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Reply from MSG Bike Gear

Boom! ⚡️ Glad we could get that flip-front to you quickly and securely. Finding a great fit makes all the difference on a long ride, so we're happy you're pleased with it. See you next time!

Rated 5 out of 5 stars

Quick delivery as ordered-very happy

Quick delivery as ordered-very happy

24 March 2026
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Reply from MSG Bike Gear

That is awesome to hear!
So happy your new Shoei Glamster arrived exactly as ordered and nice and quick. It’s such a cool, iconic-looking lid—we’re sure it’s going to look "retro-perfect" out on the road!

Thanks for the "very happy" feedback and for choosing us for such a premium bit of kit. Safe riding! 🏍️💨

Rated 5 out of 5 stars

Great service

26 March 2026
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Reply from MSG Bike Gear

Thanks for the shout-out! 🤜🤛 We're glad we could get your RST Adventure-X gloves out to you. Enjoy the new kit and stay safe out there!

Rated 5 out of 5 stars
MSG Bike Gear logo

Reply from MSG Bike Gear

Exactly what you needed and fast—mission accomplished! 🤜🤛 Glad we could help you get your visor back in top shape. Thanks for the support and see you next time!

Rated 5 out of 5 stars
MSG Bike Gear logo

Reply from MSG Bike Gear

Thank you for the fantastic review! We are so glad to hear that your new flip-front helmet met your expectations and provided great value. Providing high-quality gear at a fair price is exactly what we aim for. We appreciate your support!

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