Tech support with Johnny Smith was great. Will try his solutions and hopefully get the problem corrected. mSpy, for me, only works part of the time. I sometimes go over a day without an activity upd... See more
Company replied
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Review summary
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I have downloaded the app on the target device several times and only can get parts of it to work. The parts that work differ each time I have uninstalled and reinstalled the app. Several times it get... See more
Company replied
When the features work, this application is awesome.. there are some issues on start up with features not working and delays in updates, but overtime these have sorted themselves
Company details
Written by the company
mSpy is a leading parental control app for smartphones that allows parents to monitor text messages, calls, current GPS location, Snapchat, WhatsApp and much more
Contact info
Czech Republic
- support@mspy.com
- mspy.com
2.7
Poor
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Johnny Smith resolved my billing issue…
Johnny Smith resolved my billing issue quickly and efficiently
5 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that you had a quick and direct experience with our team.
If you need any further assistance, we’re always here to help!
mSpy support
Pure crooks based in Talin estonia
Pure crooks based in Talin estonia. Soft doesn’t work at all with iPhones. No refunds just bullshit emails. Reply every 48hours . Impossible to get your money back. Got my money back through credit card. Don’t waste your money and time . It doesn’t work.
1 January 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m truly sorry to hear about your frustrating experience with our service. We strive to provide accurate information and reliable support, so it’s concerning to hear that you’ve had issues, particularly with using our product on an iPhone.
Our team is here to help, and I apologize if this wasn’t clear or if you didn’t receive the assistance you needed. If you’re still experiencing difficulties, especially with canceling your subscription, please contact us directly at support@mspy.com so we can assist you immediately.
I understand how important it is to resolve this promptly, and we’re committed to making things right.
Thank you for bringing this to our attention, and I apologize for any inconvenience caused.
Reply from mSpy
Dear Customer,
Thank you for choosing mSpy! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
Interacted with Dan Barrett for a…
Interacted with Dan Barrett for a simple question, ended up buying 3 different packages, certainly a great salesman and was straight to the point and helpful.
2 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that you had a quick and direct experience with our team.
If you need any further assistance, we’re always here to help!
mSpy support
What impressed me the most about mspy… painless installation
What impressed me the most about mspy was the installation and setup. They made it so easy and so painless. Everything else just flowed smooth. I highly recommend them.
31 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
I already purchased extreme…
I already purchased extreme version,apps still detected on and most of the options not working, im disappointed on this apps mspy. More then 3 days i waiting for solve the problem, still not settled
1 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Please accept our apologies for the inconvenience caused by this problem. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
I have downloaded the app on the target…
I have downloaded the app on the target device several times and only can get parts of it to work. The parts that work differ each time I have uninstalled and reinstalled the app. Several times it gets stuck during download and won't let me advance even though I have all the toggles turned correctly. Although, it's been very frustrating it is better than nothing. I have tried repeatedly to get help but finally gave up.
31 March 2026
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
Features work inconsistently
Features work inconsistently, customer service is very off putting, would recommend other products
31 March 2026
Reply from mSpy
Thanks for contacting our Support Team!
Please accept our apologies for the inconvenience caused by this problem.
We recommend you contact our Technical Support Department via Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
This is the best monitoring…
This is the best monitoring software.User friendly and real time support.
30 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for your 5-star rating and for your positive feedback!
We're thrilled to hear that you had a smooth and reliable experience with our service. It's our priority to make sure everything works seamlessly for you.
If you ever need any assistance, feel free to reach out – we’re always here to help!
mSpy support
I thank Johnny Smith for helping me…
I thank Johnny Smith for helping me install the application remotely. Everything works great and the program deserves 5 stars. However, after installing and running the application, a green dot appears in the top corner of the phone screen, indicating (System Update).
29 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Highly recommended
I found out everything I needed to know- highly recommend!
26 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for choosing mSpy! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
Now look - NO FAIR TRIAL PERIOD - do not buy!
Now look, I think it’s fair to give a product to try before you buy. Especially these days where there are so many products out there. I tried this product after reading good reviews so I feel it is my obligation to leave a review about my experience. First of all, it was quite complicated. Secondly once you get into the product itself, it starts up selling you like if you want to pay double you can monitor two of your child’s devices even if they’re connected and they offered no trial period whatsoever. I wasn’t happy with the product when I started using it and so I simply called them and asked if I could have a refund on the one month that I had purchased. Not only did they not give me a refund it took over two weeks of going back-and-forth for them to tell me that they would not. There wasn’t even a seven day trial. There was nothing but hey, you better buy it and you better like it. And I will be repeating this review everywhere I can on the Internet because I bought based on reviews that I had read.
24 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m truly sorry to hear about your frustrating experience with our service. We strive to provide accurate information and reliable support, so it’s concerning to hear that you’ve had issues.
Our team is here to help, and I apologize if this wasn’t clear or if you didn’t receive the assistance you needed. If you’re still experiencing difficulties, especially with canceling your subscription, please contact us directly at support@mspy.com so we can assist you immediately.
I understand how important it is to resolve this promptly, and we’re committed to making things right.
Thank you for bringing this to our attention, and I apologize for any inconvenience caused.
Dan Barrett was wonderful and got my…
Dan Barrett was wonderful and got my account set back up
24 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for choosing mSpy! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
Frauds
Frauds. Information shared is not at all transparent. Once you make a payment, they'll show their real face. Whatever you want will be available only on the top plan. Even their customer support doesn't connect you to an agent once you make a subscription. Without subscription, they'll connect and make you pay. Once you're in, they'll ask for more payment.
24 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
Everything was just as stated
Everything was just as stated! Exceptional quality and service!
12 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for your 5-star rating and for your positive feedback!
We're thrilled to hear that you had a smooth and reliable experience with our service. It's our priority to make sure everything works seamlessly for you.
If you ever need any assistance, feel free to reach out – we’re always here to help!
mSpy support
This is truly TOP OF THE LINE
This is truly the TOP OF THE LINE. It does absolutely everything you could ask for in one app. I have tried others and no one offers it all. Others always had something missing. Customer support is great. They always solve the issue. I have absolutely no complaint. Don’t waste your time trying others. It's a bit costly but you definitely get what you pay for. It's worth the cost. It allows you to hear the surroundings, see the surroundings from the front and back camera, take screenshot, see the screen in real time, record conversations you child is having with others, social media monitoring and more. It's like you have a twin of your child's phone. I gave a 5 star review because that's the most I could give.
20 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Reply from mSpy
Dear Customer,
Thank you for your 5-star rating and for your positive feedback!
We're thrilled to hear that you had a smooth and reliable experience with our service. It's our priority to make sure everything works seamlessly for you.
If you ever need any assistance, feel free to reach out – we’re always here to help!
mSpy support
I had to ask some help and I am glad…
I had to ask some help and I am glad that there is always someone to help me and give good advices
20 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for your 5-star rating and for your positive feedback!
We're thrilled to hear that you had a smooth and reliable experience with our service. It's our priority to make sure everything works seamlessly for you.
If you ever need any assistance, feel free to reach out – we’re always here to help!
mSpy support
🔥 WARNING!!!🔥
🔥 WARNING!!!🔥
Did not use the services, not ONCE, because of circumstances that was out of my control.
The phone I was going to use this for, that person was in a terrible accident and will not use a phone in a very long time.
3 days after my payment I told MSPY this and still I have to pay for THREE whole mounths!
No help, no emphaty what so ever. Did not use the services. NOT ONCE!
19 March 2026
Unprompted review
Reply from mSpy
Thanks for contacting our Support Team!
Please accept our apologies for the inconvenience caused by this problem.
We recommend you contact our Technical Support Department via Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
The speed and accuracy of the chat…
The speed and accuracy of the chat feature.
18 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that our team was able to assist you in resolving your access issue quickly and effectively.
If you need any further assistance, we’re always here to help!
mSpy support
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