Mudurbanflowers Reviews 

50
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been ordering from mud urban for years and they truly are unmatched!!! The creative stunning bouquets they make never disappoint. I particularly love the bespoke orders, my partner gifted me th... See more

Rated 5 out of 5 stars

I can’t thank Mud urban flowers enough for the beautiful wedding flowers they worked on for me. The whole process was incredibly seamless, from ordering online to chatting to the team to the deliv... See more

Rated 1 out of 5 stars

We ordered flowers which were delivered as a birthday gift. These flowers were not what was advertised and also some of the flowers were dead! with no water with the flowers to preserve them either. W... See more

Rated 5 out of 5 stars

I've been ordering from Mud for around 3 years, from fresh flowers & also their dried bouquets. They always go the extra mile, prompt service or an quick email to ask about the colors or any preferenc... See more

Company details


Contact info

3.8

Great

TrustScore 4 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(50)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lasted 5 days

Lasted 5 days. No indication of delivery day after order. A garage forecourt would be a better place to buy flowers. Absolutely shocking. Avoid.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

I’m so angry on behalf of the person…

I’m so angry on behalf of the person who paid to send me flowers from this company. Money they could have spent on buying food for themselves. That’s how tight things are for them, hence my anger.
I don’t write bad reviews without giving companies the chance to sort things out, but in this case I don’t feel I can do this as I don’t want the sender to know just how bad the bouquet was. If they refund, it’s a bit of a giveaway and their lovely intentions will be destroyed.
The box was undamaged on arrival, but the minute I took the blooms out the petals fell off. It was ridiculous how past their best the flowers were.
End of rant. Will obviously never use or recommend.

18 September 2024
Unprompted review
Rated 1 out of 5 stars

£50.00 bunch of flowers Rip Off.

I purchased a £50.00 bunch of flowers to be delivery on 05/09/24 anniversary.
Delivery delayed until 06/09/24 no viable explanation given.
Flowers arrived not impressed certainly not value for money.
Would not recommend this company.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

Not value for money

My husband paid 30 pounds for a bouquet for my anniversary on a recommendation from my daughter . They arrived today . There were 5 small flowers two of which looked limp and a few green leaves . Total waste of money . A £20 bouquet from M&S would have looked way more expensive . Would not recommend

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional flowers

Beautiful flowers were delivered to me, ordered by my daughters who are overseas. They were so well packed and in pristine condition even after a journey of at least 3 hours. The colours are so soft and delicate and I absolutely love them! They were delivered on Saturday and it's now Wednesday evening and they look even better.

15 May 2024
Unprompted review
Rated 1 out of 5 stars

I agree with previous review

I agree with previous review - waste of money
Total disappointment - as a gift it’s awkward to ‘complain’ to sender but as my son made a 12 month order it really is necessary to do so.
Flowers were mostly in full bloom, and immediately on receipt I had to throw two straight into the trash as they were dropping petals like confetti. On the basis of this one I have to say that I’m not hopeful the rest will last for any length of time.
Wish he could cancel the order - even M&S are superior!

26 January 2024
Unprompted review
Rated 1 out of 5 stars

Avoid. Not worth the money

Bouquet arrived and flowers looked limp and not worth the money, despite my friend having paid quite a bit for these. Day 5 and they are dead, despite tlc. Contacted company & they responded saying that they wouldn’t expect them to last more than 5 days !!! Not worth the money. Avoid !

19 October 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look