Mulgas Reviews 

248
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and professional service, highlighting the efficiency and helpfulness of the staff. Many appreciate the clear explanations provided by engineers and the overall smooth process from booking to job completion. Reviewers frequently mention the punctuality of engineers and their thorough, clean work, often going above and beyond expectations. However, some people were dissatisfied with the company's response to issues that arose post-work, feeling accused and that their concerns were dismissed.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting its efficiency and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have needed Mulgas's services several times in recent weeks and I cannot praise them enough. The team who organize appointments are friendly, flexible and clear in explaining how the service works.... See more

Company replied

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied


Company details

  1. Gas engineer
  2. Gas installation service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(248)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and timely service

Booked for a routine gas check and, as usual, reliable, timely service with subsequent recommendations for additional remedial work. All undertaken conveniently, to a good standard and within agreed budget. Recommended.

2 May 2022
Unprompted review
Rated 5 out of 5 stars

Mulgas go beyond the call of duty

Mulgas are polite, professional and extremely helpful. They diagnosed my hot water tank problem over the phone and sent an engineer out really quickly to fix it, having first ordered the correct part. I have used Mulgas on several occasions, on a couple of my properties and I would thoroughly recommend them. They are always my 'go to' company.

28 April 2022
Unprompted review
Rated 5 out of 5 stars

New radiator - great job

George recently installed a new radiator (where there wasn't one previously) calmly and tidily drilling holes and fixing pipes - checked it all worked and then fixed 3 other problematic radiator thermostats. Nice guy, very tidy and professional

21 March 2022
Unprompted review
Rated 5 out of 5 stars

Long Term Customer

Mulgas have been servicing our boiler and carrying out any repairs for many years. We are more than happy with the courteous, efficient service we receive and at a reasonable price too.

3 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job. Would use again most definately. On time, tidy.
Boiler service and so routine. Always use.

26 January 2022
Unprompted review
Rated 5 out of 5 stars

Underfloor heating problem sorted!

Our underfloor heating system started making a funny noise from inside the control box, followed shortly by the system not working. When I rang they asked if we still had hot water which I confirmed and that we also had heating upstairs as we were on radiators except for the ground floor. As usual Mulgas were very helpful and an engineer came out in 3 days and quickly sorted out the problem by changing the motor, which he happened to have in his van, result! Great service as always.

19 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

My boiler stopped working and I called Mulgas first thing on a Saturday morning. They had a cancellation and were able to come out within the hour, fix the problem and look at my radiator as well which needed a new valve. I couldn't fault the politeness of the engineer and the amazing service. This is the second time I have used Mulgas and have recommended them to family members who have also been delighted with the service they received.

19 January 2022
Unprompted review
Rated 5 out of 5 stars

new boiler and radiator installation

Just had a new boiler and radiator system installed. George the engineer was very competent, friendly and accommodating. Everything was completed on time without too much disruption and everything works well so far. Would highly recommend Mulgas. Great work and many thanks!

21 December 2021
Unprompted review
Rated 5 out of 5 stars

Great as ever

We have been using Mulgas for the past 15 years for our flat, and now at a second property. Always do a great job and are pleasant to work with.

17 December 2021
Unprompted review
Rated 1 out of 5 stars

Mulgas Ltd charge out without consent for 2nd visit to inadequate work provided on the 1st one

Mulgas Ltd visited our house to check on central heating on a call out charge. Next day before paying the invoice the fault appeared again.
We called them to return to finish inadequate work from the first visit - no mention of a 2nd call out charge was made. Suddenly, we received a 2nd invoice charge without our consent.
When we disputed they handled the situation poorly explaining there are two issues. We are left with unfixed heating and 2 invoices.
We are forced to reach out to 3rd party for dispute resolution. Very unpleasant experience without effective result.

14 December 2021
Unprompted review
Rated 5 out of 5 stars

Great company and service

Mulgas did the gas inspection to my flat, booking the date with the lady was quick and easy, she found a date and time that worked well with my tight work schedule.

The date of the inspection the engineer arrived on time and was very professional and polite, he even cleaned after finishing and kept me informed of every step of the process. I would recommend them.

2 December 2021
Unprompted review
Rated 5 out of 5 stars

First time using this company and was…

First time using this company and was my first ever boiler service so I was nervous about it as I had no idea what needed to be completed under the servicing, but I had a great experience the guy who serviced my boiler was lovely and when I asked questions he was more than happy to take the time to explain and show me the inner workings of my boiler. Definitely be using this company each year.

23 November 2021
Unprompted review
Rated 5 out of 5 stars

Consistency

I have used MULGAS for many years now and have always found their service excellent, efficient and prompt. They attend to any problem speedily, answering the telephone call with a REAL person, which is very reassuring to one who is in advanced years!
I happily and confidently recommend them to other
people.

4 November 2021
Unprompted review
Rated 5 out of 5 stars

Mulgas just do it!

Just wanted to say this is a very good efficient and friendly company. Wish there were more like this that I have to deal with.

21 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look