Mulgas Reviews 

248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and honest service, often highlighting the professionalism and efficiency of the staff. Many people appreciate the helpfulness and friendly demeanor of the engineers, who are described as knowledgeable, polite, and thorough. Reviewers also commend the company for their quick response times, especially in emergencies, and their ability to resolve issues effectively. However, some customers also noted an issue where there was a disagreement regarding a problem that arose after work was completed, despite the on-ground engineers being polite.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

We have needed Mulgas's services several times in recent weeks and I cannot praise them enough. The team who organize appointments are friendly, flexible and clear in explaining how the service works.... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied


Company details

  1. Gas engineer
  2. Gas installation service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

248 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(248)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New boiler and water cylinder

Had a new warm air boiler installed and new hot water cylinder, over the moon with the work carried out, friendly staff from start to finish, will be using Mulgas from now on, highly recommend the company.

6 October 2021
Unprompted review
Rated 5 out of 5 stars

New boiler replacement

New boiler replacement, excellent service and good value. Friendly and professional advice to ensure the right equipment selection - would not hesitate to recommend.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Great service and friendly staff

We have been using MulGas for a few years now. I thought I will leave a review this time. The Staff who turned up for service, I think his name is Stephen was very friendly and patiently answered all the questions. He took his time and thoroughly checked everything. I felt very reassured and will keep using the company in the future. Highly recommended.

16 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and prompt…

Excellent service and prompt communication from the Mulgas team. Requested a quote for another boiler to another property after succssefully purchased one earlier. Appointment and quotation was on time and competitive pricing plus installation on time with no problems whatsoever. Overall a good value for my money. Thank you and well done The Mulgas Team. Adel Adamo, Knaphill Surrey

15 September 2021
Unprompted review
Rated 5 out of 5 stars

Time for a new boiler and heating controls

After 20 years our boiler needed replacing along with the heating controls which were obsolete. Having a mix of underfloor heating, and radiators along with hot water it was a more complex than average challenge. After speaking to a number of companies, Dave and the team from Mulgas gave the right blend of confidence, competence, and price. They went the extra mile even before we committed to find and understand the best solution. Installation was smooth and hassle free. Overall a great job done and good have a very competitive 5 year servicing package in place for the future.

10 August 2021
Unprompted review
Rated 5 out of 5 stars

Annual boiler service

Had my annual boiler service and the engineer was superb in explaining all the checks and maintenance carried out as well as explaining some features I was not aware of on my system. Have used Mulgas for several years and see no reason to change. They always provide a great service.

21 July 2021
Unprompted review
Rated 5 out of 5 stars

Awesome service as ever

Heating stopped worked working (turned out to be faulty receiver from thermostat) and Mulgas had swapped out and fixed within the hour.
Awesome service as ever!

24 June 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your feedback, we are delighted to have got your heating up and running so quickly. As always our aim is to provide the very best service possible

Rated 5 out of 5 stars

Mulgas a very good company…

Mulgas we’re the only company that bothered to answer their phone, and have a dedicated desk. They were very polite explained the costs etc and when the engineer arrived, he was smart polite and definitely new his stuff. He Antonio diagnosed the issue very quickly and took time to explain it and the workings of a combo boiler as I showed an interest. If you are looking for a boiler repair or replacement this is the company to use without a doubt.

20 June 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your kind words. As a company our aim is to provide the best possible service from start to finish and very happy that we achieved this - we will pass on your comments to Antonio.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - prompt response, professional and helpful engineer who was clearly an expert. Very pleased and would thoroughly recommend

16 June 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you so much for you feedback, we will be sure to pass on the comments to the engineer

Rated 5 out of 5 stars

All very efficient

All very efficient. Am very pleased to have found a plumber firm to call on when necessary. Have already recommended them to a friend who currently is in need of a plumber.

15 June 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your comments, we are very happy to oblige not just for plumbing but also any gas heating problems - we look forward to working with you again in the future

Rated 5 out of 5 stars

The Mulgas engineer came promptly after…

The Mulgas engineer came promptly after my request, diagnosed the fault and replaced the broken valve to solve our problem. Great service and helpful engineer.

10 June 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your feedback, we are delighted to have got you back up and running

Rated 5 out of 5 stars

An excellent family run company.

I have been meaning to leave a review for ages and after our recent call for help thought I really should reward an exceptional company for an excellent service. We have been using Mulgas now for several years and have always found them to be first class. An efficient, reasonably priced family run business who are always quick to respond to an emergency. So a 5 star review from us. Thank you Mulgas.

30 May 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you so much for your comments, as a small company it is so important for us to have so good feedback and repeat business.

Rated 5 out of 5 stars

Bolier replacement

Just had boiler replaced by mulgas. Have been using mulgas for 14 years for servicing and any heating problems. Always a prompt and efficient service done in a professional, trustworthy manner.

26 May 2021
Unprompted review
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Reply from Mulgas

Thank you for your feedback and ongoing customer, we do value and appreciate your comments

Rated 5 out of 5 stars

Fixing problem with electrics on water…

Fixing problem with electrics on water heating/central heating ....Friendly capable and efficient - got the job sorted!

12 May 2021
Unprompted review
Mulgas logo

Reply from Mulgas


Thank you for your feedback, we are delighted to hear that you are happy with our service - we pride ourselves on being the best

Rated 5 out of 5 stars

LGSC and boiler service

LGSC and boiler service - fast, efficient and professional. Would use again.

30 March 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your comments, we are delighted to hear you are happy with our service

Rated 5 out of 5 stars

An excellent choice of engineers.

I booked Mulgas to replace an old central heating problem in a property I owned. Even though I was not present for the work I was able to achieve all that I wanted with their help. They were extremely helpful and provided excellent expertise on all aspects of the work. They were punctual and the work was of a very high standard. I would have no hesitation in recommending Mulgas.

2 March 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for you comments, we are delighted to hear your are pleased with the service you received

Rated 5 out of 5 stars

Annual Boiler Service

Arrived on time for the annual boiler service and, as always, was exceptionally efficient and tidy. Based on the work Mulgas has done for me over many years I have absolutely no hesitation in recommending them.
Mike

25 February 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for your comments and your continued support.

Rated 5 out of 5 stars

I’ve been using Mulgas for 12 years for…

I’ve been using Mulgas for 12 years for all heating and plumbing issues and they’ve been absolutely exceptional. Their engineers are thorough and highly skilled. I can’t recommend them highly enough.

25 February 2021
Unprompted review

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