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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, noting that interactions were pleasant and productive. Many people highlight the prompt response times and efficient resolution of issues, making their overall experience smooth and satisfactory. However, some customers were not happy with the user experience and the service itself, reporting issues with file transfers failing, confusing system operations, and a lack of debug capabilities. A few other people also felt that the support did not help in any way, and some customers had concerns about the information requested by support.

What people talk about most

Customer service

People generally report positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the ease of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for their... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, describing it as... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and accurate... See more

Based on these reviews

Rated 5 out of 5 stars

Thanks a lot Lanry Lucky 👍🏻 Perfect customer service Understood the challenge, quick in response and providing different potential solutions and within less than 2 days and some exchabge on attem... See more

Rated 5 out of 5 stars

MultCloud is an impressive tool for anyone looking to transfer files between different cloud providers. I must say, it's both a clever and much-needed solution. Thank you for creating such a great ide... See more

Rated 5 out of 5 stars

Everything worked smoothly transferring all our data from Dropbox to SharePoint. Couldn't be happier with the results. Also, with the few issues I did have, support was quick to assist in resolving th... See more

Rated 5 out of 5 stars

I was particularly impressed by the integrity of the service. While technically proficient, their straightforward and fair approach is what truly stands out. When I planned moving 500,000 files betwee... See more


Company details

  1. Cloud storage service
  2. Cloud Computing Service
  3. Drives and storage service
  4. Software company

Written by the company

MultCloud is a multiple cloud storage manager which helps users to migrate, move, sync, copy, backup and transfer cloud files across clouds, it supports Dropbox, Box, Google Drive, Mega, OneDrive and FTP, etc.


Contact info

3.8

Great

TrustScore 4 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Crooked

If you want to upgrade , they have different prices for same offer, very dishonest. In one place, lifetime is over $200 and in another place 129.00
I did pay 99 but then it refused to transfer claiming I need to upgrade!

So now I’m stuck, paid and it will not work

I was so happy initially but I’m very disappointed. If they don’t fix it in a day or 2, I’ll ask for a refund

Very disappointed

They say to contact customer service or customer service told me that the limit for transfer is 8 gigabyte, that’s not enough. I hope they can just refund me my money. I’m not even using it.

5 July 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi Sam,

We apologize for any inconvenience you may have experienced. Have you contacted our support team yet? Our dedicated team will promptly address your concerns and provide feedback to our IT development team. We are committed to resolving any issues you encounter and delivering the best possible service to ensure your satisfaction.

Please don't hesitate to reach out to us at support@multcloud.com, and we will do everything we can to assist you.

Best regards,

Rated 5 out of 5 stars

took a little to set up

took a little to set up, but not bad. biggest issue was google not allowing to delete after transfer. I created a transfer album in google and then moved items to transfer in there, then delete. worked great. Multicoud is super easy!

6 June 2024
Unprompted review
Rated 4 out of 5 stars

It works. Tested for different clouds

It works. We have tried a couple of different clouds. Microsoft365 Sharepoint, onedrive, onedrive for business, Google Workspace, Google drive. At first we had an issue with Sharepoint not connecting but that was due to another migration tool being active at the same time to the same tenant. Support is okay. A bit slow in response but eventually you will get there.

1 May 2024
Unprompted review
Rated 4 out of 5 stars

Service unfortunately wasn't right for my needs

I tried to transfer some fairly large files between 2 different platforms, one of them being Dropbox, which is notoriously slow when downloading. I hoped that transferring to Google Drive and then downloading from there would be faster, but unfortunately not.

I contacted Multcloud support and told them that the service didn't work out for me, and they very graciously refunded my money straight away.

6 April 2024
Unprompted review
Rated 1 out of 5 stars

Not suitable for large volumes of data

The service only works for small amounts of data. When I tried to move millions of files for a project, it took forever. I asked support if there was a way to speed things up, even if it meant paying more, and they just told me to break it into several smaller transfers instead, which wouldn't have really helped. They blamed it on bandwidth limitations and the capabilities of the clouds we were using. Personally, I don't think AWS has these kinds of bandwidth or speed issues. Basically, the tool isn't designed for large projects and won't be useful if you have a lot of data to move. And then, there's also the issue that the tool isn't reliable.

Clearly, if I'm leaving a bad review, it's not just because I had a bad experience, but also because the company isn't clear about what their service can do.

25 March 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi Mickael,

We apologize that our product did not meet your expectations and did not solve your problem as anticipated.

We would like to assure you that we take your concerns seriously, and customer satisfaction is our top priority. We've offered a 14-day unconditional money-back guarantee and if you wish to proceed with a refund, kindly provide us with your reference number, and we will expedite the refund process promptly.

We value your feedback and are committed to continuously improving our product and service. Your experience will be taken into account as we work towards resolving the issues and providing a better user experience in the future.

Best regards,

Rated 2 out of 5 stars

Scamed

The service doesn't work

12 March 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi Vico,

We apologize for any inconvenience you've experienced. To better assist you, please feel free to contact: support@multcloud.com, and they will handle it. We're committed to resolving this matter promptly.

Sincerely,

Rated 1 out of 5 stars

Don't waste your money if you are…

Don't waste your money if you are trying to do a large one time sync.
70Gb transfer between Dropbox and OneDrive.. after 30min calculation their speed is 80kb/s.. that'll take 240hrs.
Do it manually

2 March 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi Tom,

We apologize for any inconvenience you may have experienced. Have you contacted our support team yet? Our dedicated team will promptly address your concerns and provide feedback to our IT development team. We are committed to resolving any issues you encounter and delivering the best possible service to ensure your satisfaction.

Please don't hesitate to reach out to us at support@multcloud.com, and we will do everything we can to assist you.

Best regards,

Rated 1 out of 5 stars

Don't waste your money!

As the title says, don't waste our money!

First of all, they are advertising features that are limited, for instance “Real-time synchronization between two cloud drives” is limited to two (2) tasks, and they don’t tell you that until you have signed up and try to enable more than 2 tasks.

Secondly, the platform is not stable! I created 6 scheduled sync tasks, but 2 of them does not run as scheduled.

Thirdly, their support is almost non-existing. When I encountered the issues with the above mentioned tasks, they fixed the problem the first time, but just 9 days later the tasks stopped working and they have not been able to fix it (same issue with the same tasks), Since their ‘fix’ did not work , I asked to be refunded the money I paid for the ‘Lifetime – Unlimited’ subscription I had purchased, but I was told that they couldn’t as I was outside the 30-day refund policy, which I can’t find anywhere on their webpage, and which should not have any bearing, as I am not asking for a refund because I changed my mind, but because the service is not stable and they can’t fix it!
After pushing for a solution (or a refund) several times, they have stopped answering my emails.

Update February 20, 2024
It's getting better (sarcasm)...
They finally replied on February 18, 2024...5 days after I informed them that their 'fix' did not work.
They apologized the delay and blamed it on 'holidays and mountains of email responses'...which begs some questions...1) why do they advertise 24/7/365 Support on their website when they apparently shut down over the Chinese New Year...and 2) are the 'mountains of email responses' other angry customers?
Anyway, they came up with the brilliant (sarcasm again) fix, that I create two new tasks.
So I did that...and yes, now those two tasks have been working for a little over 24 hours, but at the same time, two other tasks stopped working...

So save yourself the headache and stay away from this product...it's not worth it!

13 February 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Dear Boe,

We sincerely apologize for any inconvenience caused.

To expedite the resolution of your concern, kindly share your Customer Service Ticket Number with us. Our support team will promptly verify and address your issue.

If you are unsure where to find the Customer Service Ticket Number, please refer to the email automatically sent to you when you first contacted customer support. In the email, you will find a ticket link. Click on the link to discover your assigned ticket number.

Sincerely,

Rated 5 out of 5 stars

game changer service

MultCloud is a game-changer for anyone who utilizes multiple cloud storage providers. Whether you're a professional managing files for work or an individual juggling personal data across different platforms, MultCloud streamlines the process with its intuitive interface and robust features.

One of the standout features of MultCloud is its seamless integration with popular cloud storage services such as Google Drive, Dropbox, OneDrive, Box, and many more. With just a few clicks, you can connect all your accounts to MultCloud, giving you centralized access to your files scattered across different platforms.

Transferring files between cloud services has never been easier. MultCloud's intuitive file transfer interface allows you to effortlessly move files from one cloud platform to another with lightning speed. Whether you're migrating large datasets or simply organizing your files, MultCloud ensures a smooth and efficient transfer process.

But MultCloud isn't just about file transfer – it's also a powerful file management tool. With features like file syncing, scheduled transfers, and cloud-to-cloud backup, MultCloud empowers you to take control of your data and optimize your cloud storage workflow.

Security is a top priority for MultCloud. Your data is encrypted during transfer, ensuring that your files remain secure and protected throughout the process. Plus, MultCloud adheres to strict privacy standards, giving you peace of mind knowing that your sensitive information is in safe hands.

What truly sets MultCloud apart is its convenience and versatility. Whether you're migrating files between personal and work accounts, consolidating data from multiple cloud platforms, or simply looking for a more efficient way to manage your files, MultCloud delivers unparalleled convenience and flexibility.

In conclusion, MultCloud is a must-have tool for anyone who relies on cloud storage services. With its seamless file transfer capabilities, intuitive interface, and robust features, MultCloud simplifies the process of managing files across multiple cloud platforms. Say goodbye to the hassle of manual file transfers and embrace the convenience of MultCloud today.

14 February 2024
Unprompted review
Rated 2 out of 5 stars

Seemed promising, but poor support

Seemed promising, but then as time went on and we started to do bigger migrations on an unlimited and paid account files and folders starting going everywhere! Sent support emails and no answer whatsoever. I don't think service has any commercial value or relevance in our opinion

2 February 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi Jack,

We apologize for any inconvenience you've experienced. We have checked and our support team has now responded to you. You can check your email box. Your feedback is important to us, and we want to assure you that we are actively addressing the issues mentioned.

Sincerely,

Rated 1 out of 5 stars

Terrible Company and Product

I reached out to their customer service on behalf of two different companies from two different emails. They did not respond or follow up. One company decided to go ahead and use the service. Multcloud was not able to perform the functions required and in my opinion their advertising was deceptive. Overall a terrible company that doesn't want your money and doesn't even bother to respond to customers.

24 January 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Dear M B,

We sincerely apologize for any inconvenience caused.

To expedite the resolution of your concern, kindly share your Customer Service Ticket Number with us. Our support team will promptly verify and address your issue.

If you are unsure where to find the Customer Service Ticket Number, please refer to the email automatically sent to you when you first contacted customer support. In the email, you will find a ticket link. Click on the link to discover your assigned ticket number.

Sincerely,

Rated 4 out of 5 stars

The platform so far is easy to use for…

The platform so far is easy to use for any simple being who just wish to make some movement of files from one cloud drive to another. No bad experience yet, though, I may attribute the slowness of transfer from the traffic bandwidth i suppose. But overall, things are doing good! Thumbs up to all of you MULTCLOUD TEAM!

16 January 2024
Unprompted review
Rated 2 out of 5 stars

I had such optimism for this service

I had such optimism for this service, but sadly it was a frustrating experience.
Having purchased a subscription with 100GB data transfer allowance, I thought I could easily transfer my data (under 100GB) from Box to OneDrive. However, for no clear reason my data allowance was exhausted after only transferring approx 30GB. The account was reset by their support (in a timely manner), but was then exhausted again shortly afterwards. This happened once more, before their support stopped replying to my emails.
Not sure what the issue was, but from the transfer logs it seemed like their platform processed far more data than the actual size of data being transferred. - which from a customers perspective is simply wrong.
The platform itself was easy to use and if it worked as expected and paid for, I would have been satisfied. Shame really!

11 December 2023
Unprompted review
Multcloud logo

Reply from Multcloud

Hi Ben,

We apologize for any inconvenience you've experienced. Under normal circumstances, MultCloud will only deduct the traffic consumed by the user. To better assist you, you can send the problem to customer service:support@multcloud.com. Once a customer service representative has confirmed your case, we will provide corresponding compensation.

Sincerely,

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