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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, noting that interactions were pleasant and productive. Many people highlight the prompt response times and efficient resolution of issues, making their overall experience smooth and satisfactory. However, some customers were not happy with the user experience and the service itself, reporting issues with file transfers failing, confusing system operations, and a lack of debug capabilities. A few other people also felt that the support did not help in any way, and some customers had concerns about the information requested by support.

What people talk about most

Customer service

People generally report positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the ease of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for their... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, describing it as... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and accurate... See more

Based on these reviews

Rated 5 out of 5 stars

Thanks a lot Lanry Lucky 👍🏻 Perfect customer service Understood the challenge, quick in response and providing different potential solutions and within less than 2 days and some exchabge on attem... See more

Rated 5 out of 5 stars

MultCloud is an impressive tool for anyone looking to transfer files between different cloud providers. I must say, it's both a clever and much-needed solution. Thank you for creating such a great ide... See more

Rated 5 out of 5 stars

Everything worked smoothly transferring all our data from Dropbox to SharePoint. Couldn't be happier with the results. Also, with the few issues I did have, support was quick to assist in resolving th... See more

Rated 5 out of 5 stars

I was particularly impressed by the integrity of the service. While technically proficient, their straightforward and fair approach is what truly stands out. When I planned moving 500,000 files betwee... See more


Company details

  1. Cloud storage service
  2. Cloud Computing Service
  3. Drives and storage service
  4. Software company

Written by the company

MultCloud is a multiple cloud storage manager which helps users to migrate, move, sync, copy, backup and transfer cloud files across clouds, it supports Dropbox, Box, Google Drive, Mega, OneDrive and FTP, etc.


Contact info

3.8

Great

TrustScore 4 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I made a huge mistake when I purchased…

I made a huge mistake when I purchased the lifetime plan. The service simply doesn't work. One out of every 10 transfers works and 9 fail. The service is slow even for premium users, which makes no sense to subscribe to the service.
Transfers between clouds only work for small files (and few), which is very easy to do manually.
Definitely don't make the mistake of subscribing.

31 January 2025
Unprompted review
Multcloud logo

Reply from Multcloud

Dear,

We apologize for any inconvenience you’ve experienced. For further assistance, please contact support@multcloud.com, and they will address the issue for you. We’re committed to resolving this matter as quickly as possible.

Kind regards,

Rated 1 out of 5 stars

What a terrible experience

What a terrible experience. I was hoping for a very easy solution. This is not it. I have 250GB of files that I want to transfer from OneDrive to iCloud. I selected my entire OneDrive and told it to transfer. It told me I couldn't have more than 200 selections. So I had to MANUALLY select 200 files and folders. Fine. Small price to pay I thought. So then I pressed the button and it started transferring. It took a couple of days and I saw the progress. But then the transfer job just stopped with a failure message. I saw some of my files had transferred, but not all of them. Which is not very helpful. There was no error or progress message. nothing. Just: Error. So I contacted customer service. They said that somewhere in my hundreds of thousands of files there's a file that has an invalid character. So just run the transfer again. The transfer cost me money, so I'm not going to run it again. They recommended that I individually select each folder and try to transfer it so I can narrow down where the invalid character is. I'm not doing that. That would take me all day and defeats the purpose of the service. I'll be asking for a full refund and contacting my credit card company if that doesn't work.

17 January 2025
Unprompted review
Multcloud logo

Reply from Multcloud

Dear Trevor,

We’re sorry to hear that our product didn’t meet your expectations or resolve your issue as anticipated.

In fact, MultCloud can transfer more than 200 files at a time. If you need to transfer more than 200 files on OneDrive, simply select the "Cloud Transfer" option on the left and choose your entire OneDrive as the source. This will ensure a smoother transfer process.

We truly appreciate your feedback and are committed to continuously improving our product and service. Your experience will help us enhance MultCloud to better meet user needs in the future.

Kind regards,

Rated 1 out of 5 stars

Unsecure approach... to be avoided !

Support is not able to debug their own software.
They ask you for your credentials to check what's wrong.
Crazy and unacceptable

Avoid such type of company

14 January 2025
Unprompted review
Multcloud logo

Reply from Multcloud

Dear Simone,

We’re truly sorry for the experience you’ve experienced. We understand how frustrating this must be. Please know that we’re committed to improving and ensuring better service moving forward. We appreciate your feedback and will work hard to do better.

Rated 1 out of 5 stars

Do not waste your money on this…

Do not waste your money on this service!

It simply does not work. I took a couple of weeks to supervise the data transfer between my clouds (about 78GB). And every transfer failed.

I have to find a different way to transfer the data.

5 January 2025
Unprompted review
Multcloud logo

Reply from Multcloud

Dear Ondra,

We’re really sorry to hear about your experience with our service. We completely understand your frustration, especially after putting in that much time and effort.

Would you be willing to share more details about the specific issues to support@multcloud.com you encountered during the transfers? This could help us identify what went wrong and assist in resolving the problem.

Rated 1 out of 5 stars

Cannot transfer or sync Google Photos…

Cannot transfer or sync Google Photos from 1 account to another. Others seem to have had the same problem for some time with no resolution. Just get error messages or failed transfer.

24 December 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Dear,

We apologize for any inconvenience you’ve experienced. For further assistance, please contact support@multcloud.com, and they will address the issue for you. We’re committed to resolving this matter as quickly as possible.

Kind regards,

Rated 1 out of 5 stars

I got hacked two days after adding my…

I got hacked two days after adding my account to this service

22 November 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi,

We’re sorry for any inconvenience you’ve faced. To assist you further, please reach out to support@multcloud.com, and they will take care of the issue. We’re dedicated to resolving this promptly.

Best regards,

Rated 1 out of 5 stars

Be afraid.

I tried first the trial and it seemed okay. Once I paid for a subscription, instead of improving it failed miserably. Cloud transfer was usually less than 1 MB/sec, cut off constantly and claimed "success" erroneously (thus, eating up data). Then, I noticed that they do not have an invoice system and couldn't contact "Help". In summary, I suggest to avoid this provider.

19 November 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi,

We apologize for any inconvenience you've experienced. To better assist you, please feel free to contact: support@multcloud.com, and they will handle it. We're committed to resolving this matter promptly.

Sincerely,

Rated 2 out of 5 stars

Very Variable Transfer Speeds

Subcribed to transfer high amounts (1,7TB) from Dropbox to Google drive and Google photos. The first 500 GB went really fast, about in 3 hours. As being positively surprised I left a comment here and gave 5 stars. However, after that all the rest of my files have been really slow. The whole yesterday I got only avout 15 GB transferred. Very slow speed and errors seem to occur every once in a while making me have to start the transferring again. So the good first impressions very quickly changed to bad. Therefore, I'm changing my review as well :(

25 October 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Dear Tero,

Thank you for reaching out and for initially sharing your experience.

The speed of file transfers can be influenced by various factors, including:1.Network conditions and internet stability. 2.API limitations or throttling by cloud providers (e.g., Dropbox, Google Drive). 3.High server traffic or temporary congestion

We sincerely apologize for any inconvenience this has caused. Our team is committed to helping you resolve the issue as quickly as possible. Please contact us at support@multcloud.com with more details about your transfer, and we’ll investigate the matter further.

Your feedback is invaluable to us, and we hope to restore your confidence in our service.

Best regards,

Rated 1 out of 5 stars

Didn't worke to transfer google photos

17 October 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi,

We apologize for any inconvenience you've experienced. To better assist you, please feel free to contact: support@multcloud.com, and they will handle it. We're committed to resolving this matter promptly.

Sincerely,

Rated 5 out of 5 stars

Multicloud save my resources...

I am going to start digital asset selling business. I need to proceed my own digital product storage location. normaly need to download from other location and upload to my location. it is too hard, waste my time and need more computer power and electricity. but multicloud save my resources and transferd directly product to my storage as cloud to cloud . if sucess my business i hope to buy a premium plan. thanks multicloud..

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Impossible to use

Impossible to use. Opaque user interface. I have spent a lifetime with computers, from laptops to supercomputers. I recognize a poor interface when I see one.

16 September 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi Ramses,

We’re sorry for any inconvenience caused. To assist you further, please reach out to: support@multcloud.com, and they will address the issue. We are dedicated to resolving this promptly.

Best regards,

Rated 1 out of 5 stars

Never gona use it again.

Pathetic platform. Wasted my time so many times due to multcloud.

30 August 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi Zohaib,

We apologize for any inconvenience you've experienced. To better assist you, please feel free to contact: support@multcloud.com, and they will handle it. We're committed to resolving this matter promptly.

Sincerely,

Rated 1 out of 5 stars

This software is not worth $1

This software is not worth $1

I bought a lifetime license with the intent of moving my cloud storage (Dropbox, iCloud, Google Drive) to my personal NAS. The description looked promising but in the end, the software didn't work for me at all. After multiple emails back and forth with tech service, I gave up.

The tech service support was abysmal, condescending and always seemed to think that my setup was the problem or I was ignorant. When I asked for a refund, they referenced back to a trial transfer that I did, and said since I appeared to use the software and now I was beyond the trial period, my refund request is denied. So I'm stuck with a lifetime license that doesn't do anything for me.

Initially, I set up two of my gmail accounts, but the third one could not be added for some reason. Never got that fixed.

Second, I could never get the software to access my NAS after trying multiple times using NAS, FTP, WEBDAV. Other software programs could access it easily, every time. This was the main problem since I couldn't transfer any cloud storage to the NAS. I ended up doing it locally via a much more time-consuming process (which they say is one of the key benefits of Multicloud.

Finally, after checking back, now it won't mount my iCloud storage. I deleted the connection and tried to add it back as new with the correct password and it won't let me connect.

Overall this is a terrible software and I feel like I was conned. (P.S. I almost never write reviews, but felt like warning people against this one warranted one).

1 August 2024
Unprompted review
Multcloud logo

Reply from Multcloud

Hi Jake,

We apologize for any inconvenience you may have experienced. Your NAS does not have public network access enabled, which is why you are unable to connect to MC. Additionally, we are so regret to inform you that your refund is overdue, and you've already used 1,459GB of traffic. Because of this, we're unable to process a refund at this time.

We would like to recommend trying to enable public network access on your NAS once again. Our support team is always here to assist you whenever you need help.

We will do everything we can to assist you.

Best regards,

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