MultiBank Group 

Account Holder Information
Full Name: Viktor Krasilnikov Bramsi
MetaTrader Account ID: 922885

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Dear Sir or Madam,

I am writing to formally object to and dispute the USD 50,047.50 profit deduction applied to my trading account (MetaTrader ID: 922885).

After reviewing both the MetaTrader platform records and the official email titled “Notice of Deduction and Account Closure”, it is clear that this decision is based on contradictory, inconsistent, and unsubstantiated grounds, which renders the action procedurally and substantively flawed.

Below, I outline these issues in detail.

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### 1. Reason stated in the MetaTrader platform
In my MetaTrader account history, the balance adjustment dated 29 January 2026 is recorded as:

> “ADJ – Unauthorized Trades #295846”
> – USD 50,047.50

This entry explicitly states that the deduction was made due to alleged unauthorized trades, implying that the trades were not executed by me or were carried out by a third party.

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### 2. Reason stated in the official email
In direct contrast, the official “Notice of Deduction and Account Closure” email states the reason for the same deduction as:

> “Bonus Abuse / abusive trading practices”

These two allegations are mutually exclusive and cannot legally or logically coexist:
- Either the trades were unauthorized, or
- The trades were executed by me and allegedly constituted bonus abuse.

Presenting both justifications simultaneously demonstrates a fundamental inconsistency and suggests that the reasoning was constructed after the decision had already been made.

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### 3. Bonus Abuse allegation is factually and technically unfounded
The allegation of “Bonus Abuse” is unsupported for the following reasons:

- The account never experienced a blow-up or bonus depletion
- No bonus balance was exploited, manipulated, or used in a prohibited manner
- No specific trade has been identified as constituting bonus abuse
- All profits resulted from legitimate market movements, particularly during a period of extreme volatility in XAUUSD (Gold)

If “Bonus Abuse” is genuinely being alleged, I formally request:
- Identification of the exact trades claimed to constitute bonus abuse
- The date and time of each such trade
- A clear explanation of how the bonus was abused in each instance

To date, no trade-level evidence has been provided.

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### 4. Violation of the right to defense
Due to the conflicting allegations:
- The exact conduct I am accused of remains unclear
- The contractual provisions allegedly breached are not clearly identified

This ambiguity effectively deprives me of my fundamental right to a proper defense.

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### 5. Contradiction between “unauthorized trades” and withdrawal approval
If the trades were truly unauthorized and the account was not under my control, the following questions remain unanswered:

- Why was my principal deposit returned to me?
- Why was no enhanced security verification (selfie, additional KYC checks, or account ownership confirmation) required during the withdrawal process?

This conduct demonstrates that the firm implicitly acknowledged my ownership and control of the account, while selectively removing only the profits.

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### 6. Inconsistency in profit figures
Your correspondence references total profits of approximately USD 54,988, yet the deducted amount is USD 50,047.50.
No explanation has been provided regarding:
- Why only part of the profit was deducted
- How this specific amount was calculated

This lack of transparency further undermines the credibility of the decision.

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### 7. Conclusion and formal request
In light of the above:
- The stated reasons for the deduction are contradictory
- The “Bonus Abuse” allegation lacks factual and technical support
- Platform records and official communications are inconsistent

Accordingly, I formally request:
- The immediate reversal of the USD 50,047.50 profit deduction, or
- A single, clear, and fully documented justification, including trade-level evidence and explicit contractual references

Failing a satisfactory and transparent resolution, I reserve the right to escalate this matter to relevant regulatory authorities and pursue all available legal remedies.

I trust this matter will be addressed professionally and without further delay.

Sincerely,
Viktor Krasilnikov Bramsi
MetaTrader Account ID: 922885

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