MultiBank Group 

So far so good

As a complete newby Ian was very patient guiding me through opening my accounts.

Would use the online suuport at anytime as they dont make you feel like a simpleton.... THANK YOU

Customer service/support staff are well responded about your queries.

that was quick to resolve my issue with the MT5 app.

Thank you Mike, to solve my confusion about my withdrawal from the source. I understand now, that you can only withdraw from the ‘original’ source where you have deposited your funds.
Phewww what a puzzle.
Greetings, Marion van de Voort

I sent an multiple email about my withdrawal but there was no response because it's been a week and my withdrawal still hasn't been deposited into my account.

Support assistance Oscar solved my issue immediately. Great service

Matt was very fast at helping me today cheers

Too many issue , I would say highly double check before you deposit and trade with them . I lost more then 20k which they didn’t allow me to transfer my fund into internal wallet . When I spoke to them before they mention keep money into different account so easy to transfer in second . But somehow they didn’t let me transfer until 48 hours .
Secondly withdraw takes more then 7 to 14 days . Which is insane . I never see any broker which they clear fund in 7 to 14 days after approval of withdrawal.
Do your research before you join .
Ask many request to check the issue but so far no response. They don’t care for customer. It’s better try somewhere else who can help you to grow as well. Still no one follow up

I received a very good help and response from the client support agent Matt

Nice app for trading stocks

I am extremely disappointed with MultiBank’s document verification process. Despite being a regulated broker, their compliance team repeatedly rejects my bank statement and electricity bill without providing any clear reason.

They insist that I upload either a bank statement or an electricity bill.

When I do exactly that — multiple times, with authentic documents — they respond with the same request again, as if nothing was submitted.

No explanation, no feedback, no guidance on what is supposedly “wrong” with the documents.

This endless loop is not only frustrating but also unprofessional. A serious broker should provide clear compliance instructions and respect clients who submit legitimate documents. Instead, MultiBank’s process feels like a bureaucratic dead end that wastes time and discourages traders.

For a broker that claims to be ECN/STP and Tier‑1 regulated, this behavior raises serious concerns about their onboarding transparency and client support quality.

I had a great experience with live support. Thank you Oscar 🙂

the support is quickly response and answer my inquiry right away.specialy to LEO who assisted me.so its a great experiece.I will give a 10 out of 10

“I had an amazing experience with Multibankfx! The customer service was top-notch and exceeded my expectations. I highly recommend them to everyone.”
Matt, thank you very much for your hard work. Appreciate it very much.👍👏

My experience with MultiBank Group as an Introducing Broker (IB) has been incredibly disappointing. Our company, TraderFactor, delivered significant value, bringing in over 60 traders and generating more than $1.2 million in client deposits through fully compliant and transparent marketing strategies.
In return for our successful partnership, MultiBank Group withheld $14,880 in earned rebates. When we requested payment, our account was abruptly terminated. Their legal team accused us of "abusive trading practices" but failed to provide any supporting evidence, despite our requests and proof of our legitimate marketing activities. All communication was then cut off.
This behavior is unprofessional and unjustified. Our role was to drive traffic, not to manage or trade accounts. For a broker that emphasizes its extensive regulation, this lack of integrity is alarming. If they treat a significant business partner this way, it raises serious questions about how they might treat individual traders.
Due to this experience, I am giving MultiBank Group a 1-star rating. I strongly advise other IBs and traders to be cautious. Our story serves as a reminder that regulation does not always guarantee trustworthy conduct. Please consider this before engaging with their services.

I had a deeply disappointing experience with MultiBank Group as an Introducing Broker (IB). Despite delivering over 60 traders and $1.2M in client deposits through legitimate marketing efforts, they withheld $14,880 in earned rebates.

Their legal team accused us of "abusive trading practices" without providing any evidence, terminated our account, and refused to engage in further communication.

As a marketing agency, TraderFactor doesn't trade accounts. We simply drive traffic to our partners websites. Their actions were unjustified and unprofessional.

This experience has left us questioning their integrity, despite their claims of being highly regulated.

If they can do this to a partner who brought in significant business, what might they do to traders?

For this reason, I am giving MultiBank Group a 1-star rating and strongly caution other IBs and traders against partnering with or using their services.

Think twice before partnering with MultiBank Group.

Regulation doesn’t always mean trustworthiness.

Oscar provides very fast service and excellent support. Highly recommended.

To whom it may concern,

I am writing this formal letter to lodge a serious complaint regarding the status of my trading account (ID: [Insert Account Number]).

As of [01/02/2026], I have discovered that my withdrawal functionality has been disabled and my ability to execute trades has been restricted without any prior notification or explanation. Currently, my account holds a total profit of $42,000 USD.

I have adhered to all terms and conditions set forth in our user agreement. The current withholding of my funds and the restriction of my account access are unacceptable and appear to be a breach of your regulatory obligations as a financial service provider.

I am formally requesting the following actions within 48 hours:

A detailed written explanation as to why my withdrawal section has been disabled.

The immediate restoration of my withdrawal privileges.

The immediate processing of my funds totaling $42,000 USD.

Please be advised that if this matter is not resolved promptly, I will have no choice but to escalate this complaint to the relevant financial regulatory bodies (such as ASIC, SCA, or BaFin, depending on your jurisdiction) and seek legal counsel to recover my funds.

I look forward to your immediate response.

Sincerely,

[Zain Aqil]

Account Holder Information
Full Name: Viktor Krasilnikov Bramsi
MetaTrader Account ID: 922885

---

Dear Sir or Madam,

I am writing to formally object to and dispute the USD 50,047.50 profit deduction applied to my trading account (MetaTrader ID: 922885).

After reviewing both the MetaTrader platform records and the official email titled “Notice of Deduction and Account Closure”, it is clear that this decision is based on contradictory, inconsistent, and unsubstantiated grounds, which renders the action procedurally and substantively flawed.

Below, I outline these issues in detail.

---

### 1. Reason stated in the MetaTrader platform
In my MetaTrader account history, the balance adjustment dated 29 January 2026 is recorded as:

> “ADJ – Unauthorized Trades #295846”
> – USD 50,047.50

This entry explicitly states that the deduction was made due to alleged unauthorized trades, implying that the trades were not executed by me or were carried out by a third party.

---

### 2. Reason stated in the official email
In direct contrast, the official “Notice of Deduction and Account Closure” email states the reason for the same deduction as:

> “Bonus Abuse / abusive trading practices”

These two allegations are mutually exclusive and cannot legally or logically coexist:
- Either the trades were unauthorized, or
- The trades were executed by me and allegedly constituted bonus abuse.

Presenting both justifications simultaneously demonstrates a fundamental inconsistency and suggests that the reasoning was constructed after the decision had already been made.

---

### 3. Bonus Abuse allegation is factually and technically unfounded
The allegation of “Bonus Abuse” is unsupported for the following reasons:

- The account never experienced a blow-up or bonus depletion
- No bonus balance was exploited, manipulated, or used in a prohibited manner
- No specific trade has been identified as constituting bonus abuse
- All profits resulted from legitimate market movements, particularly during a period of extreme volatility in XAUUSD (Gold)

If “Bonus Abuse” is genuinely being alleged, I formally request:
- Identification of the exact trades claimed to constitute bonus abuse
- The date and time of each such trade
- A clear explanation of how the bonus was abused in each instance

To date, no trade-level evidence has been provided.

---

### 4. Violation of the right to defense
Due to the conflicting allegations:
- The exact conduct I am accused of remains unclear
- The contractual provisions allegedly breached are not clearly identified

This ambiguity effectively deprives me of my fundamental right to a proper defense.

---

### 5. Contradiction between “unauthorized trades” and withdrawal approval
If the trades were truly unauthorized and the account was not under my control, the following questions remain unanswered:

- Why was my principal deposit returned to me?
- Why was no enhanced security verification (selfie, additional KYC checks, or account ownership confirmation) required during the withdrawal process?

This conduct demonstrates that the firm implicitly acknowledged my ownership and control of the account, while selectively removing only the profits.

---

### 6. Inconsistency in profit figures
Your correspondence references total profits of approximately USD 54,988, yet the deducted amount is USD 50,047.50.
No explanation has been provided regarding:
- Why only part of the profit was deducted
- How this specific amount was calculated

This lack of transparency further undermines the credibility of the decision.

---

### 7. Conclusion and formal request
In light of the above:
- The stated reasons for the deduction are contradictory
- The “Bonus Abuse” allegation lacks factual and technical support
- Platform records and official communications are inconsistent

Accordingly, I formally request:
- The immediate reversal of the USD 50,047.50 profit deduction, or
- A single, clear, and fully documented justification, including trade-level evidence and explicit contractual references

Failing a satisfactory and transparent resolution, I reserve the right to escalate this matter to relevant regulatory authorities and pursue all available legal remedies.

I trust this matter will be addressed professionally and without further delay.

Sincerely,
Viktor Krasilnikov Bramsi
MetaTrader Account ID: 922885