Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at T... See more
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It was so lovely. Customer service representative(Mohamed Alaa) was so helpful, solved the issue quickly. Was so professional and solution orianted, knowledgeable. It was so pleasant to finalise my sh... See more
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Absolutely amazing! Been looking for this toy for my daughter everywhere, to no avail. But found it on Mumzworld and was so happy! Very fast shipping to the UK and tracking updated all the way. Very i... See more
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Company details
Written by the company
Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE
Contact info
4.5
Excellent
905 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mumzworld.com
Thank you so much for the 5-star rating, Elma! We are delighted to hear that you experienced prompt support and excellent service. Providing a fast and reliable environment for our customers is very important to us, and we look forward to serving you again soon! ✨🙌
Basant is exceptional
Basant is exceptional! The best customer support there is!!
29 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for the 5-star rating, Di! We are thrilled to hear that you received such exceptional support. Providing the best possible service to our customers is our top priority, and we’re so glad we could assist you effectively. We look forward to serving you again! ✨🙌❤️
Reply from Mumzworld.com
Thank you so much for the 5-star rating, Malak! We are delighted to hear that you experienced such helpful and polite service. Providing a professional and supportive environment for our customers is very important to us, and we look forward to serving you again soon! ✨🙌
It was so lovely
It was so lovely. Customer service representative(Mohamed Alaa) was so helpful, solved the issue quickly. Was so professional and solution orianted, knowledgeable. It was so pleasant to finalise my shopping with his help. Good choice of service assistant Mumzwold.
24 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for sharing your lovely experience, E. B.! We are thrilled to hear that you received such helpful and professional support. Providing quick, solution-oriented service is our top priority, and we’re so glad we could help you finalize your shopping with ease. We look forward to serving you again! ✨🙌❤️
Reply from Mumzworld.com
Thank you so much for the kind feedback, Safaa! We are delighted to hear that Abdelhamid was helpful. Providing supportive and efficient service is what we strive for, and we will be sure to share your appreciation with him! ✨🙌
Excellent service and professionalism
Excellent service and professionalism. I will definitely order through the same employee again. ❤️ thank you
22 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Huda, for your wonderful words! We are so glad you experienced such high levels of professionalism. Our team is dedicated to making your shopping journey smooth, and knowing you’d love to work with the same team member again is the best compliment we could receive. ❤️✨
Reply from Mumzworld.com
شكراً لكِ يا فاطمة! يسعدنا جداً أن سرعة استجابة فريق خدمة العملاء نالت إعجابكِ. نحن نحرص دائماً على التواجد لدعمكم والرد على استفساراتكم في أسرع وقت ممكن. نتطلع لخدمتكِ دائماً! ✨🚀
Amazing customer service from Mumzworld…
Amazing customer service from Mumzworld — fast, helpful, and very professional. They truly care about their customers.
22 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you for the lovely review, Ruqaya! We are thrilled to hear that you found our customer service fast and professional. Caring for our community is our top priority, and we’re so happy it shows in your experience. We look forward to serving you again! ✨💖
Effective customer service
20 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you for the positive feedback, Abo Yousuf! We are glad to hear that you found our customer service effective. Our team works hard to provide the best support possible for our community, and your appreciation means a lot to us. We look forward to serving you again! ✨🙌
Why I order from MumzWorld :) I needed…
Why I order from MumzWorld :) I needed assistance with an item that I wanted to return, the “chat” service is very helpful, thanks to Abdelhamid all went well and smooth!
18 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Soha, for your wonderful review 💛
We’re always happy to meet your expectations, and we’re glad that Abdelhamid and the team were able to provide the support you needed. We promise to do our very best to meet your expectations and make your experience with us special every time. 🙏✨
Great service
Great service. The kind lady sorted my problem very fast. Polite, efficient, and would recommend parents to purchase from this great company!
18 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for the kind feedback, Qasim! We are delighted to hear that our team was able to assist you in a polite and efficient manner. Providing supportive and fast service is very important to us, especially for our community of parents. We truly appreciate your recommendation and look forward to serving you again! ✨🙌
Thanks Abdulhamid for your support.
11 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you for the 5-star rating,Taleb! At Mumzworld, our team is dedicated to providing a seamless and high-quality experience for every family. We are glad to see we met your expectations and look forward to serving you again soon. ✨🙌
Best website ever
It was the best experience and the people always help in WhatsApp they are really helpful and kind and sweet. I really like this website so far. It’s one of the best website that saves time for me as a pregnant woman keep up the good work and thank you so much.
7 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much, Rose! Reading your kind words truly warms our hearts. We are so happy to hear that our team on WhatsApp could support you with the kindness and care you deserve.
Knowing that we can help save you time and effort during your pregnancy journey is the greatest reward for us. We are here to support you every step of the way, please take care of yourself, and thank you for being such a wonderful part of the Mumzworld family! ✨💕
The customer service is the best
The customer service is the best. I have spoken to a lady named Reham and she was very helpful in easing my concerns
5 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Areej, for your wonderful review 💛
We’re truly delighted to know that Reham and the team were able to assist you. Your trust means a lot to us, and we want you to know that we’re always here to help whenever you need us. We promise to continue going above and beyond to make every experience with Mumzworld smooth, enjoyable, and special. 🙏✨
Solved my issue upon checking out
Solved my issue upon checking out , thank you for reliable service.
3 April 2026
Unprompted review
Reply from Mumzworld.com
Thank you for your feedback, Ali. We’re glad to hear that your checkout issue was resolved and that you found our service reliable.
We’d love to learn more about how we can make your overall experience even better next time. Please feel free to share any additional suggestions or details with us here: https://shorturl.at/abrwL. We value your support! ✨🙏
USA Shiping
I bought a toy from Mumzworld and got it shipped to America with no issues. If you are worried about international shipping, they are trusted.
9 March 2026
Unprompted review
Reply from Mumzworld.com
Thank you for sharing your experience! 😊 We are so happy to hear your toy arrived safely in the USA. We take great pride in our international shipping and love knowing we can reach Mumz and familes wherever they are. Your trust means everything to us! 🌸✨
Extremely disappointing experience – Payment overdue since August 2025 into a consignment agreement…
We entered into a consignment agreement with Mumzworld, where goods were supplied first and payment would only be due once the items were sold. Unfortunately, despite this very seller-friendly arrangement, we have been waiting for our payment since August 2025.
For months, we have been repeatedly told that “the finance team is looking into it” and that someone would get back to us. No one ever does.
Worse still, the responsible contact person keeps changing, and now communication has shifted to a ticket system with no direct contact person at all. It is impossible to reach anyone from the finance department, and our case is clearly not being handled.
After more than half a year of unfulfilled promises and no resolution, we had no choice but to hand the matter over to a debt collection agency. We will also be addressing this issue directly at the upcoming trade show in Dubai.
This has been an extremely frustrating and unprofessional experience. We strongly advise other brands to be cautious when entering any form of consignment (sell-first-pay-later) agreement with Mumzworld.
24 February 2026
Unprompted review
Reply from Mumzworld.com
We’re sorry to hear about your experience and the frustration this has caused. Please be assured that Mumzworld is a trustworthy partner committed to long-term, transparent relationships with all our suppliers and brands.
We take your feedback very seriously and would like to prioritize a resolution immediately. Please share your company details and ticket number with us here: https://shorturl.at/abrwL so we can ensure this is handled directly by our senior finance team. 🌸
The best website ever
The best website ever. Best customer service fast reply ever. I keep purchasing more and more for my baby and myself 😘😘😘
30 January 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Pokiza, for your wonderful review 💛
We’re always delighted to meet your expectations, and we promise to do our very best to exceed them and make your experience with us special every time. 🙏✨
Let my Autistic child down 3 times with…
Let my Autistic child down 3 times with a gift from Santa after booking a couple of times, customer service is horrendous. Do not give this company a dollars.
25 December 2025
Unprompted review
Reply from Mumzworld.com
Hi Louis, we’re truly sorry for how this experience felt for you and your family — especially around something meant to bring joy to your child 💛 We understand how important these moments are, and we regret the frustration you went through.
We’re glad to know that Santa was able to make it today and bring happiness to your child. That said, we understand that the overall experience still fell short of what you expected, and we take your feedback very seriously. One of our team members will reach out to you directly to see how we can make this right. Thank you for taking the time to share this with us.
I ordered a voucher which never…
I ordered a voucher which never arrived. The automated webchat kept crashing. Therefore have been unable to contact theMUMZWORLD website. It has a feel of a scam site.
15 November 2025
Unprompted review
Reply from Mumzworld.com
Hi Richard,
Thank you for sharing your feedback, and we’re truly sorry for the trouble you faced with the webchat, that’s not the smooth experience we want for you. 💛
Regarding your voucher, we’ve double-checked on our side and can confirm it was sent to your registered email shortly after your purchase. Our team also reached out to make sure everything was received, and we’re glad to hear that you now have the voucher.
If you ever need anything, we’re always here to support you. Thank you for choosing Mumzworld. 🌟
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