Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me u... See more
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Review summary
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Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at T... See more
Company replied
I’m grateful.. thank you so much momzworld team, appreciate your kindness.. my daughter is very happy with her lunchbox
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Always excellent customer service. Very eays to communicate with them via the online chat. Excellent range of products. Easy returns. Quick refunds. An excellent resource for any mum. Highly recommend... See more
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Company details
Written by the company
Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE
Contact info
4.4
Excellent
986 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ziad was the most helpful support agent…
Ziad was the most helpful support agent I’ve had.
1 June 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for the wonderful feedback, Dana! We are thrilled to hear that you received such exceptional support from our support team. We always look forward to serving you and your family with the highest standards every time. ✨🌸
Very helpful staff and amazing items
Very helpful staff and amazing items! Special Thanks to abdelhamid for his assistance
15 June 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Lolwah, for your wonderful review 💛
We are always delighted to meet your expectations, and we're pleased to hear that Abdelhamid and the team were able to provide the support you needed. We promise to continue doing our very best to exceed your expectations and make every experience with us a special one. 🙏✨
Customer service was awesome.I got my…
Customer service was awesome.I got my delivery on time and customer support is really appreciative.
14 June 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for your 5-star review, Abdul azees! 😊
We’re always here for you and your little ones, and we’re happy to be part of your journey.
perfect and better website ever
11 June 2026
Unprompted review
Reply from Mumzworld.com
Thank you for the wonderful feedback, Maryam. We are thrilled to hear that you consider us the best website. Providing an excellent shopping experience for Mumz and parents is our continuous goal, and we look forward to always serving you with the highest standards. ✨🌸
Reply from Mumzworld.com
Thank you for the great feedback. Maintaining a high standard of professional customer service is our priority, and we are glad to hear about your positive experience. We look forward to continuing to support you. ✨🌸
Customer service is very helpful
Customer service is very helpful. They responded right away. It’s not hard to approach them.
7 June 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for your 5-star review, Amira! 😊
We’re always here for you and your little ones, and we’re happy to be part of your journey.
Reham is super professional and helpful
7 June 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Sophie, for your wonderful review 💛
We're always delighted to know that we've met your expectations and that Reham and the team were able to provide the support you needed. We promise to continue doing our very best to exceed your expectations and make every experience with us a special one. 🙏✨
Great customer care
Great customer care, very responsive and accommodating
6 June 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for your 5-star review, Noémie! 😊
We’re always here for you and your little ones, and we’re happy to be part of your journey.
Mumzworld Delayed of shipment, never again.
I know mumzworld.since a long time, I was hesitant to order because of the issues I saw online. But I tried, the delivery was supposed to be on June 1 on their own tracking in app. I contacted the customer service to share the courier tracking. I saw in tracking that it was arrived in Muscat on May 31. Then it was attempted deliver but failed. I called how many times to the customer service and asked them how come it was failed but never received any messafe from courier. They verified my address for 5 times and confirmed which was the same in the app. Theybgave me ticket and telling me their team is doing their best to deliver as soon as possible. June 3 came nothing has done i tried to connect with customer service and asking which courier it is but he said that they cannot share the courier in Oman. I complain and saying this the first time its secret the courier. He even informed that because its my first time ordering they will make sure that i will get somethjbg for they apology and delay and make sure the team.is trying their best to contact the courier to deliver to me. Nothing was done only ticket of complain and promises. Email was sent but confirming only my complain but no investigation had done. I know the order in Muscat so i searched which courier they are sending in muscat and bingo get 2 tracking thatbit was mentioned the EMS Post. Which i searched the numer and called their customer service to track my order. I found that it was Asyad who handle and as per customer service they tried to attempt on May 31 but one of my number is missing. After, 5 confirmation and attempt to contact the customer service and making sure it will deliver. I am the one who found that my number was 1 missing in the system. So the Oman post customer make sure it will deliver and confirmed my number and informed it will dispatched on June 4. It did happened and finally deliver at 4pm. I emailed the the ticket complained I had and informed my frustration of miscommunication and how they handle their customer especially it was my firstime ordering. What I got is emailed of apology, thats it with all our scenario. But after this experienced I make sure will never order anything in their application. And I will remove their application.
4 June 2026
Unprompted review
Reply from Mumzworld.com
Hello Karrol, thank you for sharing your detailed feedback, and please accept our sincere apologies for the delay and the inconvenience caused during your first shopping experience with us.
We are conducting an internal review to improve our tracking transparency and ensure our team provides faster, more effective solutions across borders.
Our team will be reaching out to you directly to ensure your concerns are fully addressed and to properly mend this experience. We truly value your support and hope to have the opportunity to provide you with the seamless service you deserve in the future. ✨🌸
they delivered me wrong color of shoes…
they delivered me wrong color of shoes and they described it as non returnable. their chat hang up. it is not my fault . i will never purchase here anymore. u will suffer with their wrong delivery. it was very clear in order that it is pink. if you don’t have the stock tell it don’t push the one that u can not sell.
3 June 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Carmina, for taking the time to share your feedback. We're truly sorry to hear that you received the wrong color. We understand how disappointing it can be when an item doesn't match what you were expecting, and we sincerely apologize for the inconvenience.
Please be assured that one of our team members will be reaching out to you shortly to look into the matter and work on resolving it as quickly as possible. We appreciate your patience and the opportunity to make this right. 💛
I’m genuinely impressed with…
I’m genuinely impressed with Mumzworld’s customer service.
I accidentally placed the same order twice due to a payment issue. When I reached the payment page, something went wrong, so I tried again, and I ended up being charged twice for the same Ergobaby Omni Deluxe carrier.
I started to panic, but then I noticed that Mumzworld offers 24/7 WhatsApp support. Honestly, I expected to wait until the next day, especially since it was around 1:20 AM. To my surprise, I received a response almost immediately, and the team resolved the issue right away by canceling one of the duplicate orders.
This is what real customer service looks like. Many companies advertise “24/7 support,” but in reality, no one responds. Mumzworld actually delivers on its promise.
Great products, a huge selection, and truly outstanding customer support. Thank you Seif and Mumzworld for making a stressful situation so easy to resolve!
2 June 2026
Unprompted review
Reply from Mumzworld.com
Thank you for your wonderful feedback, Aisha. We are delighted to hear that your experiences with our customer service team have consistently been perfect, fast, and professional. Maintaining these high standards is always our top priority, and we look forward to continuing to serve you. ✨🌸
My experience with the customer service…
My experience with the customer service is always perfect, they always respond very fast and they’re very professional.
1 June 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for your continuous support, Aisha. We take immense pride in upholding high standards of efficiency and professionalism, and knowing that our team has consistently delivered a reliable experience for you is incredibly rewarding. We look forward to always being there to support you and your family. ✨🌸
The support team especially seif is…
The support team especially seif is supportive
31 May 2026
Unprompted review
Reply from Mumzworld.com
Thank you Haifa for the 5-stars review. We will always do our best to meet your expectations.💛
Reply from Mumzworld.com
Thank you, for your wonderful review 💛
We’re always delighted to meet your expectations, and we promise to do our very best to exceed them and make your experience with us special every time. 🙏✨
Reply from Mumzworld.com
Thank you for your feedback, Mai. We are glad to hear that you found our service helpful, and we look forward to continuing to meet your expectations in the future. 👌✨
Swift & fantastic support 🙏🏼
29 May 2026
Unprompted review
Reply from Mumzworld.com
Thank you very much for your wonderful feedback, Khuloud. We are delighted to hear that you experienced swift and fantastic support from our team. Ensuring prompt and efficient service is always our priority, and we look forward to serving you again soon. 🙏🏼✨
Great customer service
23 May 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Jam, for your wonderful review 💛
We’re always delighted to meet your expectations, and we promise to do our very best to exceed them and make your experience with us special every time. 🙏✨
Reply from Mumzworld.com
Thank you for the rating, Star Sky! We truly appreciate your support and look forward to serving you again soon. ✨🙌
Always excellent customer service
Always excellent customer service. Very eays to communicate with them via the online chat. Excellent range of products. Easy returns. Quick refunds. An excellent resource for any mum. Highly recommend.
19 May 2026
Unprompted review
Reply from Mumzworld.com
Thank you so much for the wonderful review, Hadeel! 🌟 We are thrilled to hear that our customer service, products, and easy returns are a great support for your motherhood journey. Thank you for being a part of the Mumzworld family! ✨💖
Ziad was very helpful from the customer…
Ziad was very helpful from the customer service department
18 May 2026
Unprompted review
Reply from Mumzworld.com
Thank you, Farah, for your amazing 5-star review! 😊💛
It truly means a lot to us to be part of your journey with your little ones. We’re also very pleased to know that Ziad was able to provide the support and assistance you needed. Your satisfaction is always our top priority, and we look forward to serving you again soon! ✨
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