Murphy Furniture Reviews 

483
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and professional delivery service, often highlighting the helpfulness and friendliness of the delivery teams who also provide assembly. People frequently commend the excellent quality of the products, finding items like furniture and mattresses to be sturdy, comfortable, and well-made. The staff, both in-store and online, are widely appreciated for their knowledge, helpfulness, and pleasant demeanor, contributing to a smooth overall service experience. However, some customers also noted issues with product quality, reporting receiving faulty or damaged items and expressing disappointment with overall quality. A few other people also felt that there were occasional problems with delivery communication or product packaging, leading to unexpected delays or items arriving poorly wrapped.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and transparent delivery,... See more

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Garden Furniture Shop
  4. Living room shop
  5. Office Furniture Shop
  6. Factory outlet shop

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(483)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had new Sofa in 3 weeks

We bought our sofa in the Murphy Furnitre in Tallaght. The sales assistant was full of information and very helpful. We had our sofa in 3 weeks. Delivery guys very professional.

24 September 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Susie, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Everything from purchase to…

Everything from purchase to installation went like clockwork. Communication re delivery was excellent and the delivery guys were the most mannerly we ever met!

13 October 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi John, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

We had ordered a bookcase

We had ordered a bookcase. It was to be delivered early September but there was a delay. We had a choice of a full refund or wait till early October. We waited, got word it was ready for delivery but we weren't but there was no problem. Following week it arrived with very good advance notice and 2 lovely delivery guys. Very pleased.

10 October 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Anne, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Happy with service

Purchased a bed and wardrobe. Good quality product, delivered on schedule, very easy to deal with and schedule delivery. Can't fault them based on my experience.

11 July 2025
Murphy Furniture logo

Reply from Murphy Furniture

Hi Colum, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Extremely happy

Happy to recommend this company from the quality of the products, the reasonable price and the excellent customer service. Would order again.

24 September 2025
Unprompted review
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Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

AVOID - No one know what's going on in this company

Ordered online for an item "in stock". Unfortunately their version of "in stock" is different to mine. 2 weeks later still can't get a straight answer on when they expect the item to be delivered to the store. If I was to believe what they tell me apparently they have one van going to Dublin once a week and if your order is on it you'll be lucky LOL. It's all nonsense to be honest, just giving me the run around now and keeping my money. Unless you can walk into one of their shops pick up the item you want, I would avoid at all costs. They're trying to be something they're not if you want to order furniture online do with with someone who knows what they're doing and not relying on a man with a van to deliver to their customers.

So a nice response below to my above review, more nonsense - you know who I am - I'd prefer if you answered my calls and respond to emails with some real information and solved the issue instead of pretending you're actually doing something

18 September 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Andrea, Thank you for your review. We're very sorry to hear about the inconvenience you've experienced with your recent online order. We understand that our delivery timeline and communication have fallen far short of your expectations, Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve, and we hope to have the chance to restore your confidence in our service.

Rated 5 out of 5 stars

Excellent line of good in store

Excellent line of goods in store. Floor staff very helpful. Delivery was as expected and regular communication with updates.

7 August 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Teresa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

5 Star

Had a look on their website one day as I was looking for a small corner sofa that wasn't going to break the bank! Found one added it to the cart while I mulled over the purchase for a day or two. They sent me an email with a discount code and I purchased the couch. It was delivered within a couple of days by two young men who were so friendly and helpful. They rang and gave me the heads up that they were on route so I didn't have to sit around all day waiting for them. Highly recommend the company. Great affordable furniture and great customer service. Thanks guys...

25 August 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Laura, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good quality. Friendly people

Great lads, keep me updated, helped me bring the mattress upstairs. Very friendly guys. The matress I bought is very good quality. Would buy again and definitely recommend.

17 August 2025
Murphy Furniture logo

Reply from Murphy Furniture

Hi Edward, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Poor customer service for online orders

Took my order online which showed in stock. Waited a full week to inform me it was not in stock and was in fact discontinued and issued refund process taking another few working days.

16 August 2025
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Reply from Murphy Furniture

Hi Brian, we have passed your review to the mangers.

Rated 5 out of 5 stars

Amazing experience

Amazing experience, staff were so helpful and the delivery men Alan & Joe were such nice men- they brightened up my day.

14 August 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Fiona, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

online order- good value compared to…

online order- good value compared to market- ongoing regular communication on order progress and in house delivery. Friendly helpful team

22 July 2025
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Reply from Murphy Furniture

Hi Michael, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Brilliant service sofa came so quick…

Brilliant service sofa came so quick and the lads came right up to our apartment and built the sofa! Can’t recommend Murphy’s enough!

21 July 2025
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Reply from Murphy Furniture

Hi Lisa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great service good communication and…

Great service good communication and customer service. Delighted with the quality 👍

19 July 2025
Murphy Furniture logo

Reply from Murphy Furniture

Hi Johanna, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great quality,friendly people and…

Great quality,friendly people and helped me to lift this up from door.

17 July 2025
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent advice given at purchase.

Excellent advice given at purchase.
Delivery arrangements first class

9 May 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Recommend 100%

The presale customer service was out of this world. I had a LOT of questions and all were answered patiently.

9 July 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Rachel, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great service from start to finish and…

Great service from start to finish and great fast delivery 🚚🚚🚚 defo use again

5 June 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi David, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

From the salesman to the delivery men…

From the salesman to the delivery men we have no complaints . Great and courteous service. As for our sofas, excellent quality.

5 May 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Sue, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Went to Murphys furniture Wexford town…

Went to Murphys furniture Wexford town to take a look and the man in a siut was absolutely amaizing so we decided to actually by a couch for €1500 I live in Gorey so made more sense to get the couch in Gorey instead. I came in early in the morning in to Murphys furniture Gorey was trying to talk the woman at the front table the man behind keep interrupting us with kinda aggressive tone and the staff didn't look to happy to talk to us I felt just leaving. So decided to go and spend €1500 in Bolands Gorey instead on a lovely couch Such a shame Gorey staff doesn't have knowledge of how to deal with Customer service.

16 July 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

I'm truly sorry to hear about your disappointing experience at our Gorey store. We pride ourselves on excellent customer service, and it's clear we let you down after your positive visit to our Wexford Town branch. We're addressing your feedback directly with the Gorey team to ensure this doesn't happen again. We regret losing your business and hope you'll consider giving us another chance in the future.

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