Murphy Furniture Reviews 

483
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and professional delivery service, often highlighting the helpfulness and friendliness of the delivery teams who also provide assembly. People frequently commend the excellent quality of the products, finding items like furniture and mattresses to be sturdy, comfortable, and well-made. The staff, both in-store and online, are widely appreciated for their knowledge, helpfulness, and pleasant demeanor, contributing to a smooth overall service experience. However, some customers also noted issues with product quality, reporting receiving faulty or damaged items and expressing disappointment with overall quality. A few other people also felt that there were occasional problems with delivery communication or product packaging, leading to unexpected delays or items arriving poorly wrapped.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and transparent delivery,... See more

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Garden Furniture Shop
  4. Living room shop
  5. Office Furniture Shop
  6. Factory outlet shop

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(483)

77 reviews in the last 12 months

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Rated 1 out of 5 stars

Bed frame very flimsy

Bed frame very flimsy, not the quality i was expecting.

19 December 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Inga, we have passed your review to the warehouse.

Rated 5 out of 5 stars

Quick service and friendly

Quick service and friendly

24 November 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Staff are super helpful and we weren't…

Staff are super helpful and we weren't waiting too long for delivery. Very good service and we're very happy with our furniture

1 December 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Kelly, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 3 out of 5 stars

It was very unclear when ordering how…

It was very unclear when ordering how long it would take before receiving the item. When it said in stock for pick up, I assumed it was available straight away. When I rung no one seems to know. And when I finally went to pick up there was confusion over where it was. The product itself was good quality, just lack of information when ordering

19 November 2024
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Reply from Murphy Furniture

Hi, we have passed your review to the general managers.

Rated 4 out of 5 stars

Good service and very responsive to queries

Online purchase. I was kept updated of shipping. I was a bit disappointed that it took 2.5 weeks for delivery when product was stated online to be in stock, but I got helpful responses when I chased up about shipping after 2 weeks. Good quality product for the price.

17 November 2024
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Reply from Murphy Furniture

Hi Joy, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent choice of quality furniture…

Excellent choice of quality furniture staff were very helpful and friendly answered any questions I had made shopping at this store very enjoyable

17 September 2024
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Reply from Murphy Furniture

Hi Lisa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Had a dressing table delivered today by…

Had a dressing table delivered today by Arron and Cezary, they arrived on time and both very efficient, friendly and helpful. 👍😁

3 December 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Eamonn, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great products at a good price and…

Great products at a good price and swift delivery. Will buy here again for sure

10 September 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Catriona, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great furniture.

Great furniture.. and timely delivery

13 June 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Julian, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very efficient company

Very efficient company. Very easy to deal with and delivered on time.

5 October 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Sylvia, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Staff very helpful when choosing a…

Staff very helpful when choosing a couch. It was delivered on time by Dean and Shane who were efficient, friendly and helpful.

19 November 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Marian, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

The customer service was really good

The customer service was really good. The helped me find the best matching sofa for my living room. It was delivered and set up at assembled at home in time. Shane and Kyle from delivery team were really cooperative.

18 November 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Muhammad Ali, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Savannah suite

Very very happy with Savannah suite of furniture, would highly recommend. Staff in Naas so helpful and friendly.

10 October 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Kathleen we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Reasonable priced and fast delivery.

Reasonable priced and fast delivery.
Bought otterman bed same as pictures.
However I bought otterman bed and was tricky put together it's 2 person job especially if never assembled before. Overall good experience.

1 November 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good quality wardrobe

Ordered a wardrobe and was delivered free of charge to my home within 2 weeks. Very happy with quality and delivery.

10 October 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Orla, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Delivery driver unfriendly and…

Delivery driver unfriendly and unhelpful. Box dumped in middle of kitchen and I was expected to sign for it without checking the content of box was correct.

17 September 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Aine thank you for shopping with Murphy Furniture. We are sorry you weren’t happy with your delivery experience. We are constantly trying to improve our service.
It is not standard practice for any delivery driver to wait until the contents of a box is checked before they leave the delivery address.
It is standard practice for our drivers to deliver to the doorstep only, not inside the home, so we will certainly take this up with our driver and ensure that this does not happen again.
We have addressed this matter with the delivery driver in question who has been an employee of the company for over 20 years, as this is the first complaint he has had.
We are happy to offer you a full refund and collect the product from your home. Please let us know if you would like us to arrange this.

Rated 5 out of 5 stars

Beautiful furniture

Beautiful furniture, excellent communication and cheerful friendly delivery! What's not to love!

16 September 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Lisa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great value and quality

Great value and quality. Delivered my item within 2 weeks. Delivery guys set up the chair, tested it and took away all the packaging. Great service. I highly recommend.

12 September 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Silvia, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great service

Delivered on time and the team were great helping unpack and taking away the packaging. Great service!

11 September 2024
Murphy Furniture logo

Reply from Murphy Furniture

HI Phillip, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Leon

Leon, is super helpful. Great in service with good support and guidance. We had great experience with him. Thank you Leon.

29 September 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Komal Joshi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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