Murphy Furniture Reviews 

483
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and professional delivery service, often highlighting the helpfulness and friendliness of the delivery teams who also provide assembly. People frequently commend the excellent quality of the products, finding items like furniture and mattresses to be sturdy, comfortable, and well-made. The staff, both in-store and online, are widely appreciated for their knowledge, helpfulness, and pleasant demeanor, contributing to a smooth overall service experience. However, some customers also noted issues with product quality, reporting receiving faulty or damaged items and expressing disappointment with overall quality. A few other people also felt that there were occasional problems with delivery communication or product packaging, leading to unexpected delays or items arriving poorly wrapped.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and transparent delivery,... See more

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Garden Furniture Shop
  4. Living room shop
  5. Office Furniture Shop
  6. Factory outlet shop

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(483)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value & kept up to date with the…

Great value & kept up to date with the progress of my order, great customer service. Would definitely order again

15 August 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Lorraine,we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

The store has great voariety and Wes…

The store has great variety and Wes showed us around some great furniture pieces and helped us in selecting right furniture according to our need! Great experience overall!

15 September 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

HI Lalit, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Bed is fab

Long enough for delivery that was told be u paid 3 waiting apart from that no issuee

17 August 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Tasha, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very efficient and very friendly…

Very efficient and very friendly drivers and customer service was great

16 August 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Yvonne, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

We buy furniture well very good…

We buy furniture well very good assembled furniture and wardrobe

11 August 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Elina, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Bed & bedframe

Recently purchased a bed from Murphy’s furniture- delivery guys were lovely and very helpful, lost a part when putting it together and customer care team went above and beyond to help me out

22 August 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Clare, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

I purchased a full bedroom set and…

I purchased a full bedroom set and never received my dressing table mirror. I only got a broken piece of it. they advertise free deliveries I had to pay for my own. The worst shopping experience I’ve ever had. still no mirror and dealing with nothing only lies I would not recommend shopping at this store.

25 August 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Triona, we have passed your review to the store manager.

Rated 5 out of 5 stars

Excellent quality furniture Excellent…

Excellent quality furniture Excellent prices,excellent service!

22 August 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Vanessa we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 3 out of 5 stars

Bad experience wouldn’t recommend

I wouldn’t deal with this Company again. Bad experience and very stressful. Order took ages to arrive. Drivers weren’t friendly and helpful. Product developed a fault a few months after purchase and no help from customer services to rectify it so left with a faulty product.

15 December 2023
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Reply from Murphy Furniture

Hi Sarah we have passed your review to the warehouse.

Rated 4 out of 5 stars

Professional helpful furniture buying experience

Practical helpful advice in the shop and excellent delivery experience.

13 August 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Deirdre, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great experience from store visit to delivery

My parents purchased sofa and matching chair in the tallaght branch. From walk into the store they were treated with upmost kindness and respect and and advice. Delivery service and setting up their new suite was flawless and the two guys who did this were absolute gentlemen. Thank you all so much.

23 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Michelle, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 4 out of 5 stars

Very friendly and helpful staff in the…

Very friendly and helpful staff in the store.
Comms re delivery excellent.
Small issue on delivery and when i spoke to the shop the .en were bavk within half hour and issue sorted.
Excellent service

24 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great service from the installers Shane…

Great service from the installers Shane and Barry, punctual and super friendly.

7 August 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

No delivery date after 3 weeks

It's 3 weeks since we ordered the furniture and we haven't heard anything from Murphy Furniture about a delivery date. When my wife phoned to get an update she was told that an email would come through soon but it hasn't happened. The delivery was promised between 1 and 3 weeks of the order but we are still waiting. Murphy Furniture should keep customers informed about what's going on! Have they lost the order?

Update on 8 August ...
Thanks to the fast response from the helpful lady in customer services the furniture was delivered today by an equally helpful delivery driver. The TV stand is very good quality and is a perfect fit for our room. This has restored our confidence in Murphy Furniture!

16 July 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Hugh, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 2 out of 5 stars

Armchair is terrible

Armchair is terrible, very hard, not comfortable at all. It had a very strong odour for about 10-12 days. I would not buy again

11 July 2024
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Reply from Murphy Furniture

Hi , we have passed your review to the warehouse.

Rated 5 out of 5 stars

Got bunk beds great service fast…

Got bunk beds great service fast delivery friendly people to work with

2 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Margaret, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent service

I wanted a sofa bed at short notice. Eugene in the wexford store patiently showed me around the store explained all and even offered to sell me the piece in the Showroom if I didn't receive the order in time for me. My order was delivered in 2 working days anyway. Delighted with the product, service and thoughtfullness

11 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Sandhya, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great furniture

Great furniture, great prices, sale staff very friendly.guys who delivered couldn't be happier and friendlier would highly recommend. was recommended by my sister. 👍👍💪

23 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Joseph, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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