So far I wouldn’t call it a great experience. The hair loss was unbearable. No clear explanation was given by Musely to the prospective buyers about the hair shedding. Also the app is so difficult to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 32 year old daughter asked me what I did to my face and I had been using Age Repair Cream less than a month. I thought it was because she is very observant and always notices little details about m... See more
Company replied
I had an issue with a pump. I went through the troubleshooting instructions they sent which did not resolve the problem so this product will be resent to me for free to replace the one not working. T... See more
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I recieved what I felt was good quality servce. Dr. got back to me very quickly, he understood what I had been using and percribed me something comprable. Infor mation is readily available and percis... See more
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Company details
Written by the company
Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care. Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging. Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency. Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience. Musely’s purpose is simple: help people Look Good, Live Better.
Contact info
United States
- musely.com
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great customer service
10 September 2026
Reply from Musely
We are so happy to hear you enjoyed your experience with our Support Team Susan! :)
No experience/just undelivered product
I have no experience except an order that has not been produced or shipped after over 2 weeks of waiting. The AI generated response that says 'just wait' is not a good solution. Customer service seems to be dodging the real issue of slow product production -
10 September 2026
Reply from Musely
Thank you for taking the time to share your feedback. We’re truly sorry for the delay with your order and completely understand how frustrating it is to wait over two weeks without receiving an update.
We also apologize if our AI-generated response made you feel like your concerns were being dismissed. That’s not the experience we want for our patients. Our Support Team can review your order and production status, provide more specific information about the delay, and help determine the best next steps.
Please reach out to Musely Support at musely.com/gethelp and reference #Trustpilot so our team can look into this further and work toward getting your order to you as soon as possible. Thank you for bringing this to our attention.
Ego Boost
I have been using Musely for a little over 2 years now and I can't promote it enough. I tell anyone that'll listen how amazing this stuff is. Within the 1st 2 months, I was already seeing a huge difference in the melasma on my face. 2+ years in, and it's barely there at all. Thank you Musely for giving me my confidence back.
8 September 2026
Reply from Musely
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve seen such amazing results and that Musely has helped restore your confidence. Thank you for being such a wonderful part of the Musely community! ✨
Reply from Musely
We are so happy to hear that your issue was resolved. :)
First experience
Great customer assistance with my first order. Anticipating orders arriving.
10 September 2026
Reply from Musely
Thank you for sharing your experience! We appreciate you choosing Musely and hope you love your treatments once they arrive!
I’m a 28-year-old male and have tried…
I’m a 28-year-old male and have tried quite a few Musely products, so I wanted to share my honest experience. (My experience - everyone else is different.) Overall, I’ve had a good experience, although not everything worked for me.
The Private Cream worked 100% for me, and I’ve been really impressed with it. The Cell Repair also works well. The Age Well pills are another favorite—they give me a noticeable boost of energy, and I really like them.
Unfortunately, the Acne Cream didn’t work for me, the Eye Serum didn’t make much of a difference, it irritated my skin , and the KP Cream actually made my KP worse. I recently started the Peptide Serum, so I’m still testing it and will update my review once I’ve used it longer.
One thing I really appreciate is that, for the products that didn’t work for me, Musely offered a refund and/or credits and honored their 60-day policy. So there’s really nothing to lose by giving the products a try, which I really like.
Overall, I think Musely has some great products, but results definitely vary from person to person.
13 September 2026
Reply from Musely
Thank you for taking the time to share such a thoughtful and honest review! We’re happy our Support Team was able to support you through our 60-day Guarantee when a product wasn’t the right fit. We hope you continue to enjoy the treatments that are working well for you. :)
Excellent service.Quick delivery
Excellent service.Quick delivery. As I'm barley starting my journey on Musely products I have nothing to report yet(1 week) But I can say this company is Excellent as far as service and delivery. It's only been 1 week on the products but I'm loving them so far. Can't wait for results. No irritating at all.
9 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our service and quick delivery. While you’re still at the beginning of your Musely journey, it’s great to hear that you’re already enjoying your treatments and that they’ve been comfortable for your skin so far. We’re excited for you to continue your routine and see how your journey progresses! Thank you for trusting Musely and for being such a valued part of our community! :)
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you had such an amazing experience with our team. Providing friendly, helpful, and reliable service is incredibly important to us, so your kind words truly mean a lot. Thank you for trusting Musely and for being such a valued part of our community! :)
Reply from Musely
Thank you so much for your wonderful review! We’re so happy to hear that your experience with Musely was simply perfect! Providing our patients with a smooth and positive experience means so much to us, and we truly appreciate you taking the time to share your feedback. Thank you for trusting Musely and for being such a valued part of our community! :)
Exceptional customer service after a rocky start
I initially ordered the aging treatment and the spot cream. The dermatologist assigned to me canceled my order for the spot cream and recommended I use only the aging treatment. When I asked in the help center if this would minimize dark spots, I received an auto-response telling me I'd need to use the spot cream. When I sent a question to the dermatologist expressing that I wasn't seeing any improvement with the aging treatment, she responded that I shouldn't have expected to see significant results in the first two months. I never indicated that I expected to see significant results. My question was that I hadn't seen any results. As I look through the site, it seems that I should be using the spot cream, aging cream and vitamin C serum. There just doesn't seem to be enough guidance. Or I need a better dermatologist.
Update: I'm very impressed with the customer service provided by Musely following my review. Enough so that I'm going to give them another try. The customer service representative acknowledged my concerns. She was understanding apologetic and offered several solutions. I was assigned a new dermatologist who explained everything to me and made a recommendation which I plan on pursuing. I'd give them 4.5 stars at this point and I'm looking forward to successful results and giving Musely a full five stars.
12 September 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you found our Customer Support Team to be both responsive and professional. Providing timely, helpful, and thoughtful support is incredibly important to us, so we truly appreciate you taking the time to share your experience. Thank you for trusting Musely and for being such a valued part of our community! :)
The products did not seem to work and…
The products did not seem to work and they make really difficult to manage your subscription via the App.
10 September 2026
Reply from Musely
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations!
If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Excellent customer service that…
Excellent customer service that answered all my questions!
11 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you received excellent service and that our Customer Support Team was able to answer all of your questions. Making sure our patients feel informed, supported, and confident is incredibly important to us. We truly appreciate your kind words and thank you for trusting Musely and being such a valued part of our community! :)
i have not been reviewed yet and i have…
i have not been reviewed yet and i have not received any poduct.
8 September 2026
Reply from Musely
Thank you for taking the time to share your feedback! We are deeply sorry for any delays with your order, and we completely understand how frustrating this can be.
Our Support Team can review your tracking details, check the shipment status, and help determine the next steps to ensure your order reaches you as soon as possible.
We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
The customer service was amazing.
11 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you had such an amazing experience with our Customer Support Team. Making sure our patients feel heard, supported, and well taken care of is incredibly important to us, so your kind words truly mean a lot. Thank you for trusting Musely and for being such a valued part of our community! :)
I'm glad a company like Musely exists…
I'm glad a company like Musely exists where a woman doesn't need to jump through crazy hoops to get basic HRT in order to sleep like a normal person. Their estrogen boost cream works wonders, and their retinol face cream actually gives results. I've dinged one star for the fact that their cream containers are way too small, and another for charging a physician fee if you cancel autor-renew and then a couples of months later go back to reorder. In all, it feels like the company tries to squeeze every dime out of you.
1 September 2026
Unprompted review
Reply from Musely
Thank you so much for taking the time to share your thoughtful feedback! We’re very happy to hear that you’ve had such a positive experience with your treatments and have been pleased with the results you’ve seen. We also truly appreciate your honest feedback regarding the treatment sizes and physician fees. We understand how these aspects of the experience can be frustrating, and feedback like yours is incredibly valuable as we continue looking for ways to improve the patient experience. Thank you for giving Musely the opportunity to be part of your care and for sharing both what you’ve loved and where you feel we can do better!
I am so crazy impressed this product
I am so crazy impressed this product. I haven’t tried their other products but I guarantee you they’re gonna work the product that I chose was the dark spots removal. Wow I don’t even know what to say. I would purchase it 100 times over.
2 December 2025
Reply from Musely
Thank you so much for your amazing review! We’re absolutely thrilled to hear how impressed you’ve been with your experience and the progress you’ve seen with your dark spots. It means so much to know that you’ve been happy enough with your results that you would choose Musely again and again! We truly appreciate your excitement, recommendation, and trust in us. Thank you for being such a valued part of the Musely community! :)
Reply from Musely
Thank you so much for your wonderful review! We’re so happy to hear that your experience with Musely was easy, fast, and clear. Making things simple and straightforward for our patients is incredibly important to us, so we truly appreciate you taking the time to share your feedback. Thank you for trusting Musely and for being such a valued part of our community! :)
Great customer service with quick…
Great customer service with quick responses and amazing products.
7 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with both our Customer Support Team and Musely products. Providing quick, helpful support while making sure our patients feel taken care of is incredibly important to us. We truly appreciate your kind words, your support, and your trust in Musely. Thank you for being such a valued part of our community! :)
Customer service was great!
Customer service was great!! My order arrived opened by someone in the postal service, and Musely immediately sent out a replacement. It's rare these days to find a company that stands behind their values, and I sincerely appreciate them for that!!
10 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re so happy to hear that our Customer Support Team was able to quickly step in and get a replacement sent after your original package arrived opened. We know how concerning and frustrating a situation like that can be, so it means a lot to hear that you felt supported and taken care of throughout the process. Your kind words about our team and values truly mean so much to us. Thank you for trusting Musely and for being such a valued part of our community! :)
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