So far I wouldn’t call it a great experience. The hair loss was unbearable. No clear explanation was given by Musely to the prospective buyers about the hair shedding. Also the app is so difficult to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 32 year old daughter asked me what I did to my face and I had been using Age Repair Cream less than a month. I thought it was because she is very observant and always notices little details about m... See more
Company replied
I had an issue with a pump. I went through the troubleshooting instructions they sent which did not resolve the problem so this product will be resent to me for free to replace the one not working. T... See more
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I recieved what I felt was good quality servce. Dr. got back to me very quickly, he understood what I had been using and percribed me something comprable. Infor mation is readily available and percis... See more
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Company details
Written by the company
Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care. Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging. Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency. Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience. Musely’s purpose is simple: help people Look Good, Live Better.
Contact info
United States
- musely.com
4.1
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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It was very smooth to request my refill…
It was very smooth to request my refill early! They handled everything within minutes. I highly recommend Musely!
29 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that requesting your early refill was such a smooth and quick process. It’s wonderful to know that our team was able to get everything taken care of for you within just a few minutes. Thank you for recommending Musely and for trusting us with your care! :)
Positive Experience
Having just started a week ago, I am pleased with the Musely experience!
26 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Musely is off to such a positive start. We hope you continue to enjoy your journey and look forward to seeing how your experience progresses over time. Thank you for trusting Musely and for sharing your feedback with us! :)
Addressing issues about amount in the bottle …
Addressing the issue of one bottle lasting 3 weeks and my not having another bottle at hand was addressed. Dispensing 1 pump twice a day gives me 3 weeks of treatment. Doesn’t last 4 weeks which can cause a delay in treatment.
29 September 2026
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
So wonderful and supportive- a pleasure…
So wonderful and supportive- a pleasure to do business wth!
28 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve felt supported throughout your experience with Musely. Knowing that our team has made your experience such a positive one means so much to us. Thank you for your kind words and for trusting Musely! :)
The communication was great
The communication was great. My order was returned to sender and they made it right by sending out new product. I don’t like that I had to get on a computer just to speak to someone. The app is not very user friendly when it comes to contacting customer service.
28 September 2026
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
the cstomer service rep was very…Excellent
the cstomer service rep was very curtious, professional and sympothetic to my situation. He was able to take care and resolve my request.
28 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re so glad to hear that our Support Team was courteous, professional, and understanding of your situation. It’s wonderful to know that your request was taken care of and resolved successfully. Thank you for trusting Musely and for taking the time to share your experience with us! :)
Your product did not work
Your product did not work. I invested money for several months. You guarantee your products. I want my money back.
28 September 2026
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Was able to resolve my problem easily!
28 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re so glad to hear that your concern was resolved quickly and easily and that you had a smooth experience with our Support Team. Thank you for trusting Musely and for taking the time to share your feedback with us! :)
Great products that work with excellent…
Great products that work with excellent customer service!
27 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been happy with both your Musely products and the support you’ve received from our team. Providing effective treatments alongside a helpful and positive customer experience means so much to us. Thank you for trusting Musely and for taking the time to share your experience! :)
Great customer service
I lost my aging repair cream from my trip. I requested a replacement and musely support immediately placed the order with a complimentary discount. I've always been impressed by the service they provide. They always resolve my concerns all the time.
25 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re so glad our Support Team was able to quickly assist you and get a replacement order on the way. It means so much to hear that you’ve consistently felt supported and that our team has been able to resolve your concerns whenever you’ve reached out. Thank you for trusting Musely and for being such a valued part of our community! :)
Pondering - different factors, different ratings.
Let’s see- lots of ways to see the experience. Do I have the same circumstances that generated my business? Yes. I knew it would take time. It’s been a year. I actually had a setback recently, contacted the company about the “different” texture of the product, was thinking this change created the lack of progress, seeming increase in the condition I was trying to remedy. The company “explained” why it was my problem (not theirs) - because they have a small batch process! “Small” is relative - pretty meaningless. I was told to turn the bottle inside down, shake, etc. I was referred to the doctor, who had nothing to add. So… do I keep going? Spending $$$ on an uncertain process? I have never had to turn a bottle upside down or shake (etc) other high dollar lotions in my world. And until this particular bottle, never had to comment on the product texture being watery. Pondering.
22 September 2026
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Spots gone
When I first started Museley, I noticed my red spots getting bright red, but what was happening I believe is The spots that were on my face were surfacing to the top of my face and coming out and off cool. Now my spots are gone. Love Museley! You will too! 😊
21 September 2026
Reply from Musely
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you’ve seen such noticeable improvements in the appearance of your spots and that you’re loving your results. It’s especially wonderful to know how happy you are with your progress. Thank you for trusting Musely with your skincare journey and for recommending us to others! :)
Great Customer Attention
So far, I have made an order and uploaded photos.I am waiting on my product. I am very happy with the attention I was given even over a weekend.
27 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that your experience has been positive so far and that you felt well supported throughout the ordering process, even over the weekend. We’re excited for you to receive your treatment and begin your journey with Musely. Thank you for trusting us and for taking the time to share your experience! :)
My experience was title "GREAT" because…
My experience was title "GREAT" because of the speed of processing from start to finish. I encountered little difficulty during setting the app and it was resolve as quickly as possible. This is so Amazing. Thank you!
22 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience from start to finish and that everything was processed quickly and smoothly. We’re especially glad our Support Team was able to help resolve the difficulty you experienced while setting up the app so quickly. Thank you for trusting Musely and for taking the time to share your experience with us! :)
Had to reach out to customer service…
Had to reach out to customer service because my order never arrived and they responded in timely manner and shipped out new bottle and it arrived fast.
24 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re so glad our Support Team was able to respond quickly and get a replacement sent out after your original order didn’t arrive. It’s wonderful to hear that your new bottle arrived promptly and that we were able to make the situation right for you. Thank you for your patience and for trusting Musely! :)
These Products Really Work
These products really work. I especially love the spot remover. I use it all the time when I have dark spots to appear. I love the under eye product and the wrinkles cream. If you want products to do what they say they will. Try Musely. I have been amazed. Thank you
26 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with your Musely treatments and have been especially happy with the improvements you’ve noticed in the appearance of dark spots, your under-eye area, and wrinkles. It means so much to hear that our products have impressed you and become a trusted part of your skincare routine. Thank you for recommending Musely and for being such a valued part of our community! :)
Very understanding and helpful of my…
Very understanding and helpful of my situation.
23 September 2026
Reply from Musely
Thank you so much for your kind words! We’re so glad to hear that you felt understood and supported throughout your experience with our team. Providing helpful and compassionate assistance is incredibly important to us. Thank you for choosing Musely and taking the time to share your feedback! :)
Very quick to respond to concerns
Very quick to respond to concerns. Easy to cancel or change anytime. Pleasant efficient dr advice.
25 September 2026
Reply from Musely
Thank you so much for your kind review! We’re thrilled to hear that you’ve had a positive experience with our quick and responsive Support Team, the flexibility of managing your treatments, and the guidance from your doctor. Making your experience as simple and supportive as possible is incredibly important to us. Thank you for choosing Musely and taking the time to share your feedback! :)
She listened to my concerns then…
She listened to my concerns then followed through on the solution she promised
22 September 2026
Reply from Musely
Thank you so much for sharing your experience! We’re so glad to hear that you felt heard and supported by our team and that we were able to follow through with the solution promised. Providing reliable and thoughtful support is incredibly important to us. Thank you for choosing Musely and taking the time to share your kind feedback! :)
The ordering process was…
The ordering process was straightforward and I received my products fairly quickly. I have only used the products for a few days and cannot yet comment on their efficacy.
20 September 2026
Reply from Musely
Thank you so much for sharing your experience! We’re glad to hear that the ordering process was simple and that your treatments arrived quickly. Since you’re just getting started, we hope you have a wonderful experience as you continue your routine and give your treatments time to work. Thank you for choosing Musely, and we look forward to hearing about your progress! :)
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