Your website is hard to navigate. That was a huge problem for me being a senior citizen with low tech understanding. I finally got into contact by texts with a human. That helped I just don’t like t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service is top notch - very helpful and responsive. I found that placing my order was very easy, and there’s a whole community of help and support through the app. I think I just have rea... See more
Company replied
I reached out to customer service regarding some of the products that I purchased. I was not happy with the side effects my skin was having. Even though I was not able to get a refund, which I totall... See more
Company replied
The customer service were great, they responded right away after sending the wrong items and credited for the amount to be used in my next billing cycle. I will say, however, the product itself is... See more
Company replied
Company details
Written by the company
Musely is a prescription skincare company with a focus on accessible and effective telemedicine, offering personalized treatments for dark spots, rosacea, anti-aging and hair loss.
Contact info
United States
- musely.com
4.1
Great
2K reviews
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I feel and see my skin looking fresher
I feel and see my skin looking fresher. My spots have faded some.
25 March 2026
Reply from Musely
We're so happy to hear you're loving your results! If you ever have any questions, you can contact Musely Support. 😊
Reply from Musely
Thank you for your review! At Musely, we love our patients and the way they always help each other. We're happy to hear you enjoy the community.🥰
Reply from Musely
Musely Support is always happy to help! Thank you for your review. 😊
60 day guarantee is a bit misleading
60 day guarantee is a bit misleading. Spot cream was super effective so it lead me to try other products I haven’t had much success with so far&even less success cashing in on the guarantee.
30 March 2026
Reply from Musely
Hi Julie! We are sorry to if there was any confusion regarding The 60-Day Result Guarantee and that you have not seen results with the other treatments you have tried. We would love to assist you with this, please reach out to us at musely.com/gethelp.
My experience with Musely has been…
My experience with Musely has been better than expected.
26 March 2026
Reply from Musely
We're so happy to hear that your experience has been better than expected! Thank you for sharing your positive feedback with us.
Reply from Musely
We're so glad you're seeing results! We are grateful to have you as part of the Musely Community. :)
The customer service were great but too less product
The customer service were great, they responded right away after sending the wrong items and credited for the amount to be used in my next billing cycle.
I will say, however, the product itself is very less in a bottle, if you want to use it generously in your face there is no way it would last for two months.
24 March 2026
Reply from Musely
Thank you for taking the time to share your feedback! We’re so glad to hear that our Support Team was able to respond quickly and make things right for you. We also appreciate your thoughts on the product size. Because our treatments at Musely are highly potent and formulated with prescription-strength ingredients, only a small amount is needed for them to be effective. We truly value your perspective and will be sure to share your feedback with our team. If you ever have questions about how to get the most out of your treatment, we’re always here to help!
I did not receive my last order for The…
I did not receive my last order for The Hair Pill. I talked to Customer Service and they immediately sent another bottle out to me to replace the one that was lost. That’s great Customer Service!
25 March 2026
Reply from Musely
Thank you so much for sharing your experience! We’re really sorry to hear your original order didn’t arrive, but we’re glad our Support Team was able to quickly make things right for you. :)
I'm very happy with my Musely order.
I'm very happy with my Musely order.
Having someone to answer my questions almost immediately is a nice touch.
25 March 2026
Reply from Musely
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your experience. At Musely, we know how important it is to have your questions answered quickly, if anything else comes up, we’re always here to help! 💛
Critics and many Reddit users raise…
Critics and many Reddit users raise several issues:
• Limited personalization: Some complain that the medical‑history review feels superficial, and the “custom” formulas are not as individualized as they claim.
• Subscription‑push and billing surprises: There are BBB and Reddit complaints about difficulty fully canceling subscriptions, continued charges, or unwanted shipments even after trying to cancel.
• High‑pressure marketing: Heavy reliance on paid ads and influencers, while organic unpaid reviews are scarcer, makes some people question how representative the glowing testimonials really are.
How to decide if it’s right for you
• If you have active melasma, PIH, or stubborn dark spots, Musely can be worth a short trial if you treat it like any prescription regimen: patch‑test, monitor irritation, and be ready to stop if you see excess redness or barrier damage.
• If you’re risk‑averse with billing or want in‑person dermatology, or your skin is sensitive, rosacea‑prone, or on complex meds, you may prefer a local derm or another tele‑derm platform with clearer opt‑out policies.
In short: Musely is a legitimate company with real physicians and some evidence of working products, but its business model and mixed reviews mean it’s not “as good as they claim” for everyone—and a few people consider it unethical or scam‑adjacent because of billing and customization issues
1 March 2026
Unprompted review
Reply from Musely
Thank you for taking the time to share such detailed feedback. At Musely, all treatments are prescribed by our designated doctors who review each patient’s medical history and concerns to determine the most appropriate formulation. Our approach is designed to be accessible and personalized.
We also take concerns around subscriptions and billing very seriously. Our goal is to provide clear, flexible options, and our Support Team is always available to assist with any questions or cancellation requests to ensure a smooth experience.
In terms of our products, we use prescription-strength ingredients that can be highly effective for conditions like melasma and hyperpigmentation, but if you have not yet seen results we recommend consulting with your designated doctor for personalized guidance.
If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
Thank you for your wonderful feedback! We’re so glad to hear your experience was easy, quick, and met with a positive response. :)
Wonderful
Great company, great product. Support is there if needed. Communication is over the top.
26 March 2026
Reply from Musely
Thank you so much for highlighting our positive communication, we work hard to be accessible for our patients. Feel free to let us know if you have any questions. :)
Genuine products that work
Products work to remove discoloration, dark spots, shrink pores, and tighten. While simultaneously
Also improving on discoloration, texture, brightness and overall color. Best part is that it happened rather quickly. I wasn’t a fan of the sunscreen it felt thick. The cleanser had a bug spray smell that I personally didn’t like. Overall skin is improved.
10 February 2026
Reply from Musely
We're so happy to hear that you enjoyed your Musely medications! We will pass on the note about The Day Cream's scent. If you ever have questions, we're happy to help! 😄
Reply from Musely
Thank you for your review! If you ever have questions, you can reach out to Musely Support. 😊
I had a delivery problem with my order…
I had a delivery problem with my order and one message to Musely support and my problem was immediately handled! Their support department went above and beyond to help me. Not to mention their products are awesome. I highly recommend!
26 March 2026
Reply from Musely
Thank you for your review! We're sorry to hear you originally experienced an issue with delivery, but we're always happy to help. 🥰
Wonderful service
Wonderful service. Items were missing from my package and I was able to have them replace without any problem.
23 March 2026
Reply from Musely
We're sorry to hear some items were originally missing! We're always happy to help ensure orders are received, and if this occurs again, please let us know! 😊
Grateful for the relationship with the…
Grateful for the relationship with the Musely Team. Responds to questions and concerns in a timely fashion.
24 March 2026
Reply from Musely
Thank you for your review! We're so happy to hear you've loved the Musely experience. If you ever have quesitons, Musely Support is happy to help! 😊
Highly recommend Musely
Highly recommend Musely. Informative doctors, excellent products, and helpful customer service agents!
20 March 2026
Reply from Musely
Thank you so much for your review. We are so happy to have you was part of our Musely Community. :)
Reply from Musely
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance.
Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns.
Thank you so much and we look forward to having the opportunity to assist you further!
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