Products are great. Doctors and nurses apply very quickly. They just overhauled the app and took away some opportunities to earn rewards which transfer into money towards future refills and purchases.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far I wouldn’t call it a great experience. The hair loss was unbearable. No clear explanation was given by Musely to the prospective buyers about the hair shedding. Also the app is so difficult to... See more
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This is a very difficult site to navigate. Too many windows and things going on, like games conversations and messages. Things are not clearly explained. I’m only interested in the Musely product I’m... See more
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It was quick and easy to order and products were received in a timely fashion. The hair pill had worked magic in just under two months; I’ve had more growth than I did with another brand in nearly six... See more
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Company details
Written by the company
Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care. Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging. Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency. Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience. Musely’s purpose is simple: help people Look Good, Live Better.
Contact info
United States
- musely.com
4.2
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Musley can make a different tv commercial. I only say this because Anna S., to me, sounds like a a poor dolphin screeching in pain.
29 October 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Excellent Product Fantastic Customer Service
Great customer service. Very proactive. Definitely a good product with a great company backing it. Highly recommend.
24 October 2026
Reply from Musely
Thank you so much for taking the time to share your wonderful feedback! We're absolutely thrilled to hear that you've had such a positive experience with both our products and customer support team! Providing proactive, attentive service and ensuring our patients feel valued and supported is incredibly important to us, so your kind words truly mean the world! We sincerely appreciate your enthusiastic recommendation and thank you for trusting Musely and allowing us to be part of your skincare journey! :)
Reply from Musely
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you're loving Musely and have had such a positive experience with our products! Knowing that our treatments are making a difference for our patients is what makes everything we do so rewarding. Your kind words and support truly mean the world to us, and we're so grateful to have you as part of the Musely family! Thank you for trusting us with your skincare journey! :)
Great customer service 💕
27 October 2026
Reply from Musely
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you've had such a positive experience with our customer support team! Providing friendly, helpful, and attentive service is incredibly important to us, so your kind words truly mean the world! We sincerely appreciate your support and thank you for being part of the Musely family! :)
Took my money and gave me nothing
I did not want to take a pill I only wanted to use topical treatment for hair loss. Since the doctor reviewed only an application for a pill I wrote back and said I didn't want the pill that I wanted a topical solution they said I would have to reapply and pay another $20 for another doctor review
9 October 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Prompt Response and Solution
I appreciate how prompt Musely's representatives were in responding to my issues. They quickly offered a solution to my problem.
26 October 2026
Reply from Musely
Thank you so much for taking the time to share your wonderful feedback! We're absolutely thrilled to hear that our customer support team was able to respond promptly to your concerns and provide a quick solution! Ensuring our patients feel heard, valued, and supported is incredibly important to us, so it's wonderful to know that you had such a positive experience. We truly appreciate your kind words and thank you for trusting Musely! :)
Thank you for resolving my issue of…
Thank you for resolving my issue of pump not working.
The process was very clear and easy.
I appreciate Ahri and every one helping.
26 October 2026
Reply from Musely
Thank you so much for taking the time to share your wonderful feedback! We're absolutely delighted to hear that your pump issue was resolved and that the process was clear and easy! Providing a smooth and supportive experience for our patients is incredibly important to us, so your kind words truly mean so much. We'll be sure to share your appreciation with Ahri and the rest of our team! Thank you for your patience, understanding, and for trusting Musely! :)
Good customer service in resolving this issue!
I’m pleased and grateful that the representative decided to replace my defective product.
26 October 2026
Reply from Musely
We are so happy to hear that your issue was resolved by our Support Team. Thank you for your review.
So Far Overall Experience with Musely
I am having positive results with The Spot Cream HQ-Free, The Neck Cream and The Body Cream. I’m seeing spots fade on my face, tighter pores, smoother, firmer and clearer skin. My neck is firming a little more. A slow fade with chest area spots. I use twice a week to prevent irritation from Rx Tretinoin. Minor lightning with The Body Cream, but maybe it’s too soon to tell, as I have only been using these products for about two weeks at the time I was asked to review them. I wanted to love The Eye Serum. Unfortunately, in less than a few days, fissures, thin, red skin, as well as stretch marks, developed on the outer corners of my eye area. I found that Rx Tretinoin is too potent for my eyes, even though I’ve used it for decades upon my face. The dermatologist told me to stop using it and instructed how to care for the affected areas. I was looking forward to The Aging Repair Cream results. Sadly, it caused darkened and new spots, due to the estriol in it. I stopped using it. I'm very hormonal sensitive. I’m thankful for the dermatologist and customer service support. I participate in the Community Posts, Trivia and Avatar Treatment questions for rewards towards treatment. I do recommend Musely. I would advise to start slowly with Rx skin treatment, and Rx strength Tretinoin, especially if you have sensitive skin, follow your assigned dermatologist’s advice, and give feedback to them, so they can help better steer you in the right direction to help you achieve the results you desire.
23 October 2026
Reply from Musely
Thank you for sharing such a thoughtful and detailed review! We’re happy to hear you’re seeing positive results with your treatments and that your doctor and The Support Team has been helpful. We’re sorry to hear about the irritation you experienced with The Eye Serum and The Aging Repair Cream. We appreciate you sharing your experience and encourage you to continue following your doctor's guidance. Thank you for being part of the Musely community and for recommending us!
I still have not received my refund
I still have not received my refund. The others products I have I have just started. It so far so good.
23 October 2026
Reply from Musely
Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! We understand that our pricing and refund policies can sometimes be misunderstood. Our refund terms, including the 60-Day Result Guarantee, are designed to prioritize transparency and are detailed during the ordering process and throughout treatment.
If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
We love to hear that you find Musely awesome! Thank you for your review. :)
I just want my money back
I just want my money back. They claim they have a guarantee! My face became dry! It actually burned! I got 2 sores and one even scabbed and bled! The body gel is a measly droplet of purple goo that feels icky! I don't like either! All they said was: Oh, just stop using it, talk to a nurse and they'll adjust your prescription! And then I had to go back into the app, remember my password, figure out where the nurse was, and send a message. I think I gave up! Oh, and? My face peeled and got blotchy because of the face cream, just in time for the exact event I was hoping to look better for!!!!!
24 October 2026
Reply from Musely
Thank you for sharing your concerns! We are very sorry to hear about your experience and understand how concerning side effects can be. We recommend consulting your designated doctor, as they can determine whether what you are experiencing is an expected side effect or an allergic reaction.
Once you’ve spoken with your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions.
Thank you so much and we look forward to having the opportunity to assist you further!
I did the whole process
I did the whole process. Pay, Dr(visit) which isn’t really a dr visit. You are never face to face with a dr. Just answering some questions, and they email/text you back. Then they “mix” up your requeat and give you directions. From there it is mailed to you. Between that visit to my normal dermatology appt. I had told my dermatologist about it and together we looked at it and she advised me not to use these products due to the severity of my eczema on my face being so flared up. I contacted Musely regarding a return for refund and i was emailed back some options. I chose to get complete refund and i told the agent I never even opened the box. It is still sealed and on my desk. I have not heard from them since. I do understand that it is a prescription and may not be able to be returned but some communication from Musely would be nice since I was given options for a refund. Hopefully I will hear from them today?
22 October 2026
Reply from Musely
We’re sorry to hear about your experience and understand your concerns, especially after consulting with your doctor. We also apologize you have not yet received a response. We’d like to help ensure you receive an update on your case. Please reach out to Musely Support with your order details so our team can review the conversation and provide further assistance. Thank you for bringing this to our attention.
Great experience!
Your customer service is very satisfying and fast always. Thank you 🙏 I appreciate it 🙏
25 October 2026
Reply from Musely
We are so happy to hear that you sound the Support Team helpful. Thank you for trusting us with your skincare! :)
Twice I have been asked “did you get filler?”
My 32 year old daughter asked me what I did to my face and I had been using Age Repair Cream less than a month. I thought it was because she is very observant and always notices little details about me. This weekend I met up with a friend I haven’t seen in a year and she said my skin looked terrific and “what was I doing - is it filler?” I laughed! No one has complimented my skin since my early twenties! I am glad I took pictures because I am going to document the changes.
22 October 2026
Reply from Musely
Thank you so much for sharing such an incredible experience with Musely! We're absolutely thrilled to hear that you've been receiving so many wonderful compliments on your skin, especially from your daughter and a friend you hadn't seen in a year! We can only imagine how exciting it must have been to hear such lovely feedback, particularly after so many years without receiving those kinds of compliments! It's amazing to know that you've already noticed such meaningful changes in less than a month, and we love that you're documenting your skincare journey with progress photos! Stories like yours truly make our day, and we're so grateful that you took the time to share this special experience with us. Thank you for trusting Musely and for being such a valued part of our community! :)
Pretty good quality products from what…
Pretty good quality products from what I can tell. Been using them for over a year with no issues. Dermatologist recommendations can be more personalized
24 October 2026
Unprompted review
Reply from Musely
Thank you so much for taking the time to share your experience with Musely! We're so happy to hear that you've been enjoying our products for over a year and have had such a positive experience with your treatments! We also truly appreciate your honest feedback regarding more personalized dermatologist recommendations, as we're always looking for ways to improve the experience we provide our customers. Your feedback is incredibly valuable to us, and we're grateful that you've shared your thoughts! Thank you for your continued trust and support and for being such a valued part of the Musely community! :)
Not as expected
Delivery was 2 weeks, did not give the product strength I had chosen so no results after 3 weeks. Gave the weaker strength so I'd have to keep ordering. There is no way to cover face and neck with 1 pea sized pump. It will not last 2 months. Pump action on bottles not working right spits out product. I can order the same products with no subscription. Strength and amount I want.
22 October 2026
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Scammed
I signed up to get a treatment that is advertised. Minoxidil tretinoin, and dustereroin. What i was sent had none of them. I feel scammed. there is no way to speak with a human at the company so you are left with endless futile attempts at resolution. Muscly said they wanted to fix the problem but now almost a month later still no resolution
4 October 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
I use the anti aging, repair and spot
I use the anti aging, the spot cream and the repair cream and I am just completely stunned with the results this far. The support team has been wonderful and the products come in a timely manner. I'm a happy customer for sure.
23 October 2026
Reply from Musely
Thank you so much for sharing your incredible experience with Musely! We're absolutely thrilled to hear that you've been so impressed with your results and that your treatments have exceeded your expectations! It's especially wonderful to know that our Support Team has been helpful and that your orders have arrived in a timely manner. Providing an exceptional experience from start to finish is incredibly important to us, so hearing that you're such a happy customer truly means the world! We sincerely appreciate your kind words, continued trust, and support. Thank you for being such a valued part of the Musely community! :)
The app is simple to use
The app is simple to use, and the spot create outperformed expectations
19 October 2026
Reply from Musely
Thank you so much for sharing your wonderful experience with Musely! We're absolutely thrilled to hear that you've found our app simple and easy to navigate, and that The Spot Cream has exceeded your expectations! Knowing that you're enjoying both your treatment results and the convenience of our platform truly means the world to us! We sincerely appreciate you taking the time to share your positive feedback, and we're so grateful to be a part of your skincare journey. Thank you for trusting Musely and for being such a valued part of our community! :)
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