Musical U Reviews 149

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

I reported a problem about an initial comment ai posted not appearing in the comments and a subsequent problem that a second comment I mad appearing under someone elses name. I received a reply tha... See more

Company replied

Rated 4 out of 5 stars

I bought the book, but the website is frustratingly unstable. I keep getting locked out and can't access my account. Logging in is impossible and there are numerous issues. There's no assistance avail... See more

Company replied

Rated 5 out of 5 stars

What I like about Musical U is the structure of their courses assumes no prior knowledge. Also any issues I had were answered quickly. The community of like minded musicians is fabulous resource to be... See more

Company replied

Rated 5 out of 5 stars

My questions were answered promptly. The lessons are clear. My first time through them (2022)I saw results but found the sequence a bit hard to follow and keep straight. I was too anxious to ‘get thr... See more

Company replied

Company details

  1. #4 of 4 best companies in Music school

About Musical U

Written by the company

Musical U is the home of musicality training online, providing courses, membership and personal coaching to help you reach your true musical potential.

Specialising in the inner skills of music, such as accelerated learning (a.k.a. "superlearning"), playing by ear, improvising, rhythm, singing, songwriting, collaborating and performing. Our products include Musical U membership, the Living Music program, Next Level coaching, and a range of standalone training courses.



👍 We're Here To Help

If you have ANY problems with a Musical U purchase, please don't hesitate to email us at support@musical-u.com and we'll be happy to help.

We respond to 95% of enquiries within 24 hours.

Occasionally emails will go astray and we want to make sure you're taken care of!

So if you haven't heard back within 24 hours please:


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Online Musical Lessons

I have tried many music online lessons and Musical U is the best I have encounter so far. They not only teach music but their philosophy behind the teaching is also very helpful. This is one of the few sites where they ask you to give your input and they actually read your answers. It feels good to know that someone is out there rooting for you. I have made leaps and bounds since I joined Musical U and I highly recommend them. There are many modules I can work with and they all tie in together. I am a better rounded musician since I joined Musical U and if you decide to join you will be as well.

25 October 2024
Unprompted review
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Reply from Musical U

That's wonderful to hear, Jocelyne! Thank you for sharing your experiences 😃🙌 We're excited to continue to support you in your musical journey!

Rated 1 out of 5 stars

Ordered items not received - no response from support

Ordered a course two days ago, also upgraded to the monthly membership plan. I have Paypal receipts for both transactions but no emails from Musical U about accessing either the course I purchased or the monthly membership. I emailed support first thing yesterday but received nothing beyond an automated message. I tried messaging the Facebook this morning - message still hasn't been read. I have no idea whether the course is any good or not as I can't access it.

13 October 2024
Unprompted review
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Reply from Musical U

Hi Helena,

We're so sorry for this disappointing first experience with us!

When order confirmation emails do occasionally go astray, we're normally able to get it taken care of within 24 hours. I'm sorry that we weren't able to resolve this for you as quickly as we would have liked, but I'm told that our customer service team have now sent you an email to get this straightened out for you.

Hopefully that will resolve it for you, and we hope that once you can dive into the material you'll be very happy with what you find! Again, our apologies that things didn't go smoothly here.

Rated 5 out of 5 stars

Bite-size chunks that you don't forget

Bite-size chunks that you don't forget

For me, learning isn't the hard part - the retention over time is. Musical-U gives you bite size lessons, then recaps the lessons while learning something new, so you don't even realise. You really are building skills for life

17 September 2024
Unprompted review
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Reply from Musical U

That's fantastic to hear, Andy!

Thank you for taking the time to share your experiences at Musical U :) We're so happy to have you with us!

Rated 5 out of 5 stars

Great team, great community.

Musical U offer a great series of well conceived and constructed courses to help you on your musical journey - but the stand out for me is the dedication of the support team plus the opportunity to belong to a great community.

7 September 2024
Unprompted review
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Reply from Musical U

Thank you for posting this review!

It's wonderful to hear that you're enjoying Musical U. We are so proud of and thankful for our incredible community of musicians! ❤️

Rated 1 out of 5 stars

Scam artists

Pre ordered a book. The promised email with bonses as advertised failed to arrive. Ignoring my emails and no one ever available to answer phone. Avoid.
After an immediate response to this review, the problem has been resolved.

18 August 2024
Unprompted review
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Reply from Musical U

Hi Bryan,

Sorry to hear your email with the book bonuses didn't arrive. This is sent 5-10 minutes after order completion, with subject line "[Musical U] Your Access Details". Could you please check your spam folder in case it ended up there?

Our customer service team respond to 95% of tickets within 24 hours, so if your order was more recent than that, rest assured they will be replying soon! Either way, we'll make sure you're taken care of.

———

Update: Our Customer Service team have informed me that they responded to your email request a few hours ago. If you haven't received that email either, could you please email support@musical-u.com with an alternative email address or a phone number we can reach you on, so that we're able to get you set up. Thanks!

Rated 5 out of 5 stars

Where was Musical U 60 years ago?

It has taken me way longer than it should have to finish my latest season on Musical U. That's because I tend to be very busy in a whole range of areas, but the learnings to be had in Musical U are second to none. How I wish these resources had been around when I first started learning music 60 years ago. But onwards and upwards - there is so much to delve into - and in an accessible format. I have dabbled with improv for the first time ever. There is a whole universe to explore in that space, but got to start somewhere.

15 August 2024
Unprompted review
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Reply from Musical U

Hi John, thanks so much for taking the time to share your experiences of Musical U!

The team here are delighted to hear you've been enjoying diving in, and we're looking forward to supporting you as you continue your musical journey! 🎉

Rated 5 out of 5 stars

I came across MU during the pandemic

I came across MU during the pandemic. I have an honours humanities degree with creative writing and music as my majors, and the pandemic offered a good opportunity to do something serious about developing my music studies further. Like many of us during that period, I had a lot of time on my hands and a very reduced social life! MU did not disappoint: not only did it give me a range of incredible lessons to help me develop further musically, but also tremendous support and encouragement from the wonderful MU team. I could not engage much with MU in the earlier part of this year, but I am now back and as enthusiastic as ever. Thank you, MU!

14 August 2024
Unprompted review
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Reply from Musical U

Thanks for sharing your review, Kathy!

We're so happy we could help support your musical growth during the pandemic, and that you're in good momentum again now :) Looking forward to seeing your ongoing success!

Rated 5 out of 5 stars

Musical U has gifted me with invaluable…

Musical U has gifted me with invaluable advice on how to improve my practice. My cello playing has improved considerably in a relatively short timeframe. I feel more confident to perform and look forward to seeing how my musicality grows over the next few years.

18 July 2024
Unprompted review
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Reply from Musical U

Thank you for sharing this, Matt! It's wonderful to hear you've made such progress so far 🎉

We're looking forward to seeing you continue to grow in your musicality at MU!

Rated 1 out of 5 stars

SCAM!!!

I’m afraid they are a SCAM!!!
I tried to get a refund on their website but the steps to do this in their FAQ are incorrect.
I’ve called several times and all I ever reach is an answerphone - no-one calls back.
I’ve emailed - no reply.
Don’t know what to do next?

17 July 2024
Unprompted review
Musical U logo

Reply from Musical U

Hi,

Sorry to hear of this. We typically reply to all support emails (to support@musical-u.com) and phone messages within 24 hours.

Could you please provide some information about your order? We've requested it via TrustPilot's interface, or you can email support@musical-u.com.

Right now we can't find any recent phone messages or support tickets which haven't been responded to.

Rated 4 out of 5 stars

Bit overwhelmed at first - entry experience could be improved but otherwise good

When I first opened up the site I was a bit overwhelmed by the amount of information and had no idea where to start, but once I got over those teething troubles, I've found the information to be very good. I really wish I had found this site earlier (ideally in lockdown when I'd have had more time). The music theory in particular has been explained in a way that made sense to me.

5 July 2024
Unprompted review
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Reply from Musical U

Thank you for posting your review, Elbee! We appreciate the feedback about getting started - that's something we're actively working on improving at the moment :)

So happy to hear the material has been valuable for you! Here's to your ongoing musical success! 🎉

Rated 1 out of 5 stars

Scam

Scam! You can't cancel your subscription! Only musical u can cancel your subscription on their end. They don't reply to emails!

27 June 2024
Unprompted review
Musical U logo

Reply from Musical U

Hi David,

We're so sorry you found it difficult and frustrating to cancel your membership.

As far as we can see in our records, you just signed up for a free trial yesterday and no charges have yet been made.

Our Customer Service team normally respond to all emails and phone calls within 24 hours, and I'm sorry that they hadn't quite reached your request yet.

We do, of course, want our customers to feel in full control of their membership subscription, and the last thing we want is for cancelling to feel hard or frustrating.

I'm told your request has now been processed and your subscription cancelled.

Again, our apologies that this wasn't a good experience with us. Best wishes in your musical journey.

Rated 5 out of 5 stars

From head to toe and all around, amazing!

I recently joined Musical-U because I wanted to expand my musical skills a bit. Honestly, I was blown away by the amount of information on their membership site, their professionalism, their kindness, their ongoing support and so much more. I felt welcomed from Day 1 and can't wait to log in every day and continue my learning. There is a community, too; some are a little shy, others are open and very friendly - just like in the real world. Don't hesitate to join, no matter what level your musicality is at, there is always something to learn and challenge yourself with. I wish all schools taught music the way these guys do! Musical-U truly is great value in all ways and I wouldn't hesitate to recommend them to anyone.

25 June 2024
Unprompted review
Musical U logo

Reply from Musical U

Thank you so much for posting your review, Jo!

We're absolutely delighted you've been blown away by your experiences at Musical U so far, and look forward to continuing to support you on your exciting musical journey! 🎉

Rated 5 out of 5 stars

A really performing platform offering…

A really performing platform offering all that is expected to develop one’s musicality, musical skills, learning techniques, in a very global, serious way but so fun and enjoyable, and with the questions, experience and support of a community sharing the same doubts and dreams. A great journey in the musical universe, helping develop confidence, performing skills, bringing joy in practicing. I have discovered my »musician nature ». thanks to Musical-U. I highly recommend.

20 June 2024
Unprompted review
Musical U logo

Reply from Musical U

We couldn't ask for a better result than "I have discovered my musician nature thanks to Musical U"! 🎉 😃

Thank you for sharing this Fabienne. We're so happy to have you in our community! Here's to your ongoing musical success!

Rated 5 out of 5 stars

A Wonderful Learning Platform

A wonderful learning platform that works for newbies like me, as well as lifetime musicians - at least those are the comments everyone is sharing. My experience is guided by helpful team members who encourage and support my musical journey.

17 June 2024
Unprompted review
Musical U logo

Reply from Musical U

That's wonderful to hear, Michelle! Thank you for posting your review. We're glad you feel so well supported in your musical journey at Musical U! 🎉

Rated 5 out of 5 stars

I am a Super Fan of the MU Platform for Musicality Learning and Improvement.

MU is an excellent platform for musicians, be they beginners, amateurs or professionals. I have been with MU for over three years now and never fail to learn new things in many aspects of music every day. I have always loved music and play several musical instruments. I can honestly say that all the courses have greatly helped me and I wouldn't be without MU.

7 July 2023
Unprompted review
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Reply from Musical U

Thank you so much for your review, Rita! We are so glad to have you in our community and feel honoured to have contributed to your musical growth in this way. Here's to your ongoing musical success! 🎉

Rated 1 out of 5 stars

Are they scammers?

On 16 May I paid £27 for a 30 day Superlearning course. I was told to expect a confirmatory email and invoice within 5-10 minutes. This did not come so I contacted the appropriate email address. Still nothing. Very suspicious of these people now.

16 May 2024
Unprompted review
Musical U logo

Reply from Musical U

Hi Mary, I'm so sorry for this poor experience you've had with us.

Our Customer Service team typically reply to all incoming requests within 24 hours, so if you didn't receive your order confirmation email nor a reply from them, we may have a problem with our emails reaching you. I'm checking with them now and we'll get you taken care of right away!

———

Updated: Our customer service team have advised me that they have not received any emails under your name as given here, but they were able to find your recent order. The order confirmation and access details did get sent out as expected, so please check your spam/junk/promotions folders if you didn't already. They have now reached out to you by email to make sure you get access, please let us know if that email does not come through!

Rated 5 out of 5 stars

Wondering if there is possible to get any answer from customer service about my joining and payment?

Hi, and Thank you for answering. I purchased last night and have contacted customer service today, so less than 24 h. looking foreward to hearing from you and start learning more music 👍 A.D.

Now all is ok! thanks for all help! 👍😊

25 March 2024
Unprompted review
Musical U logo

Reply from Musical U

Hi Anne,

I'm so sorry you had this poor experience! With PayPal purchases, we do occasionally have an issue where the transaction doesn't complete successfully and we need to manually add access to the membership website for you.

May I ask when and how you contacted customer service? With emails to support@musical-u.com we typically reply within 24 hours so it would be very surprising if you had been waiting longer than that for us to resolve this for you.

I have passed your name on to our Customer Service team and they'll make sure you're taken care of right away!

Rated 5 out of 5 stars

Highly effective musicality training!

Like the name implies, Musical U teaches you musicality, meaning all of those skills that truly make you a great musician.

You will learn all the essential skills and concepts like ear training, rhythm, pitch recognizition, solfa, pentatonic scale etc. But there's more to it than just enhancing your skills.

The teachers show you how to cultivate a growth-oriented mindset so you keep on learning and practicing. They encourage you to be creative and improvise. Their extensive ear training truly opens up your ears to hear music from multiple points of view.

I now approach my daily practice time with a fresh mental framework. I hear music differently than before. I can understand and analyze songs in so many levels. I know exactly which skills to keep developing and have grown the confidence needed to keep pursuing my goals in music.

I think the "secret" of Musical U is not in what they teach you but HOW they teach it. The team behind Musical U have clearly put a lot of effort into ensuring the material and exercises are constructed and presented in a way that is easy to grasp. The exercises really help you internalize the skill at hand, so you can immediately put it to good use in your music making.
If you run into any trouble or just don't know what to do next, there's multiple ways to contact the team and they will quickly help you get back on track.

12 March 2024
Unprompted review
Musical U logo

Reply from Musical U

Thank you for sharing your experiences here, Pau! We're so pleased you've been thriving at Musical U and feel well supported in your musical journey. Here's to your continued musicality success! 🎉

Rated 5 out of 5 stars

Musical U - An impactful experience

Musical U has been the most impactful aspect of music education I have experienced over a lifetime as a pianist and choral singer. Despite skilled piano teachers and choral directors, I felt my musical knowledge was scattered and hard to pin down - I was looking for foundational musical glue.
Musical U provides live and archived resources to fill any personal gaps I wish to fill. I have enjoyed the program and its community so much I have no intention of graduating...there is always something to learn.
Musical U promotes the concept of convergent learning. We engage with the material we learn. Consequently we have a meaningful opportunity for discovery and creativity. As classically trained, I was unaware of what creative potential I might have. My introductions to songwriting and melody writing have been joyful.
Musical U has a spot for musicians of every level from beginner to very accomplished. We are a global community. We share the goal of making our music better. We reach out to each other through our proprietary platform...we share our music. We encourage, collaborate and share each other's knowledge.
From my experience of over 3 years, multiple superlatives go to the Musical U Team members who lead this enterprise. It is they who created the content and the environment in which our community thrives and in which we have the opportunity to express our individual musicianship and - MU's favorite word - musicality.

8 March 2024
Unprompted review
Musical U logo

Reply from Musical U

Sherry, thank you so much for your review. The way you describe our community is perfect, it truly is the heart of Musical U. It's members like you who make MU what it is, so thank you for all your participation, and we're honoured and excited to continue supporting your ongoing flourishing in music!

Rated 5 out of 5 stars

It works!

I was looking for an ear training program and happened to find Musica-U. I joined it and found that it has much more than ear training. It offers all-round training in musicality. It has a lot of resources and an amazing number of contents. The training programs are very well structured. The staff are diligent, and they are creating an encouraging and supportive environment. I am impressed. I have been with Musical-U for about 3 months so far, and I noticed improvement with interval recognitions which I have been working on with Musical-U. The accuracy and speed of recognition increased. I am looking forward to doing more things beyond ear training with Musica-U!

3 March 2024
Unprompted review
Musical U logo

Reply from Musical U

We're so pleased you feel well-supported and are seeing such good improvements, Tomoko! Thanks for posting your review. We look forward to continuing to help you grow in your musicality! 🎉

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