MusicTeachers.co.uk Reviews 

256
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional staff and music teachers for being extremely patient, encouraging, and highly professional, creating a supportive environment that helps students make wonderful progress. People note that the online platform and booking process are completely seamless, user-friendly, and very easy to navigate when scheduling single lessons or purchasing blocks. However, some people mentioned occasional technical difficulties, such as minor platform access issues or needing reminders about remaining lesson credits. Reviewers emphasize that despite these small hiccups, the overall service remains extremely valuable and reliable for everyone involved.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that tutors are patient,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is easy to... See more

Service

Reviewers highlight positive aspects of service, praising the professional teachers, simple booking process,... See more

Booking process

People report high satisfaction with the booking process, highlighting clear communication and a simple... See more

Website

Consumers find website to be positive, highlighting that the platform is easy to navigate and simple to book... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon is an outstanding guitar teacher and extremely talented! He has been teaching our 10 year old son, and the progress Max has made is astounding. Simon is patient, encouraging and most important... See more

Rated 5 out of 5 stars

The teacher: The teacher I contacted was very responsive. I have only had a single lesson with her, but I was extremely impressed at how she seemed to peg my level and was able to provide exercises a... See more

Rated 5 out of 5 stars

Genevieve taught our teenager singing for around 2 years and we were very pleased with the progress they made. Genevieve was super reliable, really related to Rowan, and worked together with them to c... See more

Rated 5 out of 5 stars

We have a really good piano teacher (Joel). We have been having lessons for 18 months or so. My son says he’s a really good teacher and explains everything well. My son recently achieved his grade 1 i... See more


Company details

  1. Music Teacher
  2. also in
  3. Online marketplace
  4. Private Tutor

Written by the company

MusicTeachers.co.uk is an online music education platform. We connect students of any age, ability and instrument with professional music teachers, for lessons in-person or online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

256 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(256)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible

Incredible experience. Found an amazing teacher and have nothing but positivity for the experience.

7 June 2026
Rated 5 out of 5 stars

I recently took on a new student who…

I recently took on a new student who wanted online saxophone lessons. Unbeknownst to the student, their computer wasn’t configured correctly to reproduce all the nuances of the saxophone because of the noise suppression settings, which made the lesson challenging to teach.

I reached out to the team at MusicTeachers, and they took the time to reconfigure the student’s computer while keeping me informed throughout the process.

10/10 for both their IT expertise and communication. Excellent support in resolving the issue.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Delighted with your product

You have a very good system, helpful when I needed guidance on 'setting it up; all your alerts and reminders work well, as does your renewal protocol.
My tutor is outstanding.

4 June 2026
Rated 5 out of 5 stars

Stacy was very prompt in responding to…

Stacy was very prompt in responding to questions over text and the lesson itself was great- she was gentle, had lots of patience and encouraging to the kids. She quickly identified which areas needed more support and pointed them in the right direction

20 May 2026
Rated 5 out of 5 stars

Easy to find teachers and lesson…

Easy to find teachers and lesson quality is great via the online platform. All the information you need is in your account on the website but it can be difficult to see what lessons you have paid for, taken and when. If the account section of the website was more straight forward I would want to give 6 stars.

18 May 2026
Rated 1 out of 5 stars

Terrible

Terrible - this company has kept my money after a teacher said she would no longer be able to offer lessons. The teacher cancelled last minute while my child was on her way in an uber and we have wasted £47.50 on the lesson plus the uber means £60 wasted!

21 May 2026
MusicTeachers.co.uk logo

Reply from MusicTeachers.co.uk

Helen,

I completely understand why this situation was so frustrating, particularly with the lesson being cancelled while your child was already on the way.

As soon as this was brought to our attention, we processed a full refund for the unused lesson in line with our refund policy for cancelled bookings. We have also responded directly to your customer service request and included a discount code as a gesture of goodwill.

I appreciate that this was a disappointing experience, and I’m sorry for the inconvenience and wasted journey this caused.

Best wishes,

Alex

Rated 5 out of 5 stars

Very observant teacher

Felicity listened to my singing concerns and made suggestions. I sang to her and in spite of it being on line she observed my singing style closely and gave me advice. I have now booked a 5 lesson block.

20 May 2026
Rated 5 out of 5 stars

Very straightforward and clear to…

Very straightforward and clear to scroll through to find a tutor (although a 'favourite' button would have been helpful)
Payment options clearly explained and simple to make payment. Easy to liaise with tutors and book sessions v

19 May 2026
Rated 3 out of 5 stars

Be aware of additional charges when booking

Good selection of teachers, but I was not aware of the Platform charges. It was only when I got to the payment that I saw there was a dramatic difference in payment amount to what was advertised for the lesson. I think it was an additional 22% that had been added! I thought this fee was unnecessarily high and should have been clearer on the site.
Otherwise, the rest was fine.

11 May 2026

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