Must Have Ideas Reviews 

169,065
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 30,736 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting many items perform exactly as described and are robust. People appreciate the efficient service and quick delivery, often receiving their orders within a few days. Reviewers also highlight the ease of the ordering process and the helpful communication from the company, making their overall experience very positive. However, some customers also noted that certain products did not work as effectively as advertised, such as specific cleaning solutions or small appliances. Additionally, a few people mentioned experiencing delays with delivery times or issues with the courier service.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising items for being... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers consistently praising the good quality... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the prompt... See more

Service

Customers consistently note positive experiences with service, often highlighting quick delivery, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, quick delivery. I bought items I didn't know I needed. I bought 10 of the smart boxes for our garage to declutter our home. For example irems like my winter boots, bulky co... See more

Rated 5 out of 5 stars

Impressed with this fold away fan. It's quiet and very efficient. Love the fact that it can be folded into itself for carrying around. Our has been upstairs, downstairs and even to our caravan !!... See more

Rated 5 out of 5 stars

My order went missing contacted Must Ideas prompt reply and new order sent out all within a week. Can't review product as haven't opened yet but as a company and customer service can't fault. What a... See more

Rated 5 out of 5 stars

Fans delivered and are brilliant but why was they sent separately i received one one day and another the following day, i ordered both together. Why not put them in one parcel. That's not keeping the... See more


Company details

  1. #129 of 234 best companies in Homewares Shop

About Must Have Ideas

Written by the company

Cleaning

Homewares

Kitchen

Storage

Best Sellers

We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.

Visit our website

Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.

If we can help in any way, please get in touch.

Written by the company

100-day no-quibble money-back guarantee

We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

169k reviews

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Asks customers to review

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4.6

All reviews

(169,065)

29,945 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant better boxes!

I bought 6 better boxes for easy storage of bedding and for moving boxes room to room. Great space saver because you can stack them saving floor space. A much better solution than a shallow bedding box which doesn’t hold many items.

7 July 2026
Rated 5 out of 5 stars

I ordered a portable fan and due to…

I ordered a portable fan and due to heavy demand it was not expected until the 14th July. It arrived a week early and has totally lived up to my expectations. It does exactly what the short film said it would. It’s perfect - no searching for a plug socket, no wires to trip over and l can take it anywhere. Very pleased with this product.

8 July 2026
Rated 5 out of 5 stars

Exceptional!!❤️

I have shopped with Must Have Ideas for a while now. I have always found the staff friendly and professional. There service is impeccable , with 2 day delivery service. Items are exceptional, especially the fans. I would have been lost (and a lot hotter without them)many thanks to Amy and her team.

8 July 2026
Rated 1 out of 5 stars

Unfortunately the neck cooler did not…

Unfortunately the neck cooler did not work for me.
Very quickly cooled down and then was of no benefit.

8 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Winifred Ann, thanks for your review.
I'm really sorry to hear that you couldn't get the product to work - that's very disappointing.
Please contact one of our excellent customer services team and they will be more than happy to help with any problems.
And don't forget about our 'no quibble' 100 day money back guarantee, if you're still not completely satisfied.
Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Please accept my apologies again but I hope you'll give us the opportunity to put this right for you. Thanks.

Rated 5 out of 5 stars

Brilliant item.

Brilliant blade sharpener. So simple to use with the different sharpeners for various types of blades.
Easy to order and arrived earlier than stated.

2 July 2026
Rated 5 out of 5 stars

Fantastic product

Fantastic product, I now have 10 of these platters and lids. We use them for fruit, salad, cooked meats and cheese. Keep food fresh for longer. Lids go on both ways allowing you to use them for larger items such as pies, quiche and sausage rolls. Keeps fridge organised and less food gets wasted as everyone can see whats there. Great delivery time.

5 July 2026

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