Excellent customer service, quick delivery. I bought items I didn't know I needed. I bought 10 of the smart boxes for our garage to declutter our home. For example irems like my winter boots, bulky co... See more
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Review summary
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Reviews shaping this summary
Impressed with this fold away fan. It's quiet and very efficient. Love the fact that it can be folded into itself for carrying around. Our has been upstairs, downstairs and even to our caravan !!... See more
My order went missing contacted Must Ideas prompt reply and new order sent out all within a week. Can't review product as haven't opened yet but as a company and customer service can't fault. What a... See more
Fans delivered and are brilliant but why was they sent separately i received one one day and another the following day, i ordered both together. Why not put them in one parcel. That's not keeping the... See more
Company details
- #129 of 234 best companies in Homewares Shop
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
169k reviews
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Everything it says in the advert great
8 July 2026
Been using this company for quite some time
Great company,excellent products. Lovely
People, very helpful too. Always delivers on time.
Storage cases are much better than plastic boxes.
11 September 2025
Good quality products from a well established company
Easy website to navigate. Wide range of products. Good delivery time.
7 July 2026
The fan is fine for a personal fan
The fan is fine for a personal fan, say on a desk or table near where one is sitting, but it's not really big enough to have much effect in a bedroom or lounge.
As it folds down It's handy for storage when not in use.
8 July 2026
Great service, always reliable
When you order you can guarantee prompt delivery and regular updates
8 July 2026
Great company. Excellent products.
Easy to order and pleased to receive high quality product.
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am a full time gardener it is beyond…
I am a full time gardener it is beyond me that there are so many rave reviews about the protective nature of these gloves. They offer no protection at all would NOT recommend at all
6 July 2026
Unprompted review
Reply from Must Have Ideas
Hello Lesley, thanks for your feedback.
I'm sorry to hear that you aren't happy with your Guard Gloves, that's very disappointing.
Our UK based customer services team will be more than happy to help with this - you can contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 6am and midnight, seven days a week.
We look forward to hearing from you.
Good service and good fan
8 July 2026
Customer Service
Delivered on time. Good value for money. I had to phone up customer service as I wasn't sure have to extend the fan and a very helpful young man sorted out the problem quickly for me.
8 July 2026
Order hadn't arrived within 2 days
Order hadn't arrived within 2 days, refund was issued immediately after contacting customer services. Unfortunately my order never arrived at all so I did contact customer services again to let them know. No idea who the fault is with . I can't rate the items but customer service was excellent.
8 July 2026
Mould magic does exactly what it says on the tube!
Fast delivery - arrived 2 days of ordering and live in north of Scotland. Was sceptical if this mould magic would work as nothing else has to remove black spots of mould on shower sealant and grout. Wow it took it right off within an hour! Worth every penny!
18 July 2026
Unprompted review
Brilliant product and quick delivery
5 July 2026
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