Absolutely brilliant storage boxes! We ordered loads (10) while they were such an excellent price. We loved the limited blue colour much more than the usual grey, so I wanted to make sure we had eno... See more
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Review summary
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Extremely happy with the products and service received from Amy and her team! My first parcel arrived via Royal Mail but unfortunately the product ordered had somehow escaped the box and the parcel ar... See more
I bought the Magic Mildew remover advertised on Instagram but was sceptical of the result as my washing machine rim has been black for a couple of years. The delivery was very quick and I used as dir... See more
Ordered better boxes and they are great. They are so good, I bought 18 in total. Company is very good. Kept me updated with delivery day/time. The boxes are made in the UK too which is great, supporti... See more
Company details
- #130 of 235 best companies in Homewares Shop
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
169k reviews
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My purchase arrived on time and was…
My purchase arrived on time and was just as described
8 July 2026
Great company
Great company. MHI are a pleasure to deal with. Their customer service is fantastic, with really speedy (and helpful) responses - they make you feel that you are valued as a customer. A fairly rare feeling these days.
4 July 2026
Always efficient & swift service…
Always efficient & swift service with good quality products.
8 July 2026
The incredible customer service
The incredible customer service. Delivery was quick and the products are all great! I had a parcel go missing and this was resolved within minutes by a friendly customer care member. Thank you!!
8 July 2026
Prompt delivery of excellent effective…
Prompt delivery of excellent effective cleaning products. Nannas secret is amazing at cleaning all stains from our white kitchen sink.
7 July 2026
Ordered fold up fan rechargeable great…
Ordered fold up fan rechargeable great fan wasn't in stock. But once in stock received very quickly very pleased thank you
8 July 2026
I have tried the mould magic gel and it…
I have tried the mould magic gel and it worked really well- amazing
Just to alert the company that the cardboard box that the product was delivered in is not very secure- the box was open
and one of the tubes had fallen out into the postman’s van
Luckily we spotted it- had I not been there when the post man came that would be different
Maybe the box needs to be taped up before postage?
5 July 2026
Not disappointed
In the last few weeks I have purchased several items and have not been able to disappointed once.
Ordering was straightforward. Delivery was spot on.
Ezfan .. fantastic
Aquajet .. superb power
Silicone folding buckets.. two sizes and so easy to store.
7 July 2026
The product was excellent
The product was excellent , arrived quickly and as described. Thank you
7 July 2026
Quality purchases from a great company
I have purchased from Must Have Ideas on many occasions and have always found the goods I have purchased, the simplicity of ordering and efficient delivery are of excellent quality.
7 July 2026
Easy to order ( first timer here)
Easy to order ( first timer here). Arrived well packaged and product is excellent value. I have already put it to good use!
7 July 2026
I love Must Have Ideas
I love Must Have Ideas. Products are always useful and good quality, well priced and despatched on time. The fans are particularly brilliant for our hot summer.
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The new shower head is great for…
The new shower head is great for pressure but my electric shower won't regulate the heat with your shower head
7 July 2026
Reply from Must Have Ideas
Hello Kas, thanks for your feedback.
I'm sorry to hear that you aren't happy with your Happy Shower Head that's very disappointing.
Don't forget about our 'no quibble' 100 day money back guarantee, which we stand by fully.
Our UK based customer services team will be more than happy to help with this - you can contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 6am and midnight, seven days a week.
We look forward to hearing from you.
Excellent service
The product was out of stock but I was informed when it would be in stock. I was then informed when it was out for delivery so excellent service.
Thank you
8 July 2026
Very easy to order from a very…
Very easy to order from a very informative website, goods delivered very quickly, excellent products
5 July 2026
I bought a shoe organiser and it…
I bought a shoe organiser and it doesn’t work, the shoes fall through the dividers and there’s no solid base so impossible to pick up without the shoes falling through.
5 July 2026
Reply from Must Have Ideas
Hello Kim, thanks for your review.
I'm really sorry to hear that you couldn't get the product to work - that's very disappointing.
Please contact one of our excellent customer services team and they will be more than happy to help with any problems.
And don't forget about our 'no quibble' 100 day money back guarantee, if you're still not completely satisfied.
Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Please accept my apologies again but I hope you'll give us the opportunity to put this right for you. Thanks.
It really works!
Second purchase of the foaming toilet cleaner, proving that I love this product. It genuinely makes a great job of keeping the toilet sparkling clean.
7 July 2026
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