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Muziker Reviews 3,872

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 535 reviews, reviewers had a great experience with this company. Many customers are pleased with the fast and reliable delivery service, often noting that their orders arrive quickly and in good condition. People frequently find the prices competitive and reasonable, with some items being cheaper than at other stores, offering good value for money. The product selection is also appreciated, with a wide variety of goods available. However, some reviewers were not happy with the product quality, mentioning issues like broken items upon arrival or products not matching descriptions. There were also occasional complaints about slow shipping and inadequate packaging, with some packages arriving damaged or poorly secured.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with many expressing satisfaction with... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and efficient shipping,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products as... See more

Price

Clients share positive opinions on price, with many reviewers finding products at good or reasonable prices,... See more

Order

Customers had ambiguous experiences with order, with many reporting positive interactions such as easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good selection. Shipping took a while, but ok unless you're in a hurry. Shipping was a bit pricy. Find others who want to order stuff as well, so you can consolidate. Prices for the actual prod... See more

Company replied

Rated 4 out of 5 stars

The delivery is very fast but some prices are ridiculously high, like on other websites a vinyl record is max 40€, but on muziker its 70€ and sometimes it keeps rising. Otherwise its a good website.

Company replied

Rated 4 out of 5 stars

The product was what I expected. The product was packaged in weak material and the package was almost completely open. Good thing the ordered item remained inside though.

Company replied

Rated 4 out of 5 stars

The price was great and product was quality as described. Shipping was not great - Muziker sent it out several days later than promised, causing me to receive the order a week later than planned.

Company replied


Company details

  1. Musical instrument shop
  2. DJ Supply Shop
  3. Electronics store
  4. Recording Studio
  5. Sheet Music Shop
  6. Home audio shop

Written by the company

A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.

Experience music in all its facets

Written by the company

Guitars, drums, keyboards, studio and audio equipment, LPs & merch
Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.

Shop with confidence at Muziker

Easy returns, own service center and professional support

Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support.

Contact info

Promotion box for Muziker

Muziker is a major e-commerce player

We deliver instruments and music accessories to 35 European countries

4.2

Great

TrustScore 4 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 4 out of 5 stars

Good service

Good service. Order was delivered on time. Everything works as expected.

24 April 2026
Muziker logo

Reply from Muziker

Dear Darcy,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Quick delivery

The package came quickly and was what I expected

23 April 2026
Muziker logo

Reply from Muziker

Dear Customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

All good

Fast and accurate delivery

22 April 2026
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Reply from Muziker

Hello Olilla,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker

Rated 2 out of 5 stars

Defective goods

Purchasing process had no issues, however, the vinyl arrived defective

20 April 2026
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Reply from Muziker

Dear Paulius,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
We'd appreciate if you can write about your difficulties directly to our customer support e-mail: claims@muziker.com and we'll do our best to sort things out ASAP.
Thank you
Patrik - Muziker

Rated 1 out of 5 stars

Delivery sevice

21 April 2026
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Reply from Muziker

Dear Gediminas,
We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again.
Thank you
Patrik - Muziker

Rated 5 out of 5 stars

Took a long time to arrive

Took a long time to arrive, 1500km.
but completely understandable.

31 March 2026
Muziker logo

Reply from Muziker

Dear Customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker

Rated 1 out of 5 stars

Billing for EU companies is a nightmare

Order and delivery went smoothly, but the billing process and customer support were very disappointing.

The website does not clearly indicate that it serves international customers, and several billing fields are misleading. For example, the EU VAT/intra-Community VAT number is labeled simply as “VAT code,” while the option for companies registered for intra-Community VAT is translated as “VAT not registered.”

I noticed the issue only after delivery. When I contacted support, I was told that invoice corrections or partial refunds were not possible, and that I would need to return the order at my own expense and place a new one to receive a correct invoice.

I also asked for a discount on the replacement order to offset the return shipping costs, but this was refused.

12 May 2026
Unprompted review
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Reply from Muziker

Dear Customer,
We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again.
Thank you
Patrik - Muziker

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Convenient communication. Product satisfied me

21 April 2026
Muziker logo

Reply from Muziker

Dear Customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Completely satisfied

Easy and clear purchase process, fast delivery. Good price and product matches the description. Completely satisfied.

20 April 2026
Muziker logo

Reply from Muziker

Hello Markus,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker

Rated 1 out of 5 stars

I didn't get the product

I didn't get the product. UPS lost it, I made a claim with Muziker 14 days ago but still didn't got my product or a replacement.

13 April 2026
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Reply from Muziker

Dear Thomas,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
We'd appreciate if you can write about your difficulties directly to our customer support e-mail: support@muziker.nl and we'll do our best to sort things out ASAP.
Thank you
Patrik - Muziker

Rated 5 out of 5 stars

Great store with reasonable prices on…

Great store with reasonable prices on artsy goods! I ordered macrame cords, and it turned out to be much cheaper than in the local art supplies stores in Helsinki. Free and fast delivery made the purchase very convenient. I would order here again for sure

19 April 2026
Muziker logo

Reply from Muziker

Hello Diana,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Price order and diversity

Price order and diversity

19 April 2026
Muziker logo

Reply from Muziker

Hello Mikael,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker

Rated 1 out of 5 stars

Led Zeppelin t shirt was different from…

Led Zeppelin t shirt was different from the picture of it. I ordered it cause in the picture the print in front is small. When I got the shirt the print however is very very big.

15 April 2026
Muziker logo

Reply from Muziker

Dear Jarmo,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
We'd appreciate if you can write about your difficulties directly to our customer support e-mail: support@muziker.nl and we'll do our best to sort things out ASAP.
Thank you
Patrik - Muziker

Rated 5 out of 5 stars

Excellent piano

Excellent piano! The Roland FP-30X fully met our expectations: it has a pleasant, realistic keyboard feel, a beautiful rich sound, and easy-to-use controls. The instrument is perfect both for practicing and for playing at home for pleasure. I would also like to mention its compact size — the piano fits nicely into the interior and doesn’t take up much space.

13 April 2026
Muziker logo

Reply from Muziker

Hello Anastasia,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Easy done!

Easy to see products on your webpage - fast delivery!

13 April 2026
Muziker logo

Reply from Muziker

Hello Jussi,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Easy to order, excellent exception handling

Easy to order, fast reliable deliveries. Web site is easy to navigate

The one time I got a cosmetically defective instrument it was exchanged immediately and with no shipping struggles. Smooth

13 April 2026
Muziker logo

Reply from Muziker

Hello Mattila,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Good and fast nice price

Good and fast nice price

13 April 2026
Muziker logo

Reply from Muziker

Hello Desiree,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Patrik - Muziker

Rated 1 out of 5 stars

Rude and unprofessional behaviour

I did not expect such insulting and rude behaviour from someone working at a music store.
Today 03/May/2026 I went to buy a few picks as I do everytime I am in the music store .I asked for the picks and the attendant was sighing and being rude , after getting the picks I asked if I could play the Squier jazzmaster as I was debating on buying it and he asked "for buying or just playing " and I said for now I would just like to see and he said "sorry the guitars are for sale and not playing ".My friends and I have decided we will not be returning to muziker again and they have lost a group of very loyal customers.

Normally when we go to an instruments shop we try the guitars and the instruments and then we just buy one,this is very normal practice.Several times I have been to muziker at andel and they let me try their guitars and I eventually ended up buying a lot of things such as an amplifier and accessories , Also whenever my guitar needed work I went to them instead of anywhere else .Furthermore I took my friends there who got work done on their guitars and some even got guitars .I used to frequent the place and I was interested in buying a Squier Jazzmaster but I wasn't sure so today I asked it I could just play it.

I appreciate that the guitars are for sale and not for random playing but a musical instrument is not cheap it takes time to decide and a part of the process is trying out the instrument and I think this particular member of staff was a little discriminatory as others were infact playing their instruments.

3 May 2026
Unprompted review
Muziker logo

Reply from Muziker

Dear Mirza,
We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again.
Thank you
Patrik - Muziker

Rated 5 out of 5 stars

Best place to buy vinyl records from

Absolutely love the large selection of different vinyl records and other music equipment. Prices arent that bad either.

10 April 2026
Muziker logo

Reply from Muziker

Hello Oliver,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Patrik - Muziker

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