Muzikkon Reviews 709

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that instruments are well-made, robust, and often exceed expectations in terms of sound and craftsmanship. Many consumers also highlight the excellent delivery service, with products arriving promptly, well-packaged, and often in perfect condition, even for international shipments. The ordering process is frequently described as easy and efficient, and the staff are commended for their helpfulness, responsiveness, and knowledge, often going above and beyond to assist with inquiries and special requests. However, some customers also noted issues with delivery, including significant delays and confusing updates regarding shipping carriers. A few people were dissatisfied with the condition of their instruments upon arrival, citing problems such as missing frets, faulty components, or strings that were not standard for tuning. There were also isolated reports of damaged packaging and other unusual issues.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the instruments... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality and reasonable price... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast shipping speeds, with some... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 bodhráns and they were dispatched the following day. They arrived separately, but that was not Muzikkon's fault. I wasn't worried because I could follow both packages online and knew when... See more

Company replied

Rated 5 out of 5 stars

It was my very first lute I have bought. It came on time. Unfortunatelly one gut fret was missing. Muzikkon immediately has sent full set of gut frets via express courier service. I would strongly rec... See more

Company replied

Rated 5 out of 5 stars

My son plays Ukulele and has become very interested in Renaissance fairs and wanted have something to play that fit the theme. We ordered your lute ukulele and it arrived amazingly fast and is absolut... See more

Company replied

Rated 5 out of 5 stars

The delivery arrived well ahead of the estimated arrival time. The packaging was well done, with plenty of tape indicating that it was a fragile package. The guitar is well made and looks just like th... See more

Company replied


Company details

  1. Musical instrument shop
  2. Drum Shop
  3. Guitar Shop
  4. Musical instrument manufacturer
  5. Violin shop

Written by the company

We are a Dublin Ireland based Musical Instrument company. We supply and manufacture top quality affordable Traditional Irish, Ethnic and World Musical Instruments including Harps, Bodhran Drums, Flutes, Banjos, Ouds, Renaissance Lutes, Dulcimers and many othe that you can find on our website : www.muzikkon.com All our instruments and accessories are made with the finest tone woods at very affordable prices for today's musician. All our Products comes with 3 Years Warranty and 30 Days Money back Guarantee. We offer educational and industry discounts . You can Contact us online 24 hours by visiting our website : www.muzikkon.com Please feel free to pop in to our Showroom in Dublin or Wicklow We ship all our instruments Worldwide Daily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

709 reviews

5-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Renaissance fairs and walking minstrel

My son plays Ukulele and has become very interested in Renaissance fairs and wanted have something to play that fit the theme. We ordered your lute ukulele and it arrived amazingly fast and is absolutely beautiful and sounds great. He is now learning some period music before the next fair and is excited about being a minstrel At the next one. Beautiful piece of work!

14 October 2025
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Reply from Muzikkon

Thank you so much for your wonderful review! We’re delighted to hear that your son is enjoying his lute ukulele and that it arrived quickly and met your expectations in both beauty and sound. It’s inspiring to know it’s helping him explore Renaissance music — what a perfect fit for the fairs! We wish him all the best as he prepares to perform as a minstrel at the next event.


Regards,
Muzikkon Sales Team

Rated 5 out of 5 stars

Great customer support

15 October 2025
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Reply from Muzikkon

Thank you so much for your kind words! We’re glad to hear you had a great experience with our customer support. Your satisfaction means a lot to us, and we’re always here if you need anything in the future.

Rated 1 out of 5 stars

I still haven't received my order…

I still haven't received my order dispatched on 19th September

19 September 2025
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Reply from Muzikkon

Hi Rosanna,
Thank you for your order and for sharing your feedback. I’ve checked the tracking and can confirm your Order was dispatched on 19 September and delivered on 7 October—around 12 working days. Our website shows estimated delivery windows; Standard shipping is typically 8–10 working day, for your address but this can vary depending on local processing in each country. In your case, your city’s processing centre added roughly two extra working days.
For time-sensitive orders we also offer Express shipping, which is faster and more predictable. If you ever have a deadline, Please choose the express shipping option on checkout page or contact us and we will be happy to advise the best option before you place an order.
I hope you’re enjoying your instrument, and if there’s anything we can do to help, please let me know.

Regards,
Muzikkon Sales Team

Rated 5 out of 5 stars

As described

As described, on time and in tune upon arrival (it was in tune when I bought it).
Looking forward to getting to know this instrument.
So far so good.

22 September 2025
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Reply from Muzikkon

Thank you so much for your kind review! We’re delighted to hear that your Harp arrived on time, in tune, and just as described. We hope you continue to enjoy getting to know it, and we’re always here if you need any support along the way.
Best wishes,
The Muzikkon Team

Rated 5 out of 5 stars

Staff really helpful, fast delivery

Staff really helpful on the phone before I placed my order online. Ordered after 3pm and it arrived the next day. Packaged really well

17 September 2025
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Reply from Muzikkon

Thank you so much for your kind words! We’re delighted to hear that our team was able to assist you and that your 29 String Ard Ri Harp reached you so quickly and safely. We always do our best to make sure our instruments are well-packaged and delivered with care. We hope you enjoy many wonderful moments playing your harp, and we’re always here if you need any further support.

Regards,
Muzikkon Sales Team

Rated 5 out of 5 stars

Good quality, fast delivery

Good quality, with right price.
Fast delivery, nice tracking.
Good communications.
I Will suggest!

5 September 2025
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Reply from Muzikkon

Thank you for your feedback! We’re happy everything went smoothly and you like your Bodhran.

Warm regards,
Muzikkon Sales Team

Rated 5 out of 5 stars

An excellent bodhran

A great bodhran, thanks! Fast shipping - very surprised how quickly it arrived in the UK from Ireland.

27 August 2025
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Reply from Muzikkon

Thanks a lot for your lovely feedback! We’re so glad you’re enjoying your Muzikkon bodhrán and thrilled it reached you in the UK so quickly.

Rated 5 out of 5 stars

The Muzikkon staff and customer service…

The Muzikkon staff and customer service is excellent, and the 7c. travel lute is beautiful and sounds nice. Well packaged for international shipping. Perfect. I recommend this lute, the quality is excellent.

21 August 2025
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Reply from Muzikkon

Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that you are happy with your 7 course travel lute and that it arrived safely. Knowing that you value both the quality of the instrument and our customer service means a lot to us. We always ensure secure worldwide shipping so our instruments reach you in perfect condition. 🎶 We truly appreciate your recommendation and wish you many enjoyable musical moments with your new lute!
—The Muzikkon Team

Rated 5 out of 5 stars

Very nice harp

Very nice harp, thank you

18 August 2025
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Reply from Muzikkon

Hi Georgia, Thank you so much for your kind words! We’re delighted to hear you’re happy with your new Mchugh harp and that everything arrived smoothly. Enjoy your playing! 🎶
— Muzikkon Team

Rated 5 out of 5 stars

Great communication Amazing instruments

Great service good communication, amazing instruments and skins for your drums, highly recommended definitely will buy again.

21 August 2025
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Reply from Muzikkon

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with our instruments and drum skins. Communication and service are very important to us, and it’s great to know we met your expectations. We truly appreciate your recommendation and look forward to serving you again soon!
— The Muzikkon Team

Rated 5 out of 5 stars

Great customer service

My experience with Muzikkon was great. I wanted to buy an instrument for the first time from Ireland and their page was really helpful in providing guidance. Moreover, any questions that I had during the purchase or the delivery stages were also answered well by the team.

12 August 2025
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Reply from Muzikkon

Thank you. We hope you're enjoying your new harp.

Rated 5 out of 5 stars

I bought the Muzikkon 7 course travel lute

Had no bigger interactions with the service.
What I do can say is that I am happy with the packaging during shipping

6 August 2025
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Reply from Muzikkon

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re enjoying your new Lute. Our team puts a lot of care into making sure each instrument is crafted and delivered with quality, and it’s rewarding to know you’re happy with yours. 🎶 We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Impeccable service

I recently purchased an instrument from Muzikkon, and I couldn’t be happier with the service. The ordering process was smooth and straightforward, with clear details and great product variety. The team was incredibly responsive, answering my queries quickly and professionally. My order was shipped promptly, arriving well-packaged and in perfect condition. The quality of the instrument exceeded my expectations, and the pricing was very reasonable. Overall, an absolutely excellent experience — I’ll definitely be returning for future purchases and highly recommend them to fellow musicians.

12 August 2025
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Reply from Muzikkon

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re enjoying your new Harp. Our team puts a lot of care into making sure each instrument is crafted and delivered with quality, and it’s rewarding to know you’re happy with yours. 🎶 We truly appreciate your support and look forward to serving you again in the future.

Muzikkon Sales Team

Rated 5 out of 5 stars

Lovely little Harp, great sound!

I called twice to ask about the harp and what came with it and spoke to a very helpful gentleman. I loved the videos on the website of harpists playing the harps so I could get a better feel for the sounds and quality. My harp arrived beautifully packaged with a handy tracking service and sounded amazing even before tuning.The bag is comes in is really good quality. I really recommend this harp if you're like me and dreamed of playing and wanted something beautifully made and great quality to start with. I'm already playing a few simple tunes and really enjoying the sound. Brilliant first harp! Very happy.

11 August 2025
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Reply from Muzikkon

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re enjoying your new Harp . Our team puts a lot of care into making sure each instrument is crafted and delivered with quality, and it’s rewarding to know you’re happy with yours. 🎶 We truly appreciate your support and look forward to serving you again in the future.

Muzikkon Sales Team

Rated 3 out of 5 stars
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Reply from Muzikkon

Thank you for sharing your feedback, and we’re very sorry to hear of your initial disappointment. Please rest assured that every instrument is fully set up and checked before leaving us. However, for insurance and safety reasons, we carefully detune the strings prior to shipping so they don’t get damaged in transit. This process can also cause the bridge to shift slightly inside the box.
We completely understand how this may have been frustrating, but the good news is that the bridge can be easily repositioned, and once tuned, your Banjo Guitar will be ready to play as intended.
We sincerely appreciate your patience and understanding, and we hope you enjoy making music with your new instrument.

Rated 5 out of 5 stars

Great Instrument, great service

The ordering process was really easy.
The harp I ordered is top notch, I am playing her daily already. It's a 12 String Caorlan Harp with levers, it's easy to tune and a delight to play.

There was a slight confusion with the delivery date, but that was a GLS problem.

29 July 2025
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Reply from Muzikkon

Thank you for your kind words! 🌟 We’re delighted to hear you’re enjoying your harp and truly appreciate your support. 🎶

Muzikkon Sales Team

Rated 5 out of 5 stars

Excellent product

Excellent product. Very well packed for delivery

23 July 2025
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Reply from Muzikkon

Thank you for your kind words! 🌟 We’re delighted to hear you’re enjoying your harp and truly appreciate your support. 🎶

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