MWS Reviews 

1,691
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 583 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery, noting that items always arrive safely and are protected by wonderful packaging. People also love the unique selection of authentic sports memorabilia and highlight how wonderfully smooth and professional the entire auction process is. However, some reviewers were not happy with the expensive shipping costs and unexpected customs fees that significantly increase the final price of their purchases. Some people also noted that certain product descriptions can occasionally be vague or confusing regarding whether a jersey was actually worn in a match or just issued.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many buyers praising the top quality, fast shipping,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Consumers find quality to be a great satisfaction, frequently praising the authentic items, excellent... See more

Price

Customers expressed widespread disappointment regarding the final price, frequently citing excessively high... See more

Service

Clients share satisfaction on service, frequently praising quick delivery times, amazing packaging, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good deals and fast shipping. Additional fees are listed and should definitely be taken into account when bidding. For shipments from abroad, there may be high customs duties in some cases.

Company replied

Rated 4 out of 5 stars

I won a Bianca St Georges kit from Legacy, live her! It shipped surprisingly quick after winning. Chip isn't working when kit arrived, reached out to customer service they said they are aware and d... See more

Company replied

Rated 4 out of 5 stars

I am from Brazil. The amount that I paid in taxes (customs) was equivalent to the price of the shirt; in other words, the total cost ended up being double (100% higher). I believe that you need to fin... See more

Company replied

Rated 4 out of 5 stars

'Won' a signed women's Giro d'Italia shirt in a charity auction from MWS. Very nice shirt, took a day or two longer to arrive than I expected & you have to bear in mind there are additional costs adde... See more

Company replied


Company details

  1. Sports Memorabilia Shop
  2. also in
  3. Collectibles Shop

About MWS

Written by the company

OWN THE MOMENT
🖤 Official Partner of the Clubs
🖤 Authenticated by Fabricks
🖤 Worldwide High-Speed Shipping

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ABOUT US
We empower clubs, foundations, and charities to optimize their fundraising potential while giving fans the chance to own historic moments through match-worn shirts. Passionate about football and its fans, we handle the entire process—from shirt collection to live online auctions—creating excitement and ensuring every item is authenticated and quality assured. Memories may fade, but match-worn shirts, and the legacy they carry, last forever.

Explore

Worldwide and high-speed shipping

1-2 business days

No matter where you live, we’ll get your product to you as quickly as possible, usually 1-2 business days.

Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(1,691)

749 reviews in the last 12 months

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Rated 3 out of 5 stars

Hidden costs

When we bit a value, that's not the end price, there are taxes e cost that only appear when you won the bit and ypu have to pay more then expected.

11 June 2026
MWS logo

Reply from MWS

Hi,

Thank you for leaving a review. We will get in touch with you to look into the matter.

Looking forward to your response.

Kind regards,
MWS

Rated 5 out of 5 stars

It was fast service

It was fast service, Nice packice,

10 June 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Great auction experience

Great auction experience. Totally visible process post the auction. Quick delivery time and product was received in great condition.

10 June 2026
MWS logo

Reply from MWS

Hi Paul,

Thank you for the wonderful review! We are thrilled to hear that you had a great auction experience and appreciated the transparency of our process. It is also fantastic to know that your item arrived quickly and in perfect condition.

Enjoy your new collection!

Best regards,
MWS Team

Rated 4 out of 5 stars

MatchWornShirt I have to say that I am…

MatchWornShirt I have to say that I am really happy with the experience and a chance to own some amazing history.. however the shipping charges and custom pricing is ridiculous.. I’ve been charged shipping and now customs charges.. this is why it’s a 4 out of 5.. the buying process needs to be simplified

8 June 2026
MWS logo

Reply from MWS

Hello,

Thank you for your review and for your kind words about the overall experience. We are delighted to hear that you are enjoying the opportunity to own a unique piece of football history.

We understand your frustration regarding shipping and customs charges. While shipping costs are charged by us, customs and import fees are determined by local authorities and regulations in the destination country, and unfortunately these charges are outside of our control.

We appreciate your feedback regarding the buying process and will take it into consideration as we continue to improve our customer experience.

Kind regards,
MWS Support

Rated 2 out of 5 stars

Mostly great

Mostly great, the whole buying and shipping experience was smooth and easy. However there is no signature on the jacket. The listing didn't have a picture of the signature and never listed who signed the jacket so I wasn't surprised. But it was just a small error in the listing that it was labeled as "Signed" but it actually isn't.

1 June 2026
MWS logo

Reply from MWS

Dear Collector,

Thank you for sharing your feedback with us.

Our team has already reached out to you directly regarding the missing signature on your jacket. We will wait for your reply at your earliest convenience so we can find a solution for you. 

Wishing you a good day! 

Warm regards, 
MWS Team

Rated 5 out of 5 stars

Great communication and framing

The communication during the framing of the shirt was fantastic. The package was well and securely packed. The end result is fantastic.

1 June 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 4 out of 5 stars

The shirt had sticky residue from…

The shirt had sticky residue from removed stickers that were then stuck to the tissue packaging, which is now a messy spot on the front center of the jersey. This was not disclosed in the bid description. While I was unhappy with the condition they exhibited good customer service to work toward a reasonable outcome given the defect. I don’t think that would be a problem for other purchasers not in this unique situation.

4 June 2026
MWS logo

Reply from MWS

Hi,

Thank you for taking the time to leave a review! We have contacted you via email in order to resolve the issue.

Looking forward to your response.

Kind regards,
MWS Support

Rated 5 out of 5 stars

Good product

I bought few jersey. I had an issue with one of them (wrapping paper glue on the jersey). Customer service find a good solutions.

29 May 2026
MWS logo

Reply from MWS

Hi,

Thank you for your feedback. We’re pleased to hear that, despite the issue with one of the jerseys, our customer service team was able to provide a satisfactory solution. We appreciate your continued support and hope you enjoy your collection.

Kind regards,
MWS Support

Rated 4 out of 5 stars

I got what i expected,but I did not…

I got what i expected,but I did not expect the additional custom fee,which made the item far more expensive. But five stars for fast delivery👍

29 May 2026
MWS logo

Reply from MWS

Hi,

Thank you for your feedback. We’re pleased to hear the item met your expectations and that you were happy with the fast delivery. We’re sorry to hear the additional customs charges came as a surprise. Import duties and customs fees are determined by the destination country, and we aim to make this information as clear as possible throughout the purchasing process.

Kind regards,
MWS Support

Rated 5 out of 5 stars

Loved the jersey and ready to support…

Loved the jersey and ready to support New Zealand at their World Cup game in Vancouver!!

4 June 2026
MWS logo

Reply from MWS

Hi Todd,

Thank you so much for your kind words and support!

We're happy to hear that you love your jersey. There's nothing better than receiving a shirt that helps you feel even more connected to the team, and we're excited to know it will be part of your support for New Zealand at the World Cup in Vancouver!

We hope you enjoy your purchase for many years to come, and we look forward to welcoming you back again in the future!

Warm regards,
MWS Team

Rated 1 out of 5 stars

Will never buy again

Will never buy again, delayed delivery, asked for a refund and my delivery was miraculously sent the next day, I don't want it anymore and I had to open a dispute with my bank.

2 June 2026
MWS logo

Reply from MWS

Hi there,

Thank you for sharing your feedback. We understand your frustration regarding the delivery timeframe and the current situation.

Please note that due to the unique nature of our items, all bids are legally binding, and we are unable to cancel orders once they are placed.

We can see that our support team has already been in touch with you directly via email to discuss this matter and work toward a resolution. We are currently waiting for your response. Please reply to that email at your earliest convenience so we can assist you with the next steps.

Best regards,
MWS Team

Rated 1 out of 5 stars

Worst experience ever ! ..

Worst experience ever the final price wasn’t the final price DHL threaten to ship back my package to seller and I would have to pay the cost if I don’t pay additional $95 to get my delivery both MWS and DHL didn’t have any information about my package they promised to deliver in four days and on the 8 day of June they extended delivery to the tenth of June well let just say I had to claim my package in order to get any update which lead to another payment I’m very disappointed in both parties the seller and the delivery I will never purchase anything again from MWS or use DHL as my delivery services .. .

8 June 2026
MWS logo

Reply from MWS

Hi Mickey,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations. We understand how frustrating this situation has been and would appreciate the opportunity to look into it further.

We will be reaching out to you shortly to discuss your experience and see how we can help.

Kind regards,
MWS Support

Rated 5 out of 5 stars

Great stuff...

28 May 2026
MWS logo

Reply from MWS

Hi,
Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 2 out of 5 stars

The fees were very high (shipping and…

The fees were very high (shipping and other fees). The jersey was different than what was seen on the field (the country flag was not on the front as was worn on the match day) and did notice after purchase there was a disclaimer about it.

3 June 2026
MWS logo

Reply from MWS

Hello,

We are sorry to hear that you were disappointed with your experience.

We always aim to be as transparent as possible regarding all costs associated with an order. 

Regarding the jersey details, we also strive to provide accurate descriptions and disclosures whenever there are differences between the shirt received and the one seen on the field. As you mentioned, this information was included in the product listing before purchase so that customers can make an informed decision.

We appreciate your feedback.

Kind regards,
MWS Support

Rated 4 out of 5 stars

Match worn shirts

Nice app to use pretty straight forward. Prices can be slightly higher due to add costs but they do tell you about this before you purchase. The whole auction process is exciting and they deliver really quickly too.

7 April 2026
MWS logo

Reply from MWS

Hello,

Thank you for your review!

We're delighted to hear that you found the app easy to use and that you enjoyed the excitement of the auction process. We're also pleased that your order was delivered quickly.

Thank you as well for highlighting our transparency regarding additional costs. We always aim to make sure customers have all the information they need before placing a bid or making a purchase.

We truly appreciate your support and hope to see you again in future auctions!

Kind regards,
MWS Support

Rated 3 out of 5 stars

All was good

All was good, even despite the additional taxes and buyers premium that they add (despite working on a percentage so the more you bid the more you pay). But what was a real surprise was having to pay tax on getting the jersey back into your own country … where the jersey originated from. A $900 jersey ended up costing $1500.

1 June 2026
MWS logo

Reply from MWS

Hi, 

Thank you for leaving a review! I will get in touch with you to look into the issue. 

Looking forward to your response. 

Kind regards,
MWS

Rated 5 out of 5 stars

Bidding and delivery was quick and easy!

I was able to purchase our friend Dani Weatherholt’s jersey! Bidding was super easy and the delivery came fast. The jersey came in a really nice box, I’ve purchased from different companies and I think this has been the best protection for the jersey I’ve received! Thanks again!

26 May 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

It was such a wonderful experience

It was such a wonderful experience, and the the shipping was lightning fast. My son was so excited to open up his new signed jersey.

25 May 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

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