The company are very efficient. I have always had my delivery and questions answered. I don’t like that I am now being charged almost £9.00 delivery. The product is already expensive. I would like o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a good product and it works. There are some side effects,but they are manageable. The website is better than it used to be but I feel as a returning member, it should remember me and my details.... See more
Company replied
I loved this company, their service was very good. I lost 3 stone whilst I was BMI and hit my target so decided to come off it for a while due to the cost. Unfortunately I put a stone back on so I tri... See more
Company replied
The Mounjaro has helped me lose 3 stone 8 lbs which has been amazing. Service is fast and reliable. Only issues are 1. The app asks for the same information every month eg GP name and address wherea... See more
Company replied
Company details
- #63 of 73 best companies in Weight-Loss Service
Written by the company
Start your weight management journey today supported by our team of healthcare professionals and experts
Contact info
United Kingdom
- support@my-bmi.co.uk
- my-bmi.co.uk
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from myBMI
Hello.
We're glad you enjoyed your experience. We appreciate your kind words about our product and quick responses.
Kind regards myBMI
Excellent service
Excellent service, personalized attention, high-quality products, highly recommended
27 February 2026
Reply from myBMI
Hello
We're so happy you enjoyed our service, personalised attention, and high-quality products. Thank you for your kind words!
Kind regards myBMI
Reply from myBMI
Hello
We are so glad you've enjoyed your experience with us!
Kind regards myBMI
Extremely happy with the…
Extremely happy with the professionalism of this company. There is always a quick response to any question you may have. My last order came in a couple of days.
6 May 2026
Reply from myBMI
Hello.
We're so glad to hear you're happy with our professionalism and quick responses. We appreciate your kind words about your recent order!
Kind regards myBMI
great service
within a few days of ordering my product it was delivered in a ice box. great service.
11 May 2026
Reply from myBMI
Hello.
We're so glad to hear your product arrived quickly and in great condition. Thank you for your wonderful feedback!
Kind regards myBMI.
Reply from myBMI
Hello.
We are happy you find it helpful. Thank you for your feedback.
Kind regards MyBMI.
After initially receiving a far service…
After initially receiving a far service I have recently been very disappointed with a total lack of response to my queries. I have tried several times to contact but no answer. Very disappointed and will be transferring my order to a more responsive company
30 April 2026
Unprompted review
Reply from myBMI
Hello. Thank you for your feedback, and we're sorry to hear about your experience. Please get in touch with us directly so we can address your concerns and help resolve any issues. We look forward to hearing from you.
Kind regards myBMI.
Reply from myBMI
Hello,
We're so glad you're seeing great results! We appreciate your positive feedback.
Kind regards myBMI
They used to be amazing
They used to be amazing- used them for over 2 years. However last 3 months I think they changed the prescriber and suddenly every order gets stopped and questioned and you end up messing up your dosages- not very safe( and customer support suddenly doesnt reply either after several days )
I hope they will go back to their great service , in the meantime ill have to switch a provider
1 June 2026
Unprompted review
Reply from myBMI
Hi , we apologise for any issue you might be having! Could you send details of what you are experiencing to our customer experience team at support@my-bmi.co.uk so we can help resolve this for you. Kind Regards mybmi
Reply from myBMI
Hello,
We're happy to hear you had a quick, easy process with good support. We appreciate your feedback!
Kind regards myBMI
Reply from myBMI
Hi , thank you so much for your 5-star review. We really appreciate your support! Kind regards myBMI
The company are very efficient
The company are very efficient. I have always had my delivery and questions answered.
I don’t like that I am now being charged almost £9.00 delivery. The product is already expensive. I would like occasional insensitives for being a loyal customer. Maybe if buying two products get a percentage off the second one.
30 April 2026
Reply from myBMI
Hello.
We appreciate your feedback regarding our efficiency and service. Please be advised we do not currently charge for shipping via our service and we have checked your account and this is reflect there also. We are always looking for ways to improve our offerings.
Kind regards mybmi
The day to day service of getting…
The day to day service of getting medication is great, until it goes wrong. 5* for this part and 0* for their customer service.
I had cause for complaint and the company basically won’t take the complaint despite raising it over ten times now. They just don’t do anything with it.
If it was easy to change provider, I would.
25 April 2026
Reply from myBMI
Hello.
Thank you for your feedback, and we're sorry to hear about your experience. We understand that this matter is currently in review with our Customer service team and they will be back in touch to advise you further.
Kind regards MyBMI
Reply from myBMI
Hello.
We're glad you enjoyed your experience. We appreciate your kind words.
Kind regards MyBMI.
Reply from myBMI
Hello.
We are truly delighted to hear you had such a positive and helpful experience with us.
Kind regards MyBMI.
Great service fast delivery and lots of…
Great service fast delivery and lots of information refer a friend is great and always credit my account promptly
21 April 2026
Reply from myBMI
Hello.
We're so happy to hear you appreciate our service, fast delivery, and referral program! We value your feedback.
Kind regards MyBMI.
Highly recommend myBMI
Highly recommend myBMI .
Lost a good amount of weight over a nice and relaxed period. It also works fast if that’s what you’re looking for.
Help is always at hand . Delivery is prompt and packed well .
If you suffer with any side effects ( I only had constipation) the company will provide you with free medication for this and anything else that relates to the jab.
I have found the Wagovy amazing and half the price of the munjaro.
30 March 2026
Reply from myBMI
Hello
We are so happy to hear about your positive experience with us! It's wonderful to know that you've achieved your weight loss goals and found our support and delivery prompt and helpful. We appreciate you sharing your feedback on the medication and its effectiveness.
Kind regards MyBMI.
Fast delivery
Ordering was easy and it only took fee hours for my assessment to go through and delivery was very fast.
27 April 2026
Reply from myBMI
Hello.
We are so glad to hear that your ordering experience was easy and efficient, with fast delivery. Thank you for your positive feedback!
Kind regards MyBMI.
Reply from myBMI
Hi , thank you so much for your 5-star review. We really appreciate your support! Kind regards MyBMI.
The product is excellent
17 April 2026
Reply from myBMI
Hello.
We are so happy to hear that you enjoyed our product. Thank you for your kind words!
Kind regards MyBMI.
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