Banner for My Furniture UK

My Furniture UK Reviews 

13,165
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 368 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the products are exceptionally well made, beautiful, and look stunning in their living spaces. Buyers are consistently impressed by the quick delivery times and the friendly staff who provide wonderful assistance throughout the entire purchasing journey. However, some customers also noted occasional issues with damaged items arriving and unhelpful aftercare support when seeking professional resolutions for problems. A small group of people experienced frustrating delivery delays, poor communication, and difficulties with faulty furniture parts or loose fittings. Reviewers mentioned that these specific concerns made resolving complaints quite challenging.

What people talk about most

Product

Customers report positive experiences with the product, highlighting that items are stylish, well-made, and... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting swift shipping and items... See more

Quality

Consumers find quality to be positive, highlighting well-made, beautiful furniture and comfortable sofa beds... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as brilliant, fast, and efficient... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were very responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything great from ordering to delivery , chair as described , easy to assemble, very comfortable for my 87 year old mother and fab height for her only being 5 ft 2.5 inches her feet are able to to... See more

Company replied

Rated 5 out of 5 stars

Beautiful furniture with a wide selection. Ordered dining set in walnut with six chairs. Really elegant and stylish. The set looks beautifull. I am delighted with the choice, style and so well mad... See more

Company replied

Rated 5 out of 5 stars

We purchased eight Margonia Dining Chairs in Ink Blue, along with two matching bar stools, approximately five years ago. After five years of daily use, the chairs remain in excellent condition and a... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service! Ordered some dining chairs, changed my mind 2 days before delivery was scheduled, called to change order to different chairs, couldn't be more helpful. Refund in bank fo... See more

Company replied


Company details

  1. #216 of 398 best companies in Home Furniture Shop

Written by the company

We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(13,165)

369 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a sofa from

I bought a sofa from
My furniture. I was communicating with someone on Watsup
And they send me the fabric sample. Customer service was amazing and the soda is beyond amazing. I have EichHoltz and Richmond interior Furnitures and honestly speaking it’s all the same quality and top notch fabric but very reasonably priced compared to the other designers! I can’t wait to buy more stuff :)

19 February 2026
Unprompted review
My Furniture UK logo

Reply from My Furniture UK

Thank you for your wonderful feedback. We’re delighted you’re pleased with both the sofa and our service. We take great pride in our quality and design, and it’s lovely to know it stands confidently alongside other leading interiors brands. We truly appreciate your support and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Top quality

Top quality , fair price and fantastic customer service

9 February 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your feedback. We’re pleased to hear you’re happy with the quality, pricing and customer service, and we appreciate your support.

Rated 5 out of 5 stars

i like to buy from my furniture because…

i like to buy from my furniture because it’s amazing design and quality i love everything from this website ❤️

7 February 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your lovely feedback. We’re delighted you enjoy our designs and quality, and it means a great deal to have your continued support.

Rated 5 out of 5 stars

Love my new side tables!

Love my new side tables!
The LED inserts on them really add a touch of class👌… very well packaged!
Never disappointed when buying from My Furniture.Happy customer once again!

30 January 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for your wonderful feedback. We’re delighted to hear you love your new side tables and that the LED inserts and packaging impressed you. It means a great deal to have your continued support, and we’re so pleased to have another happy experience with you.

Rated 1 out of 5 stars

Slow Delivery

I still haven't received the item I ordered 7 weeks ago.

30 January 2026
My Furniture UK logo

Reply from My Furniture UK

We’re sorry to see your review and would like to clarify the timeline of your order.
Your pre-order was placed on 31/12 via our French website for an item clearly listed with a restock. We contacted you on 19/01 to confirm the Rubell would return to stock on 28/01, with the stated three-week delivery period from this date, meaning your order is currently on time and within the advertised schedule.
On 10/02 we informed you that your order would arrive in France on 11/02 before continuing to Belgium, where our delivery partner JP Home would contact you directly to arrange delivery. They reached out on 16/02 but have not yet received a reply.
Your order is ready and waiting to be delivered, and we would be very happy to complete this for you as soon as contact is made. Please respond to the delivery team or contact us directly so we can arrange delivery promptly.

Rated 4 out of 5 stars

great products

great products, great prices and ontime delivery

6 February 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your feedback. We’re pleased to hear you’re happy with the products, pricing and on-time delivery, and we appreciate your support.

Rated 5 out of 5 stars

Beautiful product

Beautiful product, quick delivery, easy admin

6 February 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your kind review. We’re delighted you’re happy with the product, delivery and overall experience. We truly appreciate your support.

Rated 5 out of 5 stars

Very good

Very good , I’m pleased with the quick response to my inquiry, very fast delivery . I’ll recommend

28 January 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your kind words. We’re pleased you were happy with our quick response and fast delivery, and truly appreciate your recommendation.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! Highly recommended!

3 February 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you so much for your fantastic feedback. We’re delighted you’re happy with your experience and truly appreciate the recommendation.

Rated 5 out of 5 stars

The Anastasia Adjustable white glass radiator cover is pure elegance

I purchased the Anastasia Adjustable White Glass Radiator Cover – Brass from My Furniture on 27th December 2025 and hadn't installed it until 11th February 2026 , and I am genuinely speechless. The moment it was unboxed, I knew it was something special. Even the installer paused and said he thought it was one of those standard covers everyone has… until he actually saw it. This piece is on a completely different level.

The design is stunning, the finish is flawless, and it has transformed the space with such effortless elegance. It’s rare for a radiator cover to feel like a statement piece, but this one truly is. I’m so impressed with both the product and the overall experience.

Beautiful, unique, and absolutely worth it.

11 February 2026
Unprompted review
My Furniture UK logo

Reply from My Furniture UK

Thank you for such an incredible review. We’re absolutely delighted to hear how much you love the Anastasia radiator cover and that it has made such a statement in your space. It’s wonderful to know the design, finish and quality exceeded expectations, even impressing your installer. We truly appreciate your kind words and your support, and hope you enjoy it for many years to come.

Rated 5 out of 5 stars

Great furniture and really good quality


Great furniture and really good customer service, the sofas were a great price in the sale and look fabulous really good quality and value for money

1 February 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your lovely review. We’re so pleased you’re happy with the sofas and our service, and that you found great quality and value in the sale.

Rated 5 out of 5 stars

Delivery was quick and arrived well…

Delivery was quick and arrived well packaged as they were glass which was great. Good price and great quality furniture.

23 January 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your kind review. We are pleased to hear that you were happy with the quick delivery, secure packaging and the quality of the furniture. We really appreciate your feedback.

Rated 5 out of 5 stars

From ordering to delivery the service…

From ordering to delivery the service has been second to none. Notified at every stage. Fab delivery men nothing too much trouble .

31 January 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your lovely review. We are delighted to hear that you were kept informed throughout and that the delivery team provided such great service. We truly appreciate your kind feedback.

Rated 5 out of 5 stars

Fantastic after sales support

Fantastic after sales support. the team made it seamless 3 years after I purchased a dinning chair set.

22 January 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your kind review. We are delighted to hear that you were pleased with the after-sales support and that our team was able to assist you smoothly even years after your purchase. We truly appreciate your feedback and support.

Rated 5 out of 5 stars

Absolutely love my mirrored tiles

Absolutely love my mirrored tiles. They look amazing in my kitchen. Great customer service, quick delivery. After tiles fitted, was able to return box that I didn’t use. 10/10

21 January 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your wonderful review. We are delighted to hear that you love the mirrored tiles and that they look amazing in your kitchen. It is great to know you were happy with the customer service, delivery and the flexibility to return the unused box. We truly appreciate your support and kind feedback.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery! Amazing quality dining chairs! Love them, packed perfectly highly recommend

21 January 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your lovely review. We are delighted to hear that you are happy with the quality of the dining chairs and the fast delivery. It is great to know they arrived perfectly packed and that you would recommend us.

Rated 5 out of 5 stars

Order 1000179855 OUTSTANDING SERVICE

We were absolutely thrilled with the chairs we ordered the quality is fantastic and exactly what we hoped for. The customer service is outstanding too. It’s rare to find a company this good these days, and we’ll definitely be ordering from them again.

6 February 2026
Unprompted review
My Furniture UK logo

Reply from My Furniture UK

Thank you for your wonderful review. We are delighted to hear that you are thrilled with the chairs and that the quality met your expectations. It is especially rewarding to know that you found our customer service outstanding. We truly appreciate your kind words and look forward to welcoming you back again.

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect. My furniture is beautiful and the delivery chaps were lovely and very respectful of our home. Nothing was too much trouble.

Over the moon with my new dining room chairs and bar stools 😃

26 January 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your wonderful review. We are delighted to hear that you are so pleased with your new dining chairs and bar stools, and that the delivery team made the experience even better. It is great to know everything was handled with care and respect for your home. We truly appreciate your kind words.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look