My order came within a week of purchase. It arrived in a sturdy cardboard box and beautifully and securely wrapped in tissue paper . Each item of body cream wss securely fastened closed with its own c... See more
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I have placed two orders with this company, and neither has arrived. After the first package went missing, I received a gift card for a second order. This second shipment has now been lost for two mon... See more
Company replied
I love MyOrigines. I always receive products from them in good time and get excellent value for money. I find high end items with great discounts, then the product arrives in beautifully elegant packa... See more
Goods were received with the quality expected, including safe wrapping. Cost was fair. Delay in delivery from abroad was communicated, reason being outlined (Borders). Progress was easy to track onli... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
186k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great quality purfume
Great quality purfume and aftershaves true items and good value for money, also good delivery service 👍
28 March 2026
Easy to order, no delivery problems
Easy to order, despite my worry that I'd get stuck paying a customs fee. The products I ordered were my favourite while living in the EU and this site was cheaper than buying them in the UK or even bringing them back from my most recent trip.
30 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Can someone please contact me
Can someone please contact me! as my previous review regarding the website showing a page not found error page when I tried to check out you replied to say I would not be charged ...I have been charged 3 times! IV emailed you and no response
rloverton@ hotmail.co.uk
** You have received two emails from me with no response **
8 May 2026
Unprompted review
Reply from MyOrigines
Hello,
We are very sorry to read about your experience and understand your concern regarding the multiple charges made to your account.
After verification, we confirm that we have not received any email from the address mentioned in your review. In order for us to investigate your case further and assist you as quickly as possible, we kindly invite you to contact our Customer Service team again with your order number and any relevant information regarding the payments.
Our team will then be able to open an investigation and provide you with an appropriate solution as soon as possible.
You can contact us at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). Please also note that a virtual assistant is available on our website to help answer your questions quickly.
We sincerely apologize for the inconvenience caused and hope to resolve this situation promptly.
Kind regards,
The MyOrigines Team
Frustrating
Frustrating
Ordered a perfume online at a good price , the website said the purchase didn't go through and to try again , so I did and ot also said the purchase didn't go through
It actually turns out I bought the perfume twice !!
I then got an email a day or so after telling me that they where refunding a payment and sending me one perfume. Great I thought
Perfume arrived after a week which is fine. Still no refund at all despite email saying I would be refunded in 3 to 5 days
Looks like im going to have to make a claim through my bank to get my money back
29 April 2026
Unprompted review
Reply from MyOrigines
Hello,
We are sorry to read about your experience and understand how frustrating this situation must be. We sincerely apologize for the confusion caused during the payment process and for the delay regarding your refund.
In order for us to investigate your case further and assist you properly, we kindly invite you to contact our Customer Service team with your order number and any relevant information regarding the duplicate payment. We will also be able to open an investigation regarding your refund request and provide you with an update as quickly as possible.
You can contact us at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). Please also note that a virtual assistant is available on our website to help answer your questions quickly.
We sincerely apologize again for the inconvenience caused and hope to restore your confidence in our services.
Kind regards,
The MyOrigines Team
Do not buy from this site you won't get…
Do not buy from this site you won't get your order and customer service is ridiculous
Called to see what had happened with my delivery and got abuse over the phone. Avoid
8 May 2026
Unprompted review
Reply from MyOrigines
Hello,
We are very sorry to read about your experience and understand your frustration regarding the non-receipt of your order and the interaction you had with our customer service team. This is absolutely not the experience we wish to offer our customers.
In order for us to investigate your situation further and provide you with an appropriate solution, we kindly invite you to contact our Customer Service team with your order number and any additional details regarding your delivery.
You can reach us at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). Please also note that a virtual assistant is available on our website to help answer your questions quickly.
We sincerely apologize for the inconvenience caused and hope to regain your trust.
Kind regards,
The MyOrigines Team
Obsessed!
I ordered creams and lotions from here! The best prices and packaging amazing! I am so impressed. Will definitely order my next products from them . And I normally never write any reviews. But this time… Big thanks !!!
7 May 2026
Unprompted review
Good service Arrived as planned all good
28 April 2026
Reply from MyOrigines
Hello,
thank you very much for your positive feedback. We are delighted to hear that your order arrived as planned and that you were satisfied with our service.
Your satisfaction means a lot to us, and we hope to welcome you again very soon on MyOrigines. Please also feel free to use the virtual assistant available on our website for any questions or assistance.
info@my-origines.com
02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
Kind regards,
The MyOrigines Team
Fast delivery and litlle sample that i…
Fast delivery and litlle sample that i got, in very good packed box. I am very happy!🙂
28 April 2026
She is grateful
She is grateful. As if my partner got it at home...she would of paid a lot more for a smaller bottle.
28 April 2026
Ordered twice from this company
Ordered twice from this company, opted to receive free samples and both time none were sent, very misleading, won't be ordering from this company again
16 April 2026
Reply from MyOrigines
Hello,
We are sorry to hear about your disappointment regarding the samples received with your orders.
Samples and complimentary gifts are sent depending on current availability and the stock provided by our partner brands. We understand your frustration if you did not receive the samples expected and apologize if this gave you a misleading impression.
Your feedback has been taken into account and will be shared with our teams in order to improve our customers’ experience.
Our Customer Service team remains at your disposal at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). Please also note that a virtual assistant is available on our website to assist you quickly.
We sincerely apologize for the inconvenience caused and thank you for taking the time to share your feedback.
Kind regards,
The MyOrigines Team
Good service and genuine products
Products were reasonably priced and we're delivered quickly in perfect condition. Really happy and will definitely order again. Thank you.
26 April 2026
I was waiting for my parcel for two…
I was waiting for my parcel for two weeks
If I knew that it would take so long time, I would order in another e-commerce store.
22 April 2026
Reply from MyOrigines
Hello,
We sincerely apologize for the long delivery delay and completely understand your disappointment. Waiting two weeks for a parcel is understandably frustrating, especially when no such delay was expected.
Please rest assured that we are reporting this issue to the carrier in order to better understand what caused the delay and to help improve future delivery times.
We truly regret this inconvenience and hope that, despite this experience, you will still be satisfied with your order once received.
For any further assistance, our customer service remains available at info@my-origines.com
or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
With our sincere apologies,
The MyOrigines Team
prices better than duty free
Great prices, excellent web site.
All good, prices better than duty free prices at the airports.
26 April 2026
Origines Review
Delivery was quick and received my item with minimal wait; product was well packaged: I would definitely buy again from origines
28 April 2026
Easy to order and a really good price…
Easy to order and a really good price with quick delivery. Products are really good.
28 April 2026
Easy transaction
Easy transaction, good delivery time, very happy with my purchase. Five star
⭐⭐️⭐️⭐️⭐️🤩
27 April 2026
Fake Perfumes bought!
The perfume I bought was fake (black opium by Yves Saint Laurent). Please ensure you can scan the barcode to check authenticity whenever you buy any perfume from MyOrigines. Most of their perfumes are fake as they get their supplies from dealers, and return procedure is not guaranteed. I have said my goodbye to MyOrigines.
26 April 2026
Reply from MyOrigines
Hello,
We’re sorry to read your comment and fully understand your concerns regarding the perfume you received.
We would like to reassure you that all perfumes sold by MyOrigines are 100% authentic, purchased directly from official brands and authorized distributors. We do not sell counterfeit products under any circumstances. Differences in scent, longevity, packaging details, or barcode recognition may sometimes occur due to batch variations, reformulations by the brand, or updates in packaging.
Please note that our team has already contacted you by e-mail in order to review your case carefully and provide you with the necessary assistance. We invite you to check your inbox (and spam folder, just in case our message was filtered).
We sincerely regret your disappointment and remain available to assist you further at info@my-origines.com
or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
Kind regards,
The MyOrigines Team
Ik bestel elke maand en ben tevreden
Ik heb al 5 keer hetzelfde product besteld. I love it!
27 April 2026
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