MY Protein Reviews 

Order 100 pounds worth of stuff, get told will have it in 1-2 days and it hasnt arrived, says it with their courier, escalated it and didn't get a response till over 2 day later when they did respond "oh let us know if you tracking info hasn't updated after 24 hours" This happened before I figured give them another chance but no shocking service.

Would be happy with the product...if it actually arrived! Website offers next day delivery, which never happens. They continually over-promise and under-deliver and blame the courier. If the courier is so inadequate, use a different one! My guess is there's fault all round. Nobody takes ownership of concerns when they arise and you can only give a company so many chances to get things right. Safe to say will be sourcing products elsewhere in future and definitely an ex-customer.

Ordered some protein and items to help with my fitness journey. The courier appears to have left it outside in a communal car park as per the "delivery" photograph. I contacted my protein about it and they have advised that the GPS is closed enough, the photo shows it was delivered so tough luck.

If they bothered to look at the photograph they would see it was dumped outside somewhere that anyone could take it and the box doesn't even look like the right one, I ordered items that would not even fit in that box unless someone sat on it!

Not impressed at all with their help.

(My protein company) This protein supplement gave me really bad stomachache every time I used it.I tried contacting the company about the issue, but they didn’t seem to care or offer any help.I’ve used other supplements without a problem, so I know this one just isn’t right for me .very disappointed with both the product and the customer service. Don’t buy this product I’m loose my money and still waiting last month

I recently gave this company a glowing 5 star review for their ease of ordering and super fast delivery.
On opening my parcel a couple of days later I was really disappointed that 1 of my items had an expiry date of end of August. As I am going abroad for a couple of weeks holiday this is not giving me sufficient time to use my product.
I contacted My Protein and problem could be easily sorted, send me a replacement or issue message a refund. Instead I’m told they pass it on for investigation. I have sent them the photos of the product so I asked what investigation is needed.
4 days later and still no response. What is the point of your customer service if you can’t solve issues.
Really really disappointed now with My Protein and regretting my previous 5 star review for the company.

I can honestly say I have never had a problem with the company, my orders always come when they are supposed too, if the product I require is not in stock they email me as soon as it is back in stock.

★☆☆☆☆ – Extremely Disappointed with MyProtein UK and Their Customer Service

I’ve been a regular customer of MyProtein UK, but after my latest experience, I seriously doubt I’ll ever order from them again. I placed an order worth £107 on Friday of last week, and as of today, it still hasn’t arrived — well beyond the expected delivery date.

The most frustrating part isn’t even the delay — it’s the completely unhelpful and rigid customer service, especially during a conversation I had this Saturday morning at 10:20 AM. Despite explaining the situation clearly, I was told they couldn’t change the delivery address, couldn’t use a different courier, and couldn’t upgrade the shipping — basically, they couldn’t do anything to help. Just scripted responses and zero willingness to take ownership or offer a real solution.

I’ve now been left waiting far too long for a fairly expensive order with no guarantee that it will even arrive. No effort was made to resolve the issue or retain me as a customer — just generic replies and total indifference.

Honestly, if something goes wrong with your order, you’re completely on your own. This is not how you treat paying customers

I ordered their product for the first time. After some time I received an email that proclaimed gleefully "You asked, we delivered 💪Great News your order has been delivered!"
It had not.

I made enquiries and had told I was wrong it had been delivered to me. I enquired further to see that it had been listed with my address but a postcode in Bristol. Not mine. They had delivered to the wrong address.
Thinking they would accept their mistake - I had not put down the wrong postcode. I informed them. But they refused any payment because the postal detail which were all correct had the wrong post code = which was their fault. They blamed me.
So Ive paid out. No product. No apology. No refund.
Great customer service! I will complain.

I've always purchased from My Protein, however they don't give a flying fig about their customers. Before ordering from their EU site, I contacted their CS team to confirm whether their advert on Facebook was legitimate. They confirmed it was legit. Guess what? It wasn't.

I contacted them again with my complaint, and they didn't care one bit, just fobbed my off to contact my bank to get a chargeback, took no accountability for the bad advise. As usual another company that will take your money, but as soon as there's a problem they look the other way.

Stay clear of this company

Used online to place an order my old address was still showing within minutes of my purchase I contacted them (seemingly you get an hour to amend)
Fobbed off, told to deal with myself as order had been despatched on a Sunday night don’t think so.
They done nothing to help god knows who has my parcel now. Will NEVER use this company again worst customer service ever

If you want a nervous breakdown these are the people to order from. They have sent me a product and taken my money without my consent twice now. Returning the product and then trying to get your money back is a full time job, it took me a month to get my first refund, six weeks later I still haven't received my second refund as apparently the system has rejected it (what kind of logical reason is that)! You can't speak to them on the phone,it's all done through message and you constantly have to go back and forth as they do not read the full chain of messages. I think they rely on people giving up so they can keep their money. Save yourself the mental torture and go somewhere else. It is the worst experience I have ever had from a company

Been a customer on and off for the last 15 years this company has become very bad in the last year or so if you place an order it’s like a lottery whether you actually receive it or not know information actually given as other people have said here they just don’t care they do what they want. They’ve got your money.

My order id this 670401266 it's been 11days still my order not delivered this is very poor management and I'll not prefer this website because it's very bad experience for me

Three times I've ordered with next day delivery and EVERY SINGLE TIME theres been a delay. Once it never came.

It’s bad experience I’m buy Protin and certain. Taste is so bad vanilla flavour and same certain I’m Throw the bin

Impact whey Protein vanilla flavour & Creatine . too sweet and disgusting flavour.Don’t buy my money totally wasted 🥲 plz plz guys don’t buy my protein supplements? Better on company is the best supplement products?

Purchased the 5kg package as well as other products from them due to a great deal they had on at the time, or so I thought.

Upon arrival my parcel didn’t contain my 5kg of protein. The most expensive item. I assumed that this would arrive on another day so I waited and threw away the wrapping. Nothing arrived I checked my account online and it said it should have arrived with everything else.

Reached out to customer support and it was going well spoke to a few people as it was never the same person each response I received. Eventually said that they would send out replacement. However, a new ticket was then created to their “investigations team”.

Long story short because I am pretty much done with this and done with them. Want to make sure other know what they are getting themselves into. They asked me if I could take pictures of the packaging. I already threw it away. They then said they would check cctv footage. They checked said parcel was packaged and prepared properly then said they have now closed my account and won’t recover any orders from me…

I’m now down £80+ have no way of contacting them without an account. No way of emailing in. No way of resolving this. Worst customer service I’ve experienced. They of course didn’t provide me with this footage. Even if it was package correctly how do I know that I received correct parcel? Or that it wasn’t tampered with. All I know is I don’t have what I ordered. Will not recommend them to anyone else. From the reviews I’m reading it seems as though I’m not the first this has happened to and I won’t be the last unfortunately.

BE CAREFUL!

Awful service. I placed an order and immediately cancelled it, when it was in Order Placed status, and the website confirmed cancellation. I then reordered the correct stuff and I've now been waiting 4 days for it and still it sits in "Processing" and hasn't been dispatched. Today I get an email saying both orders are delayed so I chat with Thrashnie in customer services to explain i cancelled the first order and they tell me the cancellation didn't happen because it was already dispatched, yet it's stil showing as "Processing". Agent has no intention of cancelling and tells me I can return goods. I have now asked to cancel both orders as they are not dispateched but they refuse to. Absolute con merchants

Awful customer service.
Awful website.
Awful delivery times

Bad experience

They will cancel your order with no heads up or provide any sort of reasoning