MY Protein Reviews 

Recently purchased a hoodie and joggers for the gym. I took the hoodie out the packet to find it covered in dust, with one area having a line of thick dust on it. Also found what looked like an off cut of material in the pocket of the hoodie. Not the best really when you already put the price of the items up by a few quid just to put it on sale, meaning customers saved absolutely no money on these items. At least pretend to care about customers and the quality of your items.

Myprotein’s referral scheme is misleading. My friend used my referral code, placed an order over £45, received the products, and got the credit. However, Myprotein is now refusing to give me mine, claiming the order didn’t get the referral discount—despite us following all the rules. Customer service has been unhelpful, and this feels like a way to avoid honouring promotions. Very disappointing and not a good look for a company that relies on customer loyalty.

Just in case you are about to post a review on here about MyProtein, the company based in Manchester that manufactures sports etc drinks, who are part of The Hut Group (THG), it seems to me this is a spoof webpage and your'e wasting your time just as I wasted mine. Maybe it is a decoy by MyProtein to divert adverse criticism. But there is a Trustpilot webpage for the real organisation and it's easy to find. It is such a pity that all the adverse feedback on here has gone to waste and MyProtein are probably laughing their socks off at their success in avoiding the truth about their appalling service. They don't even claim this page. BTW for good measure, post on the THG page as well. They are a plc and reliant upon shareholder for their continuance. I made the point in my post that shareholders should be wary of such a disaffected organisation who are alien to the concept of customer service and customer satisfaction. MyProtein don't care two hoots about either.

Placed an order on the 12th Feb. Paid extra for next day delivery. Had my dispatch notification and stayed home knowing nobody else would be there to take delivery. I then went on live chat late afternoon to check it was out and was told it would be delivered up to 7:30pm latest - Stayed home. Never turned up. Whole day wasted. It arrived the following evening.

Went back on live chat to get my NDD charge back and was told a £5 credit would be added to my account within 24 hours. 4 days later. Nothing. Back to live chat. Received an apology and a promise it would be added to my account in 24 hours. Again, nothing.

I’ve lost a whole day of my life waiting for something I paid for that despite assurances didn’t turn up when it should have and then countless waiting time on live chats over a £5 credit that I no longer want.

Good product but there are plenty of other places to use. Had problems with my last order as well. Time to try other companies I think.

Order no: 652067315 for your reference

I ordered a oder for a whey protein powder and it's the worst last time i ordered a Whey Essential protein powder which taste really bad, But now i spent more money and got a 2.5kg for £50 thinking this one would taste better but it taste exactly the same. I'm really unsatisfied with the order. There are better companies which give a better taste for the whey protein.
order number 652526081

As with previous people, evri failed to deliver 2 weeks ago and my protein just state you have to wait for the delivery.
Terrible customer service from both partied involved.

I wish i could give no stars

Evri have lost my parcel they were told by evri its lost they were going to send me a replacement then cancelled the replacement so they can see if my original is delivered its been 2 weeks so far no replacement no refund nothing but wait and see there thieves in my eyes

Awful Service – Avoid This Company

I strongly urge anyone considering purchasing from Myprotein to avoid them at all costs. My recent experience with this company has been nothing short of a nightmare.

I placed an order which their courier lost, and after weeks of back-and-forth messages with their customer service team, I was repeatedly met with generic, dismissive responses and a total lack of accountability. I was promised a refund within 3-5 working days, yet it took far longer to receive it, and I only got it by sheer coincidence after relentlessly chasing them.

Their handling of the situation was appalling. The communication was abysmal, with multiple agents failing to properly review the ongoing issue and instead sending repetitive, unhelpful replies. This company has shown a complete disregard for their customers’ time and money.

If you value good service and peace of mind when shopping online, do yourself a favor and shop elsewhere. I wouldn’t trust them to deliver a protein bar, let alone handle an issue competently. Absolutely disgraceful service.

Avoid Myprotein at all costs.

Bought 2 large bags of essential whey protein. I am literally throwing away most of it because the powder does not mix properly in a shaker. Its totally useless. The quality is so poor. At times i have had clumps of dry powder in my mouth and have to spit it out. I have contacted my protein who literally make it so hard to make a complaint. They replied with the usual useless advice that its an automated response. Absolute garbage. I will never buy another product from this company ever again

Terrible customer service! (Offshore)

Shipped (and lost) by Evri - whose service is also terrible.

3 weeks later they have not sent me a replacement order or refund.

How is this company still operating

Protein has changed recipe and tastes like plastic. Asked for an exchange and the chatbot said no and just hung up on me. Never going near them again.

Absolutely useless. They take the full order amount and part ship the smallest cheapest item as all other items out of stock. They take orders and the money on items out of stock, no warehouse systems and use the worst delivery courier, Evri. Incompetent management. At every level, you have to ask countless times for any information and the customer service agents seem no be able to understand simple questions, all by message no humans to speak with. They don’t have an ETA on items out of stock and will only part refund and not the delivery charge even though the items ordered go together and I want to return. They are crooks and scam you out of money. Customer service are useless, don't read your contact messages, they contradict themselves. Lost me as a customer now. Just shocking, avoid this totally incompetent company. I shall now be buying from theyre competitors, Warrior or Bulk.

I was going to copy and paste the absolute joke of my customer service experience on here, but after reading the other reviews, my concern of the message service being AI seems to be the general consensus. They have simply ripped me off and I can’t get a straight reply. I’m literally going around in one big circle. I won’t be buying from these ever again and instead of referring my friends for the £15 you don’t get, I will be recommending a different company. The losses from me and the people I know will cost these many £1000’s each year. Looking at the other reviews I suspect the losses will be far more extensive.

I voice the same as the below reviews customer service is AI.

Still no order from the 04th of Jan and now it’s the 13th.

Will not be ordering from these again chasing up refund absolute joke

Their telephone is permanently unavailable and the order is unfulfilled. Used to be a good company

Goods were apparently damaged in transit. 3 days on from next day delivery no sign of them. You simply cannot contact anyone to sort out the issue. The AI assistant is simply useless

I thought my poor review was going to fly in the face of public opinion but it appears poor customer service is their MO. Gets one star for ease of ordering but just try and use the CS WhatsApp message service and it’s clear they don’t care. The occasional intervention from a human is short-lived and you need to go back to square one. The My Vegan Protein range is poor. The strawberry is inedible. They clearly don’t care about pleasing the consumer. Shocking experience. Won’t use again

Paid for 9 boxes of protein bars - received them all and every single box was out of date in 8 days (120+ bars!)

Customer service was not listening and not helping at all.

Poor service, untrustworthy
Products were ‘lost’ until I spent an age sorting with company till delivered. On returning items refund was not paid after receiving email to say it would be. Had to keep chasing for it - it’s still not in my bank account.

Ordered an item which had a 'free gift' which didn't arrive. After some back and forth, where my responses were not being read, was told that free gifts were subject to availability. This was the reason I took the offer. Won't be using them again.