Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, whi... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Write date is complicated, and for the réservation number is not évident to know that we have to add a Zéro before to validé it
Company replied
Realy difficult to found the referenc code which is aboloutly needed to the chaeck in
Company replied
We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried
Company replied
4.0
Great
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I am very disappointed with this…
I am very disappointed with this company. Just been charged exorbitant subscription fees. Never consciously signed up for anything!! Checked online this has happened to many people. They have refused my request for a refund. This is a SCAM
22 May 2026
Unprompted review
Reply from My Trip Online
Dear Terry Morgan,
Thanks for leaving a review on our company. We are truly sorry that our subscription service did not meet your expectations. Your feedback will be considered to help us improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
I can't understand the positive reviews…
I can't understand the positive reviews for this site. It's a scam. They charge for services such as online check in for a flight, which the airline itself does for free. They then try to hit you for ongoing charges. There is no way I can see to unsubscribe from the constant e-mail bombardment that you get once you have given them your address. My big mistake. I have blocked these chancers and marked them as spam. My advice: avoid at all costs!
22 May 2026
Unprompted review
Reply from My Trip Online
Dear Tobias,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
Reply from My Trip Online
Dear Shahzaib Hassan,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Deju Farkas,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Nuray Artiran,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Andrew Skeggs,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Yeeloon Kim,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Jaime,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
I found you very easy to use
21 May 2026
Reply from My Trip Online
Dear Tony Chivers,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Avoid using
Avoid using. Will charge you to checkin online then charge you a subscription without communication.
21 May 2026
Unprompted review
Reply from My Trip Online
Dear Kareena Preston,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. To clarify, your subscription with us starts when you click the submit button to complete your automated airport check-in for your flight XQ 166 with booking reference T8828V.
Please note that everything is clearly outlined on our website, specifically on the Checkout page, that we charge a service fee. A free trial was provided, allowing you to access our services and test our platform, and you also have the opportunity to cancel the membership without any charges. The service fee will be charged only if the membership cancellation is not requested within the trial period.
Do not hesitate to contact us if you require further assistance.
Best regards,
Charles
Reply from My Trip Online
Dear maurice robert zara,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Olga Kutsenko,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. We regret to inform you that we are unable to issue your airport Fast Track voucher due to its unavailability.
Once again, we apologise if you faced any issues.
Best regards,
Charles
This is a scammer website just check…
This is a scammer website just check the 1 stars reviews and you will find out that they are thieves and steal from peoples cards without consent. It happened to me and way too many people.
16 May 2026
Unprompted review
Reply from My Trip Online
Dear Joni Berisha,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
Average xxxx
19 May 2026
Reply from My Trip Online
Dear Peter dobrianski,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Mathew,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear murat asci,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Great service thanks
Great service thanks , please don't ask for a survey though in the middle of it all
18 May 2026
Reply from My Trip Online
Dear Peter Fearnhead,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Valued Customer,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Zitha Ngulube,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Tiberiu,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
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