Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, whi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Write date is complicated, and for the réservation number is not évident to know that we have to add a Zéro before to validé it
Company replied
Realy difficult to found the referenc code which is aboloutly needed to the chaeck in
Company replied
We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried
Company replied
4.0
Great
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from My Trip Online
Dear Mary Grace Abuan Y,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Pavol Kálazi,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Reply from My Trip Online
Dear Antonia Tzanaki,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
AWSOME!!!!!!!!!!
5 May 2026
Reply from My Trip Online
Dear Nikolaos Vallianatos,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Andrew,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
SCAMMER ALERT!
SCAMMER ALERT!! I was checking in online by wizz air then they used 3rd party aka this website my trip online. I was skeptical about it when they asked for 0.75£ later on they charged me 79£. Luckily, my bank stopped it, but blocked my card. I called them up they said it's a subscription.
17 April 2026
Unprompted review
Reply from My Trip Online
Dear Sambath Lay,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. To clarify, your subscription with us starts when you click the submit button to complete your automated airport check-in for your flight W9 5737.
Please note that everything is clearly outlined on our website, specifically on the Checkout page, that we charge a service fee. A free trial was provided, allowing you to access our services and test our platform, and you also have the opportunity to cancel the membership without any charges. The service fee will be charged only if the membership cancellation is not requested within the trial period.
Do not hesitate to contact us if you require further assistance.
Best regards,
Charles
Reply from My Trip Online
Dear Aurelio De Araújo,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Speed and efficiency
7 April 2026
Reply from My Trip Online
Dear Athanasios Protopapas,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Matthew Bland,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Reply from My Trip Online
Dear Nicoleta-Gabriela Sapungiu,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Clarity and consistency
It was really easy to find everything what I needed, and was really quick
4 January 2026
Reply from My Trip Online
Dear Stanislav Bulka,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Herminia Zarzoso,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Vita Revelli,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Daniel Ionascu,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Gonzalo Aranda,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Patrick Bellanger,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
I had to select Italian as nationality
I had to select Italian as nationality, cause my nationality is not on the list. I'm a citizen of the Republic of San Marino
30 March 2025
Reply from My Trip Online
Dear GERARDO Giovagnoli,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Reply from My Trip Online
Dear Burtoiu Ștefan Marian,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Danijela Lepojevic Stefanovic,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
SCAMMERS
SCAMMERS. THEY CHARGED 69 EUROS FOR NO REASON. I USED THE SERVICE TO CHECK IN TO A FLIGHT, AND IT WAS GOING TO COST 1 EURO, 3 DAYS AFTERWARDS THEY CHARGED ME 69 EUROS. AND I HAVE CONTACTED MY BANK
20 March 2026
Unprompted review
Reply from My Trip Online
Dear Felix Spjuth Gevert,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.