My Auto Shop Reviews 

742
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Kent My auto shop auckland completed a pre inspection for me yesterday 30/7/26 He was through and completed to satisfaction He was on time and sent the report through to me straight away. highly r... See more

Rated 5 out of 5 stars

Had booked a comprehensive service, Jack was allocated worker for it, have had Jack come round couple times for another job and his work ethic is professional, prompt w response and his explanation wa... See more

Rated 5 out of 5 stars

Booked rear brake pads and discs rotor replacement for this Wednesday just gone but was bumped down to today. Thankfully they did let me know yesterday via phone call. Recieved email and text about th... See more

Rated 1 out of 5 stars

Very poor service. Booked for a "Diagnostic" check on vehicle. No mechanical fix required, simply wanting to know what issues identified via Diagnostic test. Received reply following day stating they... See more

Company replied

Company details

  1. Mechanic

Written by the company

My Auto Shop thinks about car maintenance differently. We provide a trusted and convenient way to keep your car running smoothly, without all the hassle and confusion.


Contact info

4.1

Great

TrustScore 4 out of 5

742 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(742)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Inspection was quick and provided me with a good review that was helping me in ensuring that the issue with the brake pads was fixed by the dealer before they sold me the vehicle.

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and thorough!

Report was efficient - we picked the car up the next day and drove all the way back to Wellington from Auckland. Car was exactly how the technician said. The report was very detailed with photos detailing everything in the car. Thanks so much!

6 February 2023
Unprompted review
Rated 3 out of 5 stars

The process to book a technician was good

The process to book a technician was really good and easy, phone calls and communication was great.
my only problem was I was quoted a price then it was changed and we had a discussion about it and they said they will honour the quote I was given and the next day they did not honour the original quote, not a lot of difference in the quote but it is the principle

8 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

The company was easy to find on the internet and the booking process and response was efficient. I was kept informed throughout the process. I am not totally au fait with the technical terms but managed to locate a service that I thought best matched what was wrong with my car

8 February 2023
Unprompted review
Rated 5 out of 5 stars

The convenience of having to be at home…

The convenience of having to be at home while the service is being done. But not only that explained the issues I had to fix with the car even had parts available for a filter that needed replacing. Will definitely use this service again.

7 February 2023
Unprompted review
Rated 1 out of 5 stars

booking is a nightmare do not use this company

booked a home visit with the website last week, got called a couple days later and told they cant make it that day and can we rebook teh day after. I agreed and was told the booking was made for the following day, I even received a conformation email stating the new date/time for the booking. The day of the new booking comes and they dont show up at all!! the only notification i get from them was AFTER they closed at 5pm with a txt saying. "Just reaching out to see if you were wanting to re book your work 3-4 days past now?" after replying to the txt stating them it was already rebooked and was supposed to be done today the only information i got was " it doesnt look like it got scheduled today our apologies." no it did get scheduled and i got the email to confirm it. As it was after 5PM theres no way contact at all so im left with no repairs, money gone with a pre paid appointment they didnt bother going to, and no attempt to resolve their mistake.

6 February 2023
Unprompted review
Rated 5 out of 5 stars

Technician that came to my home to…

Technician that came to my home to change a starter motor, was super fast an efficient and also very well mannered I would by far highly recommend the service I received today. To all my family and friends.
Am very grateful for the work done by your company
Thank you so much
Kind regards
Jaye

6 February 2023
Unprompted review
Rated 5 out of 5 stars

Booked Mobile Mechanic

Booked Mobile Mechanic. Was waiting for the parts to be delivered to the mechanic for 1.5 weeks. When the part didnt arrive on time and had to rebooking few times, myautoshop communicated with me really well. With the phone call, txt and email. Communication is on top!!! Best customer service!!! Thank you!!

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Very amazing service

Very amazing service
Super grateful for the expertise and the speed of it all.
I'm going to recommend to all, and will be using my auto shop again

Huge thanks to Tim..

31 January 2023
Unprompted review
Rated 5 out of 5 stars

A pre-purchase inspection through My…

A pre-purchase inspection through My Autoshop is perfect for people like me who are new drivers and don't know anything about the internal aspects of a car. I learned a lot and can use the report of the mechanic to decide whether I should buy this car or not.

30 January 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look