Mystery Football Webshop | MyBallerBox Reviews 

WATCH OUT!!! IT IS A SCAM - terrible experience - still have not received order after 2 months and payment was withdrawn 2 months ago!!

I ordered my shirts a long time ago, and they have not arrived yet but after i contacted MyBallerBox I was assured that they would fix the mistake by sending the shirts asap. Since it has taken so long they rewarded me with an additional shirt, which is a very nice gesture.

Ordered a shirt & free bonus shirt on December 21. Bit late for a Christmas gift, but hey..! Order was confirmed and quickly the confirmation from DPD. But no action at all.

After 2 requests for information a reply with an honest response. However no response afterwards at all. It’s been nearly 7 weeks and still nothing.

Seems to be impossible to get any contact or response. Scam…?

Update 24/02/2026:
Despite the response intill today no refund nor shirts delivered.

In my opinion shameless to write here that you have given a full refund when you haven’t.

I’ld still rather have the shirts, but l’m afraight that I may need to make a next move… Unbelieveable!

Update 03/03/2026
No refund as promised and stated. But…surprise! Yesterday Inreceived a shirt and a mystery-item. So it all ends OK

I've been waiting for my order since November.

REFUND MY ORDER!!!!!!! CHRIST I'VE MESSAGED AND REACHED OUT TO SOCIALS AND NOTHING!

REFUND ME NOW. AWFUL SERVICE

ORDER NUMBER 7429
NEVER ARRIVED ORDERED IN NOVEMBER!!

SCAM. They don't deliver the product for weeks. Just after PayPal threatened to withdraw the money again, they sent the package. Furthermore, the "free" mystery shirt is not actually a shirt but just shorts.

I highly discourage buying anything there.

I strongly advise against ordering from MyBallerBox.

I placed my order on December 3rd, 2025 and, as of mid-January 2026, I still have not received my order. Despite multiple emails claiming that the items were “on the way,” no valid tracking number has ever been provided.

Communication has been slow and vague, with repeated apologies and promises, but no concrete proof of shipment. Instead of resolving the issue properly, I was offered a discount code, which is not helpful when the original order hasn’t arrived.

Delays can happen, especially during busy periods, but weeks without delivery or tracking is unacceptable. This experience has caused a lot of frustration and uncertainty.

Based on my experience, I cannot recommend this shop and would advise others to be very cautious before ordering.

UPDATE3: Parcel finally arrived. I won't buy anything here again. Too much hassle.
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UPDATE2: On January 17, I received a tracking number. However, since then the shipment tracking has shown only the status “parcel handed over to parcel shop.”
After five days without any further movement, I am starting to question whether the parcel was actually shipped at all. Unfortunately, my doubts about this seller are growing.
Communication with the seller remains very difficult, as I have received little to no response so far.
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UPDATE: The seller answered my mails and he will ship the package with tracking number by tomorrow. I will update when the package arrives.
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I placed order #9041 on December 15, 2026. Delivery before Christmas was guaranteed by MyBallerbox.
On December 26, I received an email saying the package had been shipped, but no tracking number was provided, and the package has still not arrived.

I have sent several emails to customer support regarding this issue and have not received any response.
At this point, I seriously doubt that I will ever receive the package or get the money back.

I ordered and got confirmation same day. after 3 months of contacting support in varoius ways i have still not received package or got refound, this is a SCAM! DONT BUY FROM THIS PAGE!

Ilias, the owner, is a really nice guy.

Got my order a bit later than expected, but he personally reached out to me and let me knew how much he was working during christmas. Gave me some compensation for the struggle as well, really good customer service!

I placed an order with MyBallersBox on December 9 (two jerseys + a surprise item) and paid in full. On December 25 I received a notification saying the order was “on its way” and that I could track it via Track & Trace, but I never received any tracking number or link.

I contacted customer support to request an update and the tracking details, but I have not received any response. At this point, the lack of communication is very disappointing.

Unless I receive proof of shipment (carrier + tracking) and a realistic delivery date immediately, I expect a full refund. I cannot recommend this company due to the missing tracking information and lack of support.

**Update at end**

Ordered the 2 shirt pack for Christmas presents, its now Jan 6th and still not here.

Annoyingly only real update was an automated email the week before Christmas assuring me that they would still arrive for Christmas....the order still wasnt processed on December 22nd so wrote and asked them to cancel and refund as the order wasnt fulfilled, no response.

December 27th I asked for an update but again no response.

December 30th, another automated mail saying the parcel is sent...tommorrow is January 7th will it arrive...probably not.

**Update**
Received the parcel Jan 9th. Asked for there to be no premier league clubs included and they sent Swansea, they have been a Premier League club and any football business would know that.

The other shirt was in the wrong size and had no badge or crest anywhere on the front, only some stitching on the back saying it was Empoli, cannot find that shirt online anywhere so not convinced it's a legit club merch piece....regardless it was still the wrong size.

***Final Update***
They reached out to me and effectively asked me to change my review and they would fix it but then went quiet again so I had to do a chargeback through my credit card. Complete ballache but only way to get refunded.

Slight delay with my package , but once we got through to the owner the matter was resolved , along with a bonus free shirt , many Thanks and best of luck with 2026

Order #7575
I placed my order on Black Friday, thinking that there would be plenty of time for it to arrive before Christmas. It still hasn't arrived. I received an email saying that "we are on track," but with Christmas just around the corner, I hardly believe it will arrive, as there is only one day left. In such a case, it would have been nice to receive at least a personalized message about the status of my package.

UPDATE: We have received the order as of 01/16 with a missing item and a defected bonus item, but received an immediate response for the complaining email and the shipping has already begun with the compensation.
The received product is an Ipswich Town 2017/2018 away jersey with immaculate quality and badges.

Order #9072 was done on the 15th December, aiming to be shipped on the following day (as advertised on the website at that moment - "orders until 9 pm would be shipped on the next day") to receive it before Christmas.

21st December, still no tracking number nor any updates on the order's status. After 2 emails were sent, I only got automatic/general emails mentioning some delays in the shipping process due to high demand. However, still no concrete and personalized information/definition on my process, which is really frustrating.

I'll update the post when there are any changes... But overall experience 2/5 due to lack of communication.

I put in an order on 3/12. Planned to be a christmas present, I thought there was plenty of time. No feedback other than an automatic message explaining they're behind in sending out the orders and that they're going to send it as soon as possible. This is very dissapointing and you should give out realistic devliery dates. I would not placed my order knowing that it takes 20 days for shipment.

I put in an order on 22/11. This is a christmas present for my son so I thought there was plenty of time for the shirts to be delivered. Now it's 17/12 and still no shirts!!
If you can't keep up with the orders you have to pause new orders coming in!

I emailed the company on 14/12 to check on my order. No personal reply, only an automatic message explaining they're behind in sending out the orders and that they're going to get back to me asap. Let's see if they reply this week. This is very dissapointing!

I ordered 2 shirts for Christmas presents for my brothers on the Black Friday sale and 3 weeks later I am still waiting for my order…

I have mailed and also tried to use the chatbot service but have received ZERO response from the company, honestly this is probably the worst service I have received. You would think that a company would first consider working their backlog before advertising new promotions on their website…

Order #8791

Messaged twice about order but they finally got back to me as they had been really busy. Order has now been shipped.
Thank you for being honest with me and for fulfilling the order.
Best wishes and Happy Christmas