Support reply times of one business day is an absolute lie. I placed an Order (order #12558) on 25th July, Wrote an e-mail on 01st August asking about it, 5th August again and this Morning without any... See more
Company replied
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We ordered World cup mystery Match shirts boxes. 1x XL 2x XXL The package came from Netherlands to Denmark, within 4 business days - Great and fast delivery! We got 2 of the same shí... See more
Company replied
I've ordered more than three weeks ago. The website claims that any order will be shipped on the same day. Until now, nothing has happend except for two generic mails that ask for patience, becaus... See more
Hi, First of all I would like to send a big thank you to everyone at MyBallerBox , despite my bad patience and angry emails ( my order status wasn’t updated in a week so I thought I’ve been scam... See more
Company details
Written by the company
Update from the owner – please read: Hi, I’m Ilias, owner of MyBallerBox. If you’re checking our profile or thinking of leaving a review, please know: we’re aware of the issues and working hard to fix them. We’re a small business that grew faster than we could handle, which caused delays and missed emails. I take full responsibility, and I’m personally making sure everyone is contacted and taken care of. You’re absolutely free to share your frustration – just know we’re here, working non-stop to make it right. Thank you for your patience. – Ilias | MyBallerBox
Contact info
Netherlands
- myballerbox.com
2.9
Average
922 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 1 week
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After a small misunderstanding
After a small misunderstanding, the package arrived very quickly. We are very satisfied with the jerseys we received. I was very happy with the Odisha FC jersey. All recommendations and I will definitely buy again
17 February 2025
Unprompted review
Reply from Mystery Football Webshop | MyBallerBox
Hi Irena,
Once again, thank you so much for understanding what went wrong!
I'm happy to hear that you like the jersey.
If you ever need anything, feel free to reach out.
Best regards,
Team MyBallerBox
My order never came
I ordered an ac milan shirt, but it never came. I contacted the Support 3 times and i never got a response. It is almost 1,5 months now since my order…
16 February 2025
Unprompted review
Reply from Mystery Football Webshop | MyBallerBox
Hi,
We're very sorry to hear that you haven’t received your order and that you’ve had trouble reaching our support team. This is absolutely not the experience we want for our customers.
We’d love to resolve this for you as quickly as possible. Could you please provide us with your order number? That way, we can immediately look into this and find a solution for you.
Please reach out to us at info@myballerbox.com and we’ll make sure to sort this out.
Again, our sincere apologies for the inconvenience. We truly appreciate your patience and will do our best to make things right.
Best regards,
Team MyBallerBox
Happy son with a great shirt!
My son wanted a football shirt for Christmas and sent me a link to this company.
They sent the shirt, but unfortunately (our fault) it was too big for him. They then exchanged the shirt for the right size with no trouble at all.
My son is absolutely delighted with his shirt - it is a particularly great one - and it was really nice to have a human at the other end to deal with over email, sorting out the problem swiftly.
Thank you Ilias!
25 December 2024
Unprompted review
My baller box has hands-down the best
My baller box has hands-down the best, most highest quality football shirts. I have looked online at a lot of places, but none of them come close to MyBallerbox.
Absolutely recommend MyBallerBox. 10/10.
8 February 2025
Unprompted review
Return package
I got my shirt 3 weeks after i orderd and i had waited for so long and when i got my package i did not like the shirt. I read on the web site and it stod that it was "100 day return policy" i do not know how to return my shirt so i mailed them and i got nothing i got no answer then i decided to text to there chat but got nothing. I WANT TO RETURN MY PACKAGE
10 January 2025
Unprompted review
I am really happy with the shirt I got!
I am really happy with the shirt I got!
13 January 2025
Unprompted review
Absolutely amazing experience with…
Absolutely amazing experience with MyBallerBox! The concept of receiving mystery football shirts is so exciting, and it did not disappoint.
The service was smooth and professional, and the shipping was quicker than expected. I got a fantastic deal for what I paid.
I’d highly recommend MyBallerBox to any football fan, I'll definitely be ordering again!
3 December 2024
Unprompted review
6 WEEKS SINCE ORDERED AND NEVER…
6 WEEKS SINCE ORDERED AND NEVER RECEIVED ANYTHING, I HAVE SENT EMAILS, TEXTED TO THE IG PAGE AND NEVER GOT AN ANSWER, IM NOT SURE IF THEY JUST SCAMMED ME AT THIS POINT
14 October 2024
Unprompted review
Reply from Mystery Football Webshop | MyBallerBox
Dear Camilo,
Once again, our sincerest apologies for the inconvenience caused.
As mentioned in our direct message on social media, we are currently facing stock issues with the product you ordered. We understand that it is unacceptable for you to have waited this long to receive your package. To address this, we have canceled your order and processed a full refund.
We deeply regret the situation and appreciate your patience. Please know that we are taking steps to learn from this and improve our processes to avoid such issues in the future.
Kind regards,
Team MyBallerBox
price, quality and service top
very nice company to order your football shirts from. despite an ordered with very high quality. There was minor damage to my order. Found a suitable solution together with the company. very polite, responds immediately. I personally advise you to order here, both price and quality and service are top!
16 August 2024
Unprompted review
Reply from Mystery Football Webshop | MyBallerBox
Dear,
It's nice to hear that you are satisfied with our service!
We hope to see you back in the future ;)
Kind regards,
Team MyBallerBox
Good quality and fast delivery
Good quality and fast delivery. Ordered my shirt and it was top quality. Delivered also on time. Would recommend
16 July 2024
Unprompted review
No response
No response, package not sent, no contact via email or chat. If I don't have something I don't sell it, 30 euros is nothing compared to a disappointed child. No greetings
20 June 2024
Unprompted review
Reply from Mystery Football Webshop | MyBallerBox
Dear Jakub,
We are currently experiencing an unusually high demand, which caused problems with our delivery time.
However, your order has now been shipped.
Our sincerest apologies for the delay!
Kind regards,
Team MyBallerBox
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