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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation, excellent paper, and vibrant illustrations. Many people found the ordering process simple and hassle-free, appreciating the ease of personalization and the timely, well-packaged delivery. However, some people were dissatisfied with the user experience, mentioning issues with tracking, unexpected delivery delays, or receiving incorrect orders. A few other people also felt that the content of some books was poorly written or contained confusing American grammar, and that the personalization options for character appearance varied inconsistently.

What people talk about most

Product

Customers consistently note positive experiences with product quality and personalization. Many reviewers... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of the books,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and simplicity. Many reviewers... See more

User experience

People report ambiguous experiences with the user experience. Many customers found the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From moment I ordered the whole process was so simple and hassle free. Updates were available to see of what stage book was at wheter it was printing, or binding or shipping. It was very quick process... See more

Company replied

Rated 5 out of 5 stars

I got my two grandchildren a book each for Christmas, the books are so beautiful, they Children absolutely love reading them and were amazed to find their names in the story. I made the mistake, I d... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 books and they are fantastic! The stories of the ones I chose are just brilliant and It was lovely to read them. They feature 3 on my youngest Grandchildren, all siblings, and their names... See more

Company replied

Rated 5 out of 5 stars

Very good quality for a reasonable price when done on a 241 deal The names were transposed correctly, the stories longer than I thought they would've been so many more pages than I expected, and the... See more

Company replied


Company details

  1. Childrens Book Shop
  2. Baby shop
  3. Childrens Shop

About My Best Book

Written by the company

📚 Personalised Children's Books 📚

Explore together as a family, with your children as the stars of their own adventure. Along with their name, you personalise their skin tone, hair colour and hair style, and other features depending on the book. The books are be ordered online with ease, exciting to read and are a great keepsake

🤩 A Unique Gift for Unique Children 🤩

Our large range of different adventures means you will be able to find the perfect book for your loved one. For the youngest reader, there are books about a trip in the forest and learning colours outside. Older children can explore the Land of Dinosaurs, an underwater odyssey or a quest to help the Winter Queen’s magical lantern glow bright again! br>

Books to help with the big life transitions for a child are also available. It could be that your little hero does not want to say goodbye to their pacifier, they need a good bedtime routine or are soon starting school. Written by a child psychologist, these books aim to provide guidelines and helpful tips to ease the stress of these big changes.

We are very happy to hear from our customers and are always ready to help find the perfect book for your child.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

846 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

THIS COMPANY HAS BEEN EXCELLANT TO ME…

THIS COMPANY HAS BEEN EXCELLANT TO ME AS REGARDS DELIVERY AND OF COURSE THE BOOKS THEMSELVES ARE GREAT.....VERY GOOD QUALITY,COLOUR, FIGURES THEMSELVES ARE MAGICAL.....

12 November 2025
Unprompted review
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Reply from My Best Book

Wonderful to hear, Margaret! Thank you very much for taking the time to write should a kind review.

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous. Very good quality and delivered in great time. Thank you so much my grandchildren will love their cooks.

31 October 2025
Unprompted review
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Reply from My Best Book

Wonderful! Thank you so much for your kind review, Sarah.

Rated 5 out of 5 stars

Wonderful book

The whole process was easy from start to finish. Bought it as a present for a little girls birthday and she loved it.

24 October 2025
Unprompted review
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Reply from My Best Book

Perfect! Wonderful to hear the book was well received. Thank you for your review, Annie.

Rated 3 out of 5 stars

I asked for Mammy & Daddy & Nana Kitty…

I asked for Mammy & Daddy & Nana Kitty & Grandad to be included in the story. Mammy & Daddy were only mentioned a few times and Nana Kitty & Grandad only once!!! For such a long story I felt that they could have been more involved in the story. Very disappointed!!

31 October 2025
Unprompted review
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Reply from My Best Book

I am sorry to hear that you were left feeling disappointed by the book that you ordered. We hope that the children still got lots of enjoyment from reading it.

If you would like to give us any further feedback, you're more than welcome to write to us at info@mybestbook.uk.

Best wishes,
Dan from My Best Book.

Rated 5 out of 5 stars

The book was very well produced and…

The book was very well produced and illustrated with bright colours and personalizing it has made it very special

17 October 2025
Unprompted review
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Reply from My Best Book

That's wonderful to hear, Eileen. Thank you for reviewing our books.

Rated 5 out of 5 stars

Easy to order

Easy to order. Books are beautifully printed and have a good story line - my boys will love them.

15 October 2025
Unprompted review
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Reply from My Best Book

Lovely to hear! Thank you for your review, Marion.

Rated 5 out of 5 stars

Very simple online ordering process

Very simple online ordering process, and book arrived exactly as promised, on time, beautifully bound and presented.

24 October 2025
Unprompted review
My Best Book logo

Reply from My Best Book

Wonderful to hear! Thank you for your kind review, Ann

Rated 5 out of 5 stars

Beautiful Personalised Book

I ordered a personalised Christmas book for our daughter. We received emails when the book had been dispatched and when it was due to be delivered.
When it arrived it was well packaged and the book itself is beautiful. We cannot wait to read her the story with the cute, customisable character in it!

16 October 2025
Unprompted review
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Reply from My Best Book

Perfect! Thank you for your lovely review :)

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, fabulous personalised books of really good quality and old fashioned customer service

6 October 2025
Unprompted review
My Best Book logo

Reply from My Best Book

Thank you for your lovely review, Theresa.

Rated 5 out of 5 stars

Quick,drawings had real likeness to the

Quick,drawings had real likeness to the family members in the book. My grandaughter loved it. It was simple to read and very well informed for the child.

13 August 2025
Unprompted review
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Reply from My Best Book

Lovely to hear, Debby! Thank you so much for your kind review.

Rated 2 out of 5 stars

So disappointed

I purchased three books, and whilst the quality of the actual book (paper etc) is good, quite frankly, the content is dreadful. The stories are just badly written, and this is made worse as, though purchased from My Best Book UK (which turns out not to be based in the UK at all), they use American grammar in places (eg "different than") and incorrect English in others (eg "Nevermind").
The stories are also unnecessarily specific, for example going into details about what happens at school, and I feel that for young children reading a book about them, starting their named school, this could be very misleading as this isn't what will happen at their school.
Finally the options for personalising the appearance of the characters varies from title to title, which is very frustrating.
Had I been able to preview this book in full before purchasing (like you can with other companies) I would not have wasted my money.

29 July 2025
Unprompted review
My Best Book logo

Reply from My Best Book

Thank you for your review, Helen.

I am very sorry to hear that you are not happy with your books. Our books are written to be accessible to children and are proofread by native speakers for each language. If you have any further feedback regarding the grammar, please write to us at info@mybestbook.uk.

The content of our school and toilet-training books is to provide children with concrete examples of how these transitions may happen. However, we understand that schools and families differ in their approaches.

A full preview of each book is available by clicking/pressing on the book, before adding any personal details. Please don't hesitate to contact us if you have any further feedback.

Best wishes,
Dan.

Rated 5 out of 5 stars

Book is lovely and great quality

Book is lovely and great quality. Came in the time advised. Loved the multiple options for personalisation as allowed me to get something similar to my daughter.

25 July 2025
Unprompted review
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Reply from My Best Book

Lovely! Thank you so much for your kind review, Zoe.

Rated 5 out of 5 stars

Ciara Waves Goodbye to Nappies

I absolutely love the book. It talks about everyday things a child would do and my Granddaughter can relate to them.

1 August 2025
Unprompted review
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Reply from My Best Book

Amazing! That's lovely to hear, Janet. Thank you for your review.

Rated 5 out of 5 stars

Brilliant books

I ordered 3 books and they are fantastic! The stories of the ones I chose are just brilliant and It was lovely to read them. They feature 3 on my youngest Grandchildren, all siblings, and their names are throughout each book. I'm sure they will be thrilled to receive and read them on their Birthday's. One is coming up soon and the other 2 are a bit later on in the year. It was easy to put details in, with names, hair colour etc to make them personalised and the delivery was very good, packaged well and no damage so arrived in pristine condition.

9 July 2025
Unprompted review
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Reply from My Best Book

Wonderful! Thank you so much for your lovely review, Mrs Giles.

Rated 5 out of 5 stars

great books

Easy to order, amazing book my grandson loves these books. It really does help with a 4 years old's feelings and experiences.

1 July 2025
Unprompted review
My Best Book logo

Reply from My Best Book

That's wonderful to hear, Jane. Thank you for reviewing our books.

Rated 5 out of 5 stars

Beautiful book

Beautiful book. Beautifully illustrated. My granddaughter and her parents love it.

14 July 2025
Unprompted review
My Best Book logo

Reply from My Best Book

Fantastic! Thank you so much for your kind words. Sherry.

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