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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation, excellent paper, and vibrant illustrations. Many people found the ordering process simple and hassle-free, appreciating the ease of personalization and the timely, well-packaged delivery. However, some people were dissatisfied with the user experience, mentioning issues with tracking, unexpected delivery delays, or receiving incorrect orders. A few other people also felt that the content of some books was poorly written or contained confusing American grammar, and that the personalization options for character appearance varied inconsistently.

What people talk about most

Product

Customers consistently note positive experiences with product quality and personalization. Many reviewers... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of the books,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and simplicity. Many reviewers... See more

User experience

People report ambiguous experiences with the user experience. Many customers found the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From moment I ordered the whole process was so simple and hassle free. Updates were available to see of what stage book was at wheter it was printing, or binding or shipping. It was very quick process... See more

Company replied

Rated 5 out of 5 stars

I got my two grandchildren a book each for Christmas, the books are so beautiful, they Children absolutely love reading them and were amazed to find their names in the story. I made the mistake, I d... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 books and they are fantastic! The stories of the ones I chose are just brilliant and It was lovely to read them. They feature 3 on my youngest Grandchildren, all siblings, and their names... See more

Company replied

Rated 5 out of 5 stars

Very good quality for a reasonable price when done on a 241 deal The names were transposed correctly, the stories longer than I thought they would've been so many more pages than I expected, and the... See more

Company replied


Company details

  1. Childrens Book Shop
  2. Baby shop
  3. Childrens Shop

About My Best Book

Written by the company

📚 Personalised Children's Books 📚

Explore together as a family, with your children as the stars of their own adventure. Along with their name, you personalise their skin tone, hair colour and hair style, and other features depending on the book. The books are be ordered online with ease, exciting to read and are a great keepsake

🤩 A Unique Gift for Unique Children 🤩

Our large range of different adventures means you will be able to find the perfect book for your loved one. For the youngest reader, there are books about a trip in the forest and learning colours outside. Older children can explore the Land of Dinosaurs, an underwater odyssey or a quest to help the Winter Queen’s magical lantern glow bright again! br>

Books to help with the big life transitions for a child are also available. It could be that your little hero does not want to say goodbye to their pacifier, they need a good bedtime routine or are soon starting school. Written by a child psychologist, these books aim to provide guidelines and helpful tips to ease the stress of these big changes.

We are very happy to hear from our customers and are always ready to help find the perfect book for your child.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

846 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to order and unusually it is also…

Easy to order and unusually it is also possible to correct any errors within a short timeframe after ordering too. The books are Christmas gives for my grandchildren so yet to be received but I hope they will enjoy reading about themselves.

28 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Amazing to hear! Thank you so much for being a lovely customer and kindly reviewing us, Lisa.

Rated 5 out of 5 stars

The book is lovely

The book is lovely, so much better than some of the others as it has a proper story. My grandson will love it

23 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Fantastic! Thank you for your lovely review, June.

Rated 5 out of 5 stars

Once again - a great product from a great company!

This wasn't our first order from My Best Book - we were very confident that the quality, price and delivery would be every bit as good as last time ... and we weren't disappointed!

22 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Amazing to hear! Thank you so much for being a lovely customer and kindly reviewing us, Charles.

Rated 5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to delivery. The book is lovely, great quality, lovely story, very happy with this, and so will my granddaughter be.

1 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Fantastic! Thank you for your lovely review, Sharon.

Rated 1 out of 5 stars

Extremely poor quality

Extremely poor quality. Poor communication. Paid rather expensive delivery and book still didn’t come within the time frame provided. Would never re purchase

11 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Hi Laoise,

I am sorry to hear that this has been your experience with us. I can see that your order was shipped on November 4th and was delivered on the 11th, so it did not match our estimated delivery of 5-7 working days.

We are always more than happy to find a solution to rectify situations like this. Delayed delivery can sadly happen due to the shipping process. I can completely understand your disappointment. We are also disappointed that you did not receive the order in the stated time.

Please write to us at info@mybestbook.com if there is anything else we can help with.

Best wishes,
Dan.

Rated 5 out of 5 stars

Order two books and they came within a…

Order two books and they came within a week. I am very pleased with them they look lovely being able to add two names to the story makes them extra special.

8 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Fantastic! Thank you so much for your review, Paul.

Rated 5 out of 5 stars

Easy at every stage

Easy to order, great choices.. transparency at all stages of ordering/ billing.
Delighted with products.. Will use again.

28 October 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Perfect. We are thrilled that you are delighted with your order, Mary. Thank you for taking the time to review us.

Rated 3 out of 5 stars

Lovely story book but disappointingly…

Lovely story book but disappointingly small. I got the impression from the adverts that it was a much bigger book and was disappointed when it arrived. The content is really good however.

15 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Hi Barry,

Thank you very much for your review. I am sorry to hear that the book was smaller than you expected. All books can be ordered in a A5 or an A4 (larger) format. if there is anything further that we can help with, you are always welcome to email us at info@mybestbook.ie.

Best wishes,
Dan.

Rated 5 out of 5 stars

A little keepsake

Easy to use website, it shows the finished product better purchasing and gives updates on arrival of package . The book is designed perfectly,
A wonderful gift, a little keepsake 💗

15 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

We really appreciate your lovely review, Tracey. Thank you.

Rated 5 out of 5 stars

My Best Book is a wonderful company

My Best Book is a wonderful company, providing beautiful keepsake gifts for children!
The drawings are beautiful, the quality is 😍😍 The books arrived so quickly.
I'm really satisfied with it! ❤

21 October 2024
Unprompted review
My Best Book logo

Reply from My Best Book

What a wonderful review. Thank you so much, Brooke.

Rated 5 out of 5 stars

Used this company last Christmas and…

Used this company last Christmas and was very pleased. Decided to use them again this year and they are very efficient with follow up queries and would definitely recommend.

14 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

This is lovely to hear, Peter. Thank you so much for your review.

Rated 5 out of 5 stars

A shower of shite

Wow what a book brilliantly written i could not put it down. What a heartfelt book about the troubles and the daily life of a mother and father overcoming so much. A normal family trying to bring up children in this day and age I related to this book so much it made me laugh it made me cry highly recommended

11 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Wow, you had us with the title, Lorna! Thank you for your kind review.

Rated 4 out of 5 stars

Nice looking books

Nice looking books. Speedy service. Packaged well. Delivered quickly.

8 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Lovely! Thank you for your review, Anthony. Maybe, you could let us know what we could do better to get that elusive 5th star?

Rated 5 out of 5 stars

The book is totally amazing

The book is totally amazing. My nephews were blown away with it. Great quality, great story and great pictures. Couldn't ask for more. 100% happy

23 October 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Perfect! Thank you for your lovely review, Fran.

Rated 4 out of 5 stars

A nice idea

Printing was a bit washed out on the cover.
Story far too wordy for my 3 year old granddaughter for a bedtime story, the Dinosaur called Tricky meant to be a Triceratops was more like a Stegosauras who was the missing character in the book
It seems only fair to update this review - Evie Loves it !!!!!!!!

19 October 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Hi Paul,

Thank you for your feedback. I am sorry to hear that the front cover appears "washed." Please write to me, with your order number, at info@mybestbook.uk and I will get this resolved for you.

Regarding the appearance of the dinosaurs: The dinosaur book is one of our bestselling books and we have not received this feedback before. However, we appreciate all forms of feedback and I will take this to our editorial team.

Best wishes,
Dan.

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