Mybookkeepers Reviews 4

do not hire... wasted money. effort. staff isn't on it and I have to redo all my books.

I paid mybookkeepers.com to build my QuickBooks online accounts for me, since I was previously with the desktop version for years. I have two different companies that I was trying to set up, and since I was unfamiliar with how the online version worked, I thought they would be the best option to get everything set up properly. The experience has been frustrating to say the least. Not only did they combine multiple bank accounts for different companies in the same file, their communication was very poor and I had to pay someone else to fix everything that they did. I spent over $3000 with them and I wasted my money in six months of my life with their incompetency. Stay away from them

HORRIBLE! They should have paid me for all the work I had to do to FIX what I trusted and paid them to do. No communication and files missing is just the beginning. The only good thing I can say is that this company proved to me that I can do it myself after having to clean up their mess.

Terrible company, completely dishonest. Also operating under GotAccountants.com and allegedly PleaseCleanMyBooks.com

tl;dr -- they didn't reconcile my books for nearly half a year even though they were getting paid, then when I called them out on it, rushed through to catch up (but left things out), and closed my account, with no refund offered.

I had simple tasks for them -- just reconcile my accounts, and occasionally answer QBO questions. It would often take them one to two months to answer the questions, and while they would eventually get there, these were questions I needed answered now, not in two months.

At some point I opened my QBO audit logs to discover that they hadn't been in for months. I challenged them on it and they lied to me that I couldn't see where they logged in, but they'd be happy to show me -- but never set up that call to "show me".

Finally I dug deeper and found that most of my accounts hadn't been reconciled in MONTHS, and I challenged them again. They ranted at me that they "will not stand for allegations of fraud!" (their word, not mine!) and would be wrapping up my books and closing my account.

They did six months work in about 90 minutes, and closed my account. In the end, I paid $3,486 for about three to five hours of actual work, and when I just sat down to reconcile on my own… found that the most complicated account hadn't been reconciled in three months. So I still have to do that one myself.

They are liars, and fraudsters. Pure and simple. Do NOT sign up with them.