MyBudget Reviews 1,547

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, often highlighting their ability to simplify complex financial situations and provide reassuring support. The service is frequently described as exceptional, with many people appreciating the personalized attention and the effectiveness in managing finances, helping them achieve goals and become debt-free. Reviewers also find the customer service to be outstanding, noting the team's efficiency, understanding, and non-judgmental attitude. However, some people were dissatisfied with the pricing, mentioning that the fees are high and can make it harder to maintain a tight budget. A few other people also felt that the service could be improved by having a consistent point of contact, as dealing with different agents can sometimes be frustrating.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Customer service

Consumers find customer service to be a positive experience, consistently highlighting the helpfulness,... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently report that joining the... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed satisfaction, noting they saved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were once struggling with debt due to credit cards and personal loans. However, after meeting MyBudget and receiving their help, we were able to escape the depths of debt. At first, there were some... See more

Company replied

Rated 5 out of 5 stars

We were helped immensely by my budget. They not only contacted our creditors & worked out a debt agreement, so that we are now debt free. They were kind and reassuring, but also made us realise how... See more

Company replied

Rated 5 out of 5 stars

My partner and I were really struggling financially before signing up with MyBudget. They helped get us out of massive debt by managing our money for us and getting our bills paid on time. Not having... See more

Company replied

Rated 5 out of 5 stars

My wife and I are just starting with my budget. We had some issues with payments on correct days due to bank changes etc. Being a FIFO worker with multiple different pays made things even harder. My B... See more

Company replied


Company details

  1. Financial advisor
  2. Alternative Financial Services
  3. Insolvency service

Written by the company

MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.

Live your life without having to worry about money.

Written by the company

Pay your bills on time, have savings in the bank and achieve your financial goals faster!
1300 300 922 | Call now to request a FREE, no obligation consultation.

Book Your Free Phone Consultation Today

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always manages to pay my bills and put…

Always manages to pay my bills and put me at ease. Friendly, reliable, and very helpful.
Couldn't do without them.
Cost of living has risen drastically.

10 March 2026
MyBudget logo

Reply from MyBudget

Thank you so much for your lovely words, Elle!

We’re really glad to hear we’ve been able to help keep things on track and give you some peace of mind.

We’re always here for you whenever you need support, especially with the cost-of-living pressures.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Always helpful

Always helpful

10 March 2026
MyBudget logo

Reply from MyBudget

Thank you for sharing, Jenni.

We’re so glad to hear our team is always there for you. We really appreciate your kind words and look forward to continuing to support you on your journey.

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Amazing

Everyone that has picked the phone up to me and I’ve spoken to have been amazing, I don’t understand finances and they explain in very well and making things so much stress less for me so thank you very much

10 April 2026
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for your kind words, Nat.

It’s wonderful to hear that our team has been able to support you and make your finances easier to understand.

We’re really glad we can help take some of the stress out of managing your finances.

We’re always here for you whenever you need us!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Good service

I have been a customer of My Budget for 6 1/2 years in that time they have been very supportive and Accommodating. No matter when I rang or who I spoke to they were always helpful.

9 April 2026
Unprompted review
MyBudget logo

Reply from MyBudget

Wow 6.5 years is a huge milestone! Thank you for sticking by us all this time.

We're so glad to hear our team has always been there for you. Your review has made our day!

Thanks for taking the time to share your experience.

Dominique and the MyBudget Team

Rated 5 out of 5 stars

Such encouraging service!

Cara was so lovely and helpful and honestly such a great hype-woman for me staring my own business! Such a great call!

7 April 2026
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for your kind words, Beth!

We’re absolutely thrilled to hear about your experience with Cara.

She really is amazing at what she does, and we’re so glad she could be there to support and hype you up as you take such an exciting step in starting your own business!

Wishing you all the success on your journey, we’re cheering you on every step of the way!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I got a phone call from a supervisor

I got a phone call from a supervisor, Jon, today who was doing an audit on my Budget. He had a look and realigned things which made our budget look much better. He was super helpful, got really excited about improving our budget and how to make a few changes to make a big impact. This made my weekend! Thank you!!

27 March 2026
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this, Isadora.

We’re thrilled to hear how helpful Jon was and that he could make such a positive impact on your budget! It’s wonderful to know his support and excitement helped turn things around and set you up for even better results.

We can't wait to see what you can achieve as we continue along this journey.

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

CARA!!

CARA!!! What an absolute
Queen! Not only did she build me up and straighten my crown she celebrated with me and shared genuine excitement for my little wins such as starting my own business.

Cara deserves a pay rise or a promotion.

Thanks Cara for making our phone call so pleasant.

27 March 2026
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this, Bree.

What a beautiful shoutout! We’re so glad to hear that Cara made you feel supported, celebrated your wins, and brought such genuine excitement to your journey.

Thanks again for taking the time to share your experience, and best of luck with your new business venture. We’ll be here every step of the way!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Debt Free- my journey looking bright

Highly recommended
Staff are always very professional and knowledgeable. And always answer my enquiry’s. Have been with them probably 3 years now best decision I ever made.

16 July 2025
MyBudget logo

Reply from MyBudget

Thank you so much for sharing, Melissa!

We’re so glad to hear that our team has been able to support you over the past three years. It’s truly wonderful to know that the team has gone above and beyond, that’s exactly what we love to hear!

Keep up the fantastic work! We're here for you every step of the way.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

AMAZING

AMAZING, Best decision I made in years.

8 February 2026
MyBudget logo

Reply from MyBudget

Thank you for sharing, Marica!

We’re so pleased to hear that joining us has been the best decision for you and that you’re having such a positive experience.

Thank you for trusting us to support you on your financial journey!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Great Sevice

Great service. Takes all the stress out of making sure all bills are paid.

9 February 2026
MyBudget logo

Reply from MyBudget

Thank you for sharing, Zofia!

We’re so glad to hear that our service has helped take the stress out of managing and paying your bills. That peace of mind is exactly what we aim to provide.

Keep up the great work!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Thank You MyBudget …

We are coming up to being with MyBudget for a year and it has been the best decision we could have made. The staff are very supportive and friendly. They explain everything to us.

5 February 2026
MyBudget logo

Reply from MyBudget

Thank you for sharing your experience, Jacki.

We are so happy to know that your experience so far has been so positive and that our team has provided you with the support you deserve!

Congratulations on reaching the one-year mark. We can't wait to continue supporting you as you move forward.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars
MyBudget logo

Reply from MyBudget

Thank you for taking the time to share this feedback, Robyn.

It's wonderful to hear that has been your experience.

Keep up the great work, and we are here to support you along the way.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I’ve been with my budget over five…

I’ve been with my budget over five years it’s been so great help me with my budget and I work away in the mines so everything paid on time so stress free . Wonderful staff Thankyou my budget .😊

1 February 2026
MyBudget logo

Reply from MyBudget

Thank you so much for sharing, Sharon.

We’re thrilled to hear that we’ve been able to make managing your finances stress-free, especially with your busy work schedule.

It’s been our pleasure to support you for the past five years, and here’s to many more!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

This review is for Nicole

This review is for Nicole. I called and had so many questions and she not only answered my questions in a positive way but also came up with strategies to make the budget work for me and go a long way.

1 February 2026
MyBudget logo

Reply from MyBudget

Thank you so much for sharing your experience, Emma!

It truly made our day to hear this. Nicole is a true asset to the team, always thorough, informative, and dedicated to providing the best support for our clients.

We’re so glad you got to experience Nicole’s expertise.

Here’s to many more positive experiences like this one!

Kind regards,
Maddy and the MyBudget Team

Rated 4 out of 5 stars

Justine was very open and honest and…

Justine was very open and honest and made the experience a pleasure.

4 February 2026
MyBudget logo

Reply from MyBudget

Thank you for sharing this, Phillip!

We’re so glad to hear Justine made the experience such a positive one. Her openness and honesty are exactly what we strive for.

Thanks,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I signed up a couple months ago and I…

I signed up a couple months ago and I was afraid of letting go of trying to control my own finances
The team at My Budget are really helpful and efficient and they really work hard to make sure that this new way of managing my budget works for me. It’s the people in the background customising things to ensure I’m on track that has sold me
I’m really impressed at the high quality service, and I’m here for the long term
Thanks so much John, Sian, Sarah - all the team , you’re really awesome

3 March 2026
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this, Deborah!

It’s amazing to hear that making the shift from handling your own finances to trusting someone else with them felt comfortable and tailored to you. That’s exactly what our team strives to do: create an experience that works for you.

We’re so grateful to have you with us, and can’t wait to keep supporting you on your journey!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Stress free

We have been with My Budget for over ten years. In that time, we have never been stressed regarding money and paying bills. The staff are amazing and have always been there to help.

2 February 2026
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this, Cathy!

Over ten years is an incredible milestone, and it means so much to hear that you’ve felt stress-free about your money and bills all that time. That kind of peace of mind is exactly what we aim to provide.

We’re grateful for your kind words about our team; they truly care about being there when it matters most.

Here is to another decade of support!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Budget assistance for job hunters

Nola provided excellent assistance in running test information across my existing budget to enable me to ensure income from a potential new position would keep my budget at a '5'.

27 February 2026
MyBudget logo

Reply from MyBudget

Thank you so much for sharing, Wendy!

We’re so glad to hear that Nola was able to give you the clarity, visibility and tools you needed to make such an important decision in your life. That kind of confidence is exactly what we hope to help our clients achieve.

We can’t wait to see what you accomplish next. We’ll be cheering you on every step of the way!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I was having some issue with my budget

I was having some issue with my budget, not the fault of My Budget, but after making a phone call to them and speaking with John he was able to work out a solution to the issues I was having and I am more than happy with the out come that we have been able to achieve .
Thank you so much Jon for your assistance. It is very much appreciated.

26 February 2026
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this, David!

We’re really glad you reached out and that John was able to step in and help find a solution for you.

It’s fantastic to hear you’re more than happy with the outcome. We’ll be sure to pass your appreciation on to Jon, he’ll really value your kind words.

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Not going anywhere?

I have been with MyBudget for almost 9 years, and in that time the level of courtesy remains at a high standard. I have had all my requests dealt with in a professional manner and there is always friendly conversation.

4 February 2026
MyBudget logo

Reply from MyBudget

Thank you so much for sharing, Jannette!

9 years, what a milestone! Knowing that our courtesy, professionalism and friendly support have remained consistent over the years is exactly what we strive for every single day.

We appreciate the feedback, and we cannot wait to see what else you can achieve!

Kind regards,
Maddy and the MyBudget Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look