mycar Tyre & Auto - Richmond Reviews 158

Prompt, friendly and efficient service

Great communication and reasonable quote. All works completed as per expectations (replacement of rear brake pads and discs) Andrew had great professionalism from beginning to end. Highly recommend.

I've visited mycar a couple of times in the last 6 months as I've had issues with radiator hose and the radiator breaking down. Andrew and team have been really amazing at accommodating me on short notice and have ensured quality service every time. Always appreciate the service and time from the team and will definitely return.

The team at mycar Richmond were super helpful, did a great service, ran me through the car's needs and my budget, which was incredibly helpful. Would highly recommend to friends and family. Thanks for your help!

Friendly service with a good conversation with the mechanic on what was wrong and was fixed. Also let us know of potential futures that did not need fixing now but to keep an eye on.
Quick service turn around times as well.

Easy to work with and efficient

Andrew at mycar Richmond was great. Explained everything well and was great to deal with. Clear, concise and happy going. It's the little things that count in customer service. Will definitely be back after that experience.

The gentleman who met me at the counter was excellent.
The cost was a bit expensive and the roadside assistance was great but I couldn’t cancel my racv roadside assistance so it was not helpful. I would have preferred a slightly lower fee instead.

Andrew and his colleagues were extremely helpful. I needed a single tyre replaced due to a puncture. The warehouse said 12 week wait for stock, but Andrew managed to find one from another store. All done in a few hours!

Easy to deal with, completed the service and repairs on time and for a reasonable price. Staff were polite and friendly and explained what needed to be done very well.

Great customer service! Very flexible and responsive and they were really lovely to deal with! Also have a great tyre care plan

A very quick and seamless tyre change by the Mycar team in Richmond. Lovely staff too! I wouldn’t hesitate in returning :)

I was impressed with the efficiency of the tyre fitting process. I was in and out in just over an hour.

I had an extremely disappointing experience with this mechanic and would strongly caution others before bringing their car here.

I took my car in last Thursday for a basic service, which should include standard checks such as oil levels and general inspection. The very next day my car displayed a warning saying the oil level was low and that I needed to add oil immediately. This was alarming considering the car had just been serviced.

When I called the workshop on Saturday morning to explain the issue, the person I spoke to was dismissive and initially unwilling to look at the car that day. I explained that my car was actively telling me to add oil immediately and that I didn’t feel comfortable driving it in that condition. It was only after pushing the issue that they reluctantly agreed to look at it.

When my car was eventually inspected, I was told that both the oil sensor and bonnet sensor were “faulty” and that this was simply a coincidence. I was also told that the only issue they found was that my bushings need replacing. This was confusing and concerning, as in my previous three or four services I’ve been told that multiple components required attention, including brakes needing replacing, an engine oil leak, amongst other things, none of which were mentioned this time.

To make matters worse, my engine light has now come on following the service and this was not addressed at all.

When I raised my concerns, the manager Andrew’s response was essentially that it was just a coincidence and that if I wasn’t happy I could “take it up with the customer care team.” This level of accountability and customer service is unacceptable.

As a 23 year old woman, I feel completely taken advantage of and dismissed. I brought my car in expecting a routine service and instead left with new warning messages, unexplained sensor “failures,” and an engine light that was not present before. My car is now in a worse state than when I brought it in.

I have never experienced such poor quality service or such dismissive customer treatment. I will absolutely not be returning and would not recommend this workshop to others.

Really helpful stuff and very supportive specially the manager he was soo supportive and understanding.

Really kind n caring good job 👍

Professional service, on time, and polite

Easy and quick