My Car Import Reviews 

1,038
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and supportive staff for taking care of everything, ensuring that complex vehicle importation procedures remain entirely simple and stress-free. Consumers also appreciate the intuitive online portal, noting that it delivers prompt answers, easy document uploads, and reliable guidance from beginning to end. Many reviewers often note the excellent overall service provided, emphasizing the remarkable flexibility regarding vehicle collection times to easily accommodate personal schedules. However, some people mentioned that communication could occasionally experience delays or that receiving more explicit instructions regarding the required paperwork would improve the overall experience.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is extremely helpful and makes... See more

Staff

Consumers find staff to be positive, highlighting helpful and knowledgeable service from the entire team.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting phenomenal support, excellent communication,... See more

User experience

Users describe positive interactions with user experience, highlighting how uncomplicated and straightforward... See more

Response time

People report positive experiences with response time, highlighting excellent service and timely updates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Complete help and support from start to finish, I finally imported my Classic car from our time living abroad, having left it in a foreign barn for nine years and then a U.K garage for a year I needed... See more

Rated 5 out of 5 stars

I have recently imported and registered my Landrover from France. From my initial enquiry their advice and information was helpful and accurate. Whilst I initially thought their fee was steep, I thin... See more

Rated 5 out of 5 stars

Exceptional! I was struggling with the thought of taking my bike Gosforth and having it tested to get UK registration. Hiring a van, taking a day off work, going through the test and not knowing... See more

Rated 5 out of 5 stars

Made the experience of bringing a car into the UK very simple and they took care of everything. This included helping me with sourcing the vehicle using a reliable and recommended source. Steph kept m... See more


Company details

  1. Import Export Company
  2. Vehicle Registration Agency
  3. Driver and vehicle licensing agency
  4. Importer
  5. Vehicle Shipping Agent

Written by the company

My Car Import have been importing vehicles to the UK from all over the world for the last 25 years. We offer customers wishing to import a vehicle into the UK an easy alternative to having to take on the process by themselves. We have built our business on a professional door-to-door service that covers every aspect of your vehicle import and stop the potential problems if you do not have our team to help you. We have the extensive and detailed knowledge required to make the decision to import a vehicle to the UK an easy one – we are here to offer the solution to import your vehicle to the UK. If you’re relocating to the UK, purchased a car of any age from abroad or bringing your European car into the country, we’re here to help. Use My Car Import for your vehicle import and you will be assured whilst we use our worldwide business to business network, industry knowledge and unique privately operated IVA testing facilities to quickly and cost effectively get you and your car back on the road here in the UK. REASONS TO CHOOSE MY CAR IMPORT: EU & NON-EU VEHICLE IMPORT EXPERTS WORLDWIDE NETWORK OF CONTAINER SHIPPING THE ONLY PRIVATELY HELD IVA TESTING LANE FOR PASSENGER CARS IN THE UK A HUGELY EXPERIENCED TEAM OF IMPORT, TESTING AND REGISTRATION EXPERTS FASTEST TURNAROUND TIME DOOR TO DOOR OF ANY FIRM IN THE UK FAST TRACK DVLA REGISTRATIONS EXTENSIVE AGENT AND PARTNER NETWORK THROUGHOUT THE WORLD IN HOUSE LIGHT CONVERSIONS AND COMPLIANCE TESTING PREPARATION


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,038)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good company comprehensive…

Very good company comprehensive knowledge and advice throughout process always on hand for any queries.
Buy with confidence!

26 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you so much for your great feedback. We're really pleased to hear that our knowledge and advice helped guide you through the process, and that you felt supported every step of the way. If you ever need anything else, we’ll be here to help.
The Team @ My Car Import

Rated 5 out of 5 stars

VERY HAPPY ...MADE THE PROCESS VERY…

VERY HAPPY ...MADE THE PROCESS VERY EASY .
GOOD COMMUNCATIONS START TO FINISH

25 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for your fantastic review. We’re so glad to hear that the process was easy and that our communication kept everything on track from start to finish. If you need anything else in the future, don’t hesitate to reach out!
The Team @ My Car Import

Rated 5 out of 5 stars

Great service

Nathan has provided all the necessary information for me to collect my car after a long shipping journey from Bangkok to Southampton. Everything was on point, I cannot recommend him more!

25 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for sharing your experience. We’re so glad to hear that we were able to provide you with all the information you needed to collect your car after its journey. It's fantastic to know that everything went smoothly, and we really appreciate your high recommendation.
The Team @ My Car Import

Rated 5 out of 5 stars

Great company

Great company. Very efficient and professional staff. We felt at ease that our vehicles were in great hands.

22 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Amazing to hear. We’re so glad to hear that you felt at ease and confident with our team handling your vehicles. If you ever need anything else, we’ll be here to help.
The Team @ My Car Import

Rated 5 out of 5 stars

EXCELLENT COMPANY TO DEAL WITH

I spoke with my car import back in December only to ask them a question about a vehicle that i imported using a different company, they was so helpful giving me the info & they got nothing out of it only being helpful, so i needed help to register my truck spoke with James 18 days later truck is registered i was kept informed throughout the application.
I can highly recommend them for importing a vehicle.

17 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you so much for your kind words and for sharing your experience. It's great to hear that James and the team were able to assist you efficiently and keep you informed throughout the process. We really appreciate your recommendation, and if you need any further assistance in the future, don’t hesitate to reach out!
The Team @ My Car Import

Rated 5 out of 5 stars

All the team at MyCarImport have been…

All the team at MyCarImport have been fantastic in helping me to deal with this complicated process. Communication was prompt and their portal was very easy to use, Everything was done within a couple of weeks and I am now in receipt of my new UK registration plates. I wouldn’t hesitate to recommend them.

14 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you so much for your wonderful review. We're thrilled to hear that you had such a positive experience with our team. It's great to know that our communication and portal made the process easier for you. We're happy we could assist in getting your UK registration plates sorted quickly. Your recommendation means a lot to us. If you need anything else in the future, don't hesitate to reach out.
The Team @ My Car Import

Rated 5 out of 5 stars

Importing Car from France

My Car Import made the entire process of reimporting my car back to the UK very easy and painless. I've no doubt that it was also a faster process than trying to deal with HMRC/DVLA directly.

12 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for taking the time to provide your feedback. We're glad to hear that we could make the reimportation process smooth and hassle-free for you. If you ever need any more help, please reach out.
The Team @ My Car Import

Rated 5 out of 5 stars

smooth and easy to use service

easy to deal with very smooth operation and took all the stress out of relocating my car from spain to uk. would not hesitate to use them again if necessary. well done

13 February 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Hi Kenneth,

We’re delighted to hear that you found our service smooth, easy to use, and stress-free when relocating your car from Spain to the UK. Your kind words mean a lot, and we truly appreciate your trust in us.

The Team @ My Car Import

Rated 5 out of 5 stars

Car imports made simple

If you're in need of help with importing a vehicle, then look no further. It's not often that a service provider exceeds your every expectation, but My Car Import has done that and more.

Their service removes all of the worry and complexity for the customer, and it's seamless. Their team are extraordinarily competent, cooperative and customer focused. The entire process is handled with superb efficiency, and you're kept informed and updated throughout. The team goes above and beyond in helping to accommodate requests, and you're made to feel as though nothing is too much trouble.

These guys deal with some fabulous cars, but they treated my old Land Rover like a Ferrari.

This service has been worth every penny. I wholeheartedly recommend My Car Import.

10 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you, Caroline!

Your review truly means the world to us! We’re delighted to hear that we exceeded your expectations and made the import process completely seamless for you. Our goal is always to remove the stress and complexity for our customers, and it’s fantastic to know that you felt well taken care of every step of the way.

We especially love that you felt your Land Rover was treated like a Ferrari—that’s exactly how we believe every vehicle should be handled!

The Team @ My Car Import

Rated 5 out of 5 stars

Import from Cyprus to the UK

I recently used this company to import my car to the UK from Cyprus. I can’t praise them enough for the work they did. The car arrived in excellent condition with the correct modifications for the UK. There was fantastic communication from the company throughout and they expertly guided me through the process, essentially turning what could have been a very stressful experience into a breeze. I cannot recommend them enough!

5 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you, Harry!

We’re so pleased to hear that you had such a smooth experience importing your car from Cyprus with us! Ensuring your car arrives in excellent condition with the correct modifications, while keeping the process stress-free, is exactly what we aim for. Your kind words and recommendation mean a lot to us!

The Team @ My Car Import

Rated 5 out of 5 stars

Quick to respond and Professional

Quick to respond and I spoke with a person (not a bot); came up with a solution for our specific problem and our vehicle was licensed in a week (we had been waiting for the vehicle dealership to license the vehicle since July 2024 (8 months ago). MyCarImport did it in a week. Very professional and very responsive and their online portal make it very easy to upload documents and keep track of the application progress. Wouldnt look anywhere else when next licensing/ importing a vehicle into the UK.

28 February 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Hi Matthew,

We’re so pleased to hear that you found our service professional, responsive, and efficient! Helping our customers find solutions and making the process as smooth as possible is what we do best. It’s fantastic to know that our online portal made things easier for you, and we truly appreciate your trust in us.

The Team @ My Car Import

Rated 5 out of 5 stars

I ended up using My Car Import because… I was finding the import process so stressful

I ended up using My Car Import because I was really struggling with all the requirements to import my vehicle after I had brought it across to the UK. From the start they were brilliant, fast, able to answer my many many questions and just made it so much easier for me. It was the biggest relief when I could just hand it all over to them. I would highly recommend using this company!

5 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Hi Beth,

We’re so glad we could take the stress out of the import process for you! It’s always our goal to make things as smooth and straightforward as possible, and we’re delighted to hear that you felt relieved handing it all over to us. We truly appreciate your kind words and recommendation! If you ever need anything in the future, we’re always happy to help.

The Team @ My Car Import

Rated 5 out of 5 stars

A really well ordered process with…

A really well ordered process with engaged communication

5 March 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you, John!

We appreciate your 5-star review and are glad to hear you found our process well-ordered with engaged communication. Keeping our customers informed every step of the way is a priority for us! If you ever need our services again, we’re always here to help.

The Team @ My Car Import

Rated 5 out of 5 stars

1st class import conversion company

Very professional, polite ,efficient process from start to finish. Kept me informed at all stages. Would recommend this company to anyone wishing to convert foreign bought cars which have been brought back to UK.

20 February 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Hi Peter,

We truly appreciate your kind words and are thrilled to hear that you found our process professional, efficient, and well-communicated from start to finish. Your recommendation means a lot to us! If you ever need assistance in the future, we’re always here to help.

The Team @ My Car Import

Rated 5 out of 5 stars

Excellent import service

Ryan handled all of our import documentation. The service was excellent and very quick. Extremely pleased with the service and would highly recommend.

27 February 2025
Unprompted review
My Car Import logo

Reply from My Car Import

We’re delighted to hear that you were extremely pleased with our service and that Ryan was able to assist you with your import documentation efficiently. Your recommendation means a lot to us! If you ever need anything in the future, we’re always here to help.

The Team @ My Car Import

Rated 5 out of 5 stars

Fantastic FAST professional service

Fantastic FAST professional service
Would recommend without hesitation

17 February 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you, Rob!

We really appreciate your 5-star review and your kind words about our fast and professional service. It’s great to hear that you’d recommend us without hesitation! If you ever need anything in the future, we’re always here to help.

The Team @ My Car Import

Rated 5 out of 5 stars

Outstanding levels of service and…

Outstanding levels of service and attentiveness. I rarely had to wait long at all for a reply and felt fully informed and updated of progress at appropriate points.

I would wholeheartedly recommend this service for a number of reasons:

Simplicity.
Efficiency.
Communication.

Took the headache out of an otherwise quite lengthy and convoluted back and forth with various UK government departments and organisations.

3 February 2025
Unprompted review
My Car Import logo

Reply from My Car Import

We’re thrilled to hear that you had such a positive experience with our service. We strive to make the process as simple, efficient, and communicative as possible, so it’s great to know we hit the mark for you. It was a pleasure helping you navigate through the complexities, and we truly appreciate your recommendation. If you ever need assistance in the future, don’t hesitate to reach out.
The Team @ My Car Import

Rated 5 out of 5 stars

Like clockwork and seamless

Like clockwork and seamless. Everything just worked so well and having never imported a car before, it was a great reassurance to be supported by these guys. Thank you James!

21 February 2025
Unprompted review
My Car Import logo

Reply from My Car Import

It's great to hear that everything went smoothly, and that we could provide the support you needed during your first car import. If you ever need assistance again, don’t hesitate to reach out!
The Team @ My Car Import

Rated 5 out of 5 stars

Excellent way to complete the import process at reasonable cost.…

Excellent communications at each stage and prompt action.
Several options offered for them to act on my behalf or let me take alternative.

18 February 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for your fantastic review. We're so glad to hear that you were pleased with our communication and prompt service. It’s great to know that you felt well-supported throughout. If you ever need assistance in the future, we’re always here to help!
The Team @ My Car Import

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look