My Carry Potty Reviews 

170
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Unfortunately my son will not use this carry potty, he finds it very uncomfortable and will only use if he can sit on our hands for padding which is definitely not ideal! I told the company this and t... See more

Rated 5 out of 5 stars

We bought the reusable training pants for our two year old daughter. They are fantastic - a lovely stretchy material, so a nice comfortable fit and easy to pull up and down (unlike some other brands t... See more

Company replied

Rated 5 out of 5 stars

We ordered a My Carry Potty from Amazon, but unfortunately it arrived damaged. I reached out directly to My Carry Potty, and within hours, Ellie and Katie responded with such kindness and efficiency... See more

Company replied

Rated 5 out of 5 stars

We purchased a Carry Potty and unfortunately the plastic clip which seals it broke relatively quickly without much use. I got in touch with the My Carry Potty team and were so impressed with their hel... See more

Company details

Written by the company

Since 2005, My Carry Potty has helped over 1 million parents to make potty training consistent, stress-free and fun for their little ones. They offer an extensive range of award-winning toilet training accessories and educational products, designed in the United Kingdom by ITV toilet training expert Amanda Jenner. They are home to the world's only leakproof potty, with a unique handle and a revolutionary leakproof seal that makes My Carry Potty® the perfect solution for potty training.


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4.0

Great

TrustScore 4 out of 5

170 reviews

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Replied to 50% of negative reviews

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4.0

All reviews

(170)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Reusable training pants - great!

We bought the reusable training pants for our two year old daughter. They are fantastic - a lovely stretchy material, so a nice comfortable fit and easy to pull up and down (unlike some other brands that we have tried of a similar style). Easy to rinse out and clean, and super fun ladybird print! She really loves wearing them so making the transition from nappies much easier!

15 September 2024
Unprompted review
My Carry Potty logo

Reply from My Carry Potty

Hello Nicola,

Thank you so much for your review, we are so pleased to hear your thoughts on our My Little Training Pants which are so essential for helping little ones with their independence and their potty training milestone.

We are wishing your little one success on her potty training journey! - Katie- My Carry Potty

Rated 3 out of 5 stars

Some improvements needed

A very pretty and easy to carry potty. My toddler has however found the seat to be a bit too narrow and not very comfortable which makes her reluctant to use it. She prefers the larger seated Argos potty.

3 September 2024
Unprompted review
My Carry Potty logo

Reply from My Carry Potty

Hello,

Thank you so much for your feedback, this is really important to us and we will pass this across to our product development team to review.

We are wishing your little one a successful potty training journey- My Carry Potty

Rated 5 out of 5 stars

ESSENTIAL for potty training

I am so happy with my purchase of the carry potty. Really convenient, great size to fit under the pram, robust to take on journeys, fun nemo design which my toddler loves. I was using an ordinary potty out and about before but made it difficult with having to find somewhere to empty it so I am so happy that this worry has been taken away and she can just go wherever she needs to now. Would 100% recommend. I have a 8 month old too so am very confident that this will last me to be able to use again with her so well worth the money.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Good product

Good product, little one likes it. We had an issue with the first delivery but, Katie from customer services resolved the matter within a few hours.

20 August 2024
Unprompted review
Rated 1 out of 5 stars

Potty not leakproof at all

Bought the toilet seat, step and potty.

Toilet seat and step get 4 stars, the seat is great and fits all the toilets we’ve used it on but the step is a little low, our average sized toddler struggles to get from step to seat or reach the sink when washing his hands. The design (penguin) is fun and he loved choosing it.

The potty is awful, zero stars. Bulky as people have said and for no good reason. It isn’t leakproof as advertised, found out the hard way. Luckily I’d tipped most of what was in there out but what was left ruined the stickers and chart, toilet paper and other stuff that was in the potty bag.
There is also no way of emptying it that doesn’t end up with pee down the sides of the potty and the handle or the back join or wherever. I don’t think it’s had one use where at least one of us hasn’t had pee dripped on us as a result of the awful design of the potty.
It’s also uncomfortable to sit on, my son had to get used to sitting on it which was another hurdle to overcome during the process of potty training and got a bruise from sitting down a bit too enthusiastically one time because it’s quite hard and narrow on their bum.

No idea how everyone is raving about the potty, buy one for a couple of pounds and it will do the same or better job.

UPDATE TO THIS REVIEW
I have lowered the review after I got in touch with Katie (as requested) to be sent an eyeroll of a reply and long list of ways I was using the potty incorrectly; confidently informing me the leaking was, in fact, all my fault. Wild. I was asked to send various videos of it being used (?), being closed, being lifted, and it leaking, to prove to them I was using it correctly! I mean, it’s a click and close clamshell design for goodness’ sake. Absolutely zero acknowledgement that their product *might* possibly not seal/ a manufacturing fault may have occurred and it all bore no resemblance with the PR reply to my review - which is purely so you believe they care. They don’t.

So, I did a poll of all the parents I knew that had owned the same potty and ONE said theirs didn’t leak - the rest said theirs did and most had thrown theirs away; but they still insist it’s leakproof.
Bonus feature: it’s a messy nightmare to empty.

If you want to spend £25 on landfill -
and want to get wee (or worse) on you/ your home/ your car - then this product is for you.

I’m also not the only reviewer who has noticed that raving 5 star reviews seem to follow after a poor review. Let’s see what follows.

19 July 2024
Unprompted review
My Carry Potty logo

Reply from My Carry Potty

Hello Jo, we're really sorry to hear you have had an issue with our potty and would like to urgently check this for you as it's designed to be fully leakproof.

We are so pleased to hear your little one loved choosing his Penguin seat and stool and hope this continues to provide encouragement and success within his potty training journey.

Please can you kindly get in touch with us so we can help to get this resolved ASAP for you at: customerservices@mycarrypotty.co.uk - Katie- My Carry Potty

Rated 5 out of 5 stars

Toilet training made easy

Great product, granddaughter loves using the seat and matching stool. Sturdy and durable, easy to wipe clean and fits on my toilet seat well. Delivery was fast and well packaged. The extra email tips and advice is really helpful although the certificate has 2023 on so not quite up-to-date.

28 May 2024
Rated 5 out of 5 stars

Great product, superb customer service

I bought a My Carry Potty for my little one and have found it so handy to take out and about, knowing we could use anytime/anywhere - it really is a great product.
However, we had been using it for about 6-8 weeks when the locking mechanism snapped and we could no longer securely close the potty. We were away on holiday at the time so this was a bit of a pain, but I managed to get an identical replacement delivered via Amazon Prime the next day. On returning from our trip I contacted My Carry Potty's customer service team by phone and spoke to a lovely lady called Katie, who was extremely pleasant and apologetic, but also resolved the situation quickly and easily for me, making sure I was refunded for the replacement potty I had purchased. I really wish all companies were this easy to deal with. Thank you Katie!

1 May 2024
Unprompted review
Rated 2 out of 5 stars

Want you to buy everything but don't offer it

The company sells you a potty training book in which they convince you that you need just about everything that they sell on their website. They further advise that it is vital for your toddler to pick their own character. If you decide to go along with that blatant marketing, don't even hope to actually get the products from the website - they are constantly sold out of one item or the other, as if they could not gauge what sells well. It is not possible to actually buy a complete set with any of the more popular characters.

25 April 2024
Unprompted review
My Carry Potty logo

Reply from My Carry Potty

Hello Yvonne,

We sincerely apologise for the inconvenience caused by out of stock items and bundles. Your feedback matters to us and we’d like to follow this up with you. Please kindly get in touch with us at customerservices@mycarrypotty.co.uk so we can assist you further. We’re committed to improving your experience and appreciate your patience - Julia

Rated 5 out of 5 stars

We already have a Carry Potty and are…

We already have a Carry Potty and are ready to move on to the next step with toilet training. The fact that the penguin seat and step up match the potty was a big plus. Familiar looking for our granddaughter, and she loves penguins!
The website gives good advice and the ordering and delivery were straightforward.
Delighted with the seat and the step- both thoroughly tested already and proving popular with our independent granddaughter!

28 March 2024
My Carry Potty logo

Reply from My Carry Potty

Thank you so much for your amazing review of our product, we are so pleased to hear the Penguin bundle has helped your little granddaughter with her potty training! Wishing her continued success on her journey- My Carry Potty Team

Rated 5 out of 5 stars

10 out 10

So, after a few hiccups i can honestly say 10/10. Customer service has been brilliant.

Huge thank you to katy for getting back to me so promptly. Its really appreciated.

The products are a game changer. Ive had a little issue with the carry potty but is now being resolved.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Fun and practical!

Such fun and practical products which have helped with making potty training exciting for my little boy. Could not be happier! Would definitely recommend!

29 January 2024

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