When my laptop had a problem they immediately told me to send it back (unfortunately at my own cost) and I got it back within no time. I did have to change the fan later on but still, at the time it w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality products and a fair price - great customer service - we had a problem when the computer wouldnt turn on properly after a few months of non - use, so we called the team and actually SPOKE to so... See more
Company replied
Bought two Dell laptops during Covid for the girls who needed them for online classes. Staff are very helpful and polite. When received laptops there was no camera. Contacted the team they replaced th... See more
Company replied
Bought a super quick Dell laptop from these guys when I retired from the NHS. Really pleased with purchase, still going strong with no issues 12 months later. Excellent laptop, beautifully packed and... See more
Company replied
Company details
Written by the company
My Cheap Laptop is the Number One Premium Supplier for Refurbished Laptops & Tablets in the UK. We offer a wide range of refurbished laptops from all the Tier One Manufacturers such as Apple, Dell, HP & Lenovo. All our refurbished equipment is either end of lease or Government Stock. These cheap devices tend to be the most reliable models around, built to a high standard. Most of our refurbished laptops were top of the range & are only a few years old. The average RRP of the units we offer when new is between £800-£2400! My Cheap Laptop are also proud to be one of only 4 Microsoft Authorised Refurbisher's in the UK providing genuine licensed software with all items sold.
Contact info
Unit I, OYO Business Units, Fishers Grove, PO6 1RN, Portsmouth, United Kingdom
- 02392 374 087
- sales@mycheaplaptop.co.uk
- mycheaplaptop.co.uk
3.6
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company supplied the item I needed…
The company supplied the item I needed promptly with no fuss.
15 December 2023
Unprompted review
Reply from My Cheap Laptop
Dear Alan,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
The battery life is so bad
The battery life is so bad. within 1 month had to kept in charger to use otherwise it will die in 10-15min. Need help on the product bought.
5 January 2024
Unprompted review
Reply from My Cheap Laptop
Dear Ramkumar,
We are sad to see that you have left a review of your product rather than a service review. However we would like to point out that your item has a warranty and if you had an issue we were not to know as we have not had any contact with you regarding your order since you purchased it. The only contact we have from you is a query prior to purchase in which we responded to, therefore we are very sad to see you have left a 1 star review for our service.
All items come with a warranty, and battery information is shown clearly in the warranty info & Returns page. Batteries are consumable items and do deteriorate over time if misused or over charged, however we can only help if we know about your issues, something in which we did not know until now, over 4 months since purchase
Regards
MyCheapLaptop
Excellent service delivered quickly and…
Excellent service delivered quickly and the product is exactly what I needed
The description was accurate and the laptop works perfectly
14 February 2023
Unprompted review
Reply from My Cheap Laptop
Dear David
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Great value
A good range all at a good price.DeIvery superb.No problems after 2 years use. Will never buy new again.
6 February 2024
Unprompted review
Reply from My Cheap Laptop
Dear Buyer,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Purchase a really nice Laptop from My…
Purchase a really nice Laptop from My Cheap laptop, delivery was fast looks like new no issues and works as it should. Very Happy !!!!
10 July 2023
Unprompted review
Reply from My Cheap Laptop
Dear John,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Guidance and product condition
Guidance and product condition (almost indistinguishable from new!).
6 July 2023
Unprompted review
Reply from My Cheap Laptop
Dear Buyer,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Top site
The product has exceeded my expectation and i will be returning here when purchasing again.
6 February 2024
Unprompted review
Reply from My Cheap Laptop
Dear Phil,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Great experience
quick and simple experience and arrived promptly was very happy with the overall experience very good thank-you i recommend MY Cheap Laptop
15 June 2023
Unprompted review
Reply from My Cheap Laptop
Dear Ian,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Prompt
Prompt, affordable and does exactly what it states on the tin.
1 November 2023
Unprompted review
Reply from My Cheap Laptop
Dear Mark,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Not very good refurb on this Dell
Not very good refurb on this Dell. Numbers coming off keyboard and keys with wrong digits /signs on.
Now part of screen gone blank.
Basically waste of money never again
6 February 2024
Unprompted review
Reply from My Cheap Laptop
Dear customer,
We are sorry you have had a bad experience with your item. Please be aware that all items sold on My Cheap Laptop come complete with a minimum 12 Months Warranty, therefore if you have an issue, we would gladly like to help. Please contact us with your order number to hand and we will happily work with you to resolve your issues.
Kind Rwgards
MyCheapLaptop
Great
Great. Good laptop, quickly delivered and good service would recommend.
20 January 2024
Unprompted review
Reply from My Cheap Laptop
Dear Laurent
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Fast efficient and effective
Fast efficient and effective. Well done that team
11 September 2023
Unprompted review
Reply from My Cheap Laptop
Dear James,
Thank you very kindly for your excellent review, we will ensure to give the relevant people who dealt with your order a pat on the back!
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Quick service
Quick service, the laptop was in as described condition. It did run slow, the company immediatley offered to sort, I did buy an extra softwear tool and this seems to have resolved but feel confident in the after care if not.
25 January 2024
Unprompted review
Reply from My Cheap Laptop
Dear Mary,
Thank you very kindly for your excellent review, we are so glad that although you had a problem we dealt with efficiently enough to allow you to leave such a positive review.
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Good quality refurbished or used…
Good quality refurbished or used products great service fantastic returns policy
10 December 2023
Unprompted review
Reply from My Cheap Laptop
Dear David,
Thank you very kindly for your great review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Excellent company to purchase from
Excellent company to purchase from, quality products and quality service.
1 August 2023
Unprompted review
Reply from My Cheap Laptop
Dear Graeme,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Great experience, couldn't be bettered
I asked for guidance when I ordered the laptop, I got exactly what I asked for. The laptop was just what I wanted. I had a couple of minor hitches which were immediately sorted out by the company. My whole experience was very positive. Would recommend without hesitation.
2 October 2023
Unprompted review
Reply from My Cheap Laptop
Dear Stephen,
Thank you very kindly for your excellent review, especially as there was a hiccup. We are most pleased to hear that we dealt with your concerns promptly.
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
The laptop has been working excellently…
The laptop has been working excellently well with o issues since purchase.
1 October 2023
Unprompted review
Reply from My Cheap Laptop
Dear Olajide,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
dvd did not work even on a usb hub not…
dvd did not work even on a usb hub not best soft work
5 November 2023
Unprompted review
Reply from My Cheap Laptop
Dear My Phipps,
Please be aware that to run a DVD movie you would require video playing software which is not usually included with any device, however it is downloadable from the internet for free.
You have a 12 month warranty with your device and we would be more than happy to assist you if you wish to contact us with your order number.
Regards
MyCheapLaptop
I needed a basic laptop and the Dell…
I needed a basic laptop and the Dell purchased fitted the bill without breaking the bank. Would recommend
5 February 2024
Unprompted review
Reply from My Cheap Laptop
Dear Stephen,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Excellent customer service
Excellent customer service. Had a little issue when we received the laptop. Called the number provided and was offered another laptop. No hassle. They even provided return courier service for the faulty laptop.
No problems with the replacement. Great value for money. We bought this for our son as he moved into high school. Saved hundreds compared to buying new.
19 October 2023
Unprompted review
Reply from My Cheap Laptop
Dear Dennis,
Thank you very kindly for your excellent review, especially as you had a problem initially. As a company we do try to ensure that every customer is happy with their purchase and if that means replacing it upon arrival then we are only too happy to help if there is an issue in which you have found with your item
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
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